Pros: 3rd floor room in lodge section was clean, spacious, quiet, well-lit, and comfortable. Wonderful bed. Refrigerator, microwave, in-room coffee service was greatly appreciated. Restaurant had good food (best sweet potato fries and calamari ever). Free wifi in rooms worked well. Walking distance to mall, restaurants, beautiful lake. Ample parking.
Cons: Hallways in lodge section seemed dirty and musty - time for renovation. No elevator to rooms in lodge areas - big negative. I enrolled in the green housekeeping program and no one even entered my room in my 4 night stay: the garbage was never emptied, and I had to find the housekeeping staff to get more cups, coffee, bags for ice bucket. Odd, to say the least. Service seemed inconsistent: some staff were super, others seemed unconcerned and incapable. Some in our business party said their rooms were poorly maintained or had service problems that went unresolved. No coffee stand in lobby for quick breakfast option.
Overall: Mixed feelings. Okay for short stay. Hotel would benefit from renovation in lodge hallway areas. Some staff need an attitude adjustment and/or more training.
- Official Description (provided by the hotel):
- Located between Baltimore's Inner Harbor and the Capitol, the Sheraton Columbia Town Center Hotel is also near Merriweather Post Pavilion, Toby's Dinner Theatre and The Mall in Columbia. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Columbia Town Hotel Columbia
- Columbia Sheraton