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“Tower Rooms are very nice; Slow Check-in for Large Group” 3 of 5 stars
Review of Sheraton Columbia Town Center Hotel

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Sheraton Columbia Town Center Hotel
3.5 of 5 Hotel   |   10207 Wincopin Cr., Columbia, MD 21044   |  
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Breakfast for 2 Included
Ranked #6 of 12 Hotels in Columbia
1 review
“Tower Rooms are very nice; Slow Check-in for Large Group”
3 of 5 stars Reviewed September 5, 2013

I had reserved a group rate for my wedding guests to stay at the Sheraton Columbia over Labor Day weekend. The tower rooms are very nice and have lovely views - in particular the corner rooms are quite large and provided a lovely setting for the bridal party to get ready. We were expecting the Lodge rooms to not be as nice, so that is fine.

However, my main complaint is that many guests had to wait over 2 hours to check into their rooms, even though they arrived at or after 3 pm, which is the stated check-in time. One couple actually just gave up their room and stayed in another couple's room after waiting over 2 hours and their room still not being ready. The hotel did not seem particularly apologetic about this inconvenience. The front desk also has very strict security, requiring to see an ID every time you get an extra key.

As others have mentioned, the Tower is rather noisy because of the open concept design. Also, to access the rooms on the 8th floor and above, guests must have a card which is designated for those floors. This was a bit problematic, as we were trying to get ready in one room and had to have the people staying in that room escort us up to the higher floor.

Room Tip: Corner Tower Rooms are the nicest.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, September 6, 2013
Thank you for the detailed review of the property. I am reviewing your comments with my front office management team as I am very concerned about the length of time it took you to register. We have a wonderful housekeeping staff and rarely have challenges with rooms being available at, or after, 3pm.
Please do not hesitate to contact me direclty if I can be of any further service or if there are more details on the experience....I can be reached at Joe.Giannino@sheratoncolumbia.com.
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412 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Arrochar, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 31, 2013 via mobile

I had a very large room that was clean bright and modern. I can't fault the staff that I spoke with. Very helpful and friendly. My big problem was the noise. The hotel has an open atrium and all the rooms open onto this. While it looks very nice, all the noise from people in the floors above and below carry through the open space. More than once I was disturbed from my sleep by the noise from outside my room and from within the hotel. My advise is great place to stay but bring your earplugs.

Stayed August 2013, traveled on business
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Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, September 6, 2013
Thank you for reviewing the property - we are glad that you enjoyed your stay and we look forward to welcoming you back.
Due to the nature of the atrium we do experience times when the lobby traffic and lounge patron noise travels. We have put in new wood/glass doors that we close in the evening in an attempt to reduce as much noise as possible. I am sorry for this disturbance and hope that you will continue to stay with us when in the Columbia area
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Minneapolis,MN
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 3, 2013

Pros: Clean, good bed, recently updated.
Cons: Front desk staff not helpful, no elevator in the 'lodge' rooms buildings, which feel more like Best Western than Sheridan, nice view of parking lot.

Overall not a bad spot, but this is an indepently owned and operated hotel, not up to Sheridan levels in terms of rooms or service.

Room Tip: The tower rooms are significantly different than the lodge rooms, which feel like a motel.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, August 5, 2013
Thank you for the feedback - our Lodge accommodations, though spacious and including additional amenities, are located in the original structure and of the hotel....being near the pool and fitness center is important to some of our clients and I will be sure to put in your history that you prefer the Tower for future stays. Feel free to contact me directly if I can be of any assistance. Thank you.
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Long Island, NY
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 3, 2013

We just returned from a 4 night stay July 27-July 31 in room 132 of the Lodge. My expectations were set VERY low, as this was a Priceline Express Deal for $50 a night & I didn't know that this was the hotel until after I paid. The Lodge has definitely seen better days, as there was wood rot everywhere outside and along the entrance doors and bugs in the stairwell leading out to the pool. Staff was also observed spraying air freshener up and down the hallway, yet bypassing room service trays and glasses that were left in the hallway overnight. It was almost an indignant attitude towards the dirty dishes, "not my job". Hotel cleanliness is EVERY employees job.

There was also no way to get the luggage cart to our room. There were several ways to get to our room, but all involved stairs. Not many steps, as little as 3, but if you have a hard time with steps, you should ask to stay in the Tower.

The Lodge rooms are located very close to the Outdoor pool, which was a plus. The pool was great, plenty big enough to swim laps and it's 8.5' deep at the deep end, having both ladders and steps to enter/exit. It was not heated, so the water could get a little cold. We took advantage of poolside food service one evening and it arrived hot/fresh and was pretty good. Prices are similar to ball game and bill includes 18% tip and delivery charge, so be careful when signing for your checks. Personally I thinking charging a delivery charge for room service is bush, by definition room service includes delivery. Was there an option for me to pick it up? The towels are provided and they are a nice size.

The room was adequately sized for me and my 2 small kids, but the beds were only full size so me and one son were a little squished as they would not deliver a rollaway, citing fire hazards, but seemed like plenty of room for a rollaway. In defense of the hotel, the Priceline deal does state that rooms will be guaranteed to sleep 2.

Location for our needs was top notch. A little closer to Balt then DC, but perfect for our needs since we went to ballgames in DC and Balt. Also, located on the lake was very scenic, although there isn't much a view from the Lodge. There is also a walking/exercise path that goes along the lake and through the woods. There are also paddle boats for rent near the hotel, but not affiliated with the hotel.

There were 2 restaurants in the hotel, but we didn't eat there (except for poolside delivery) as it was a little expensive for us. The bar had Happy Hour and pints of Sam Adams were only $4 during HH. The Columbia Mall is a short drive away and there are typical food court options inside the mall, as well as a movie theater, Pizzeria Uno and Cheesecake Factory outside the Mall.

Staff was very friendly and polite, but we had very limited interaction with them due to the Lodge having separate access points than the Tower. There was free parking in a 3 level covered garage, but there is closer outdoor parking to the Lodge.

There were plenty of banquet rooms and getting to The Lodge from the main hotel takes you right through any reception that is going on at the time. This was a little odd to me, as I'm pushing a full luggage cart right through the middle of someone's reception.

The gym seemed well equipped, with treadmills, elliptical machines and bikes. Both the pool and gym are located in the lodge and a bit of a walk from The Tower.

Overall, I was very pleased with the room, location, staff and our experience, but then again I was paying $50 a night through Priceline. I would definitely stay at this hotel again at those prices, but at $139-$150 a night, I'd probably look elsewhere. (this is only for the Lodge, as I have no idea what The Tower rooms cost). To the staffs credit, at no time did they make us feel inferior, or treat us differently because we were Priceline customers.

If you have any specific questions, feel free to email me at golfnut1266@aol.com. Good Luck.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, August 5, 2013
Thank you for the very detailed review of the property and its amenities. I will be reviewing the content with the Management team as you have supplied so very good feedback and opportunities for us to grown. We appreciate your business regardless of how you book and we look forward to your returning again soon.
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New York City, New York
1 review
4 of 5 stars Reviewed July 31, 2013

I recently stayed in this hotel on the 3rd floor a couple of weeks ago! On my last night stay allegedly the desk received a few phones calks that my television was too loud.m the maintenance gut decides to bang like a maniac on the walk outside of my room, common sense would prevail that this is not a proper way to conduct oneself! The front desk proceeds to call and let me know that I need to turn my t,v, down! I was so livid and insulted I did not sleep all night!

Then I proceeded to the front desk during checkout and spoke to Michelle. She had no interest in my comp,ain't and did not offer any type of verbal support. I then proceeded to ask for a supervisor and I explained what happened. She then offered to but me lunch to compensate for the mishap!

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, August 5, 2013
Thank you for taking the time to outline your experiece with us - I am truly sorry for the confusion and lack of sensitivity about the volume on the TV. I will work with the associates on how to better handle these situations and hope that you will continue to stay with us in the future.
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Highlands, New Jersey
Top Contributor
217 reviews 217 reviews
51 hotel reviews
Reviews in 88 cities Reviews in 88 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed July 20, 2013 via mobile

What a pleasant surprise this property turned out to be. Free garage parking that you would never get in Baltimore or DC in quiet picture-perfect surroundings; it was like a stop in the park.

I asked for a room change and got it! The room was oversized with a nice view. The restaurant breakfast buffet was impressive and the wait staff attentive. If you are driving and have the extra time, this property could be a tranquil alternative to other DC or Baltimore options.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, July 25, 2013
Thank you for the great review - I worked in the DC market for many years and agree that this is a nice area that offers a lot of opportunity for relaxation while being close another to the cities that you can easily get there. Hope you will be back again soon!!
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 11, 2013

We have been to this hotel several times over the 4th of July. My husband and I met at the lake next to the Sheraton and also married there. We have been back several times. Once the staff found out we were celebrating our 15th year anniversary they upgraded our room. sent us a handwritten special note along with champagne and special yummy treats. This is a great place to stay in a very convenient location. It is next to a beautiful lake with lots of restaurants and a mall and movie theater practically next door. Parking is free. I highly recommend this hotel for the 4th of July fireworks. Columbia, MD has great fireworks display and wonderful entertainment. It is also a great place for a lil romantic get away. Mr. Ramon Yepez, the hotel rooms manager went out of his way to make our anniversary special. It is a great place for families also.

Room Tip: Ask for tower section and club level. Great lake views.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, July 17, 2013
It was a pleasure hosting you on your 15th anniversary and am very happy that you enjoyed your stay, again, with us. I will certainly pass along your comments to Ramon - he is always dedicated to assisting our guests and making them feel special. We look forward to seeing you on your 16th...
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Additional Information about Sheraton Columbia Town Center Hotel

Address: 10207 Wincopin Cr., Columbia, MD 21044
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Columbia
#6 Business Hotel in Columbia
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Columbia Town Center Hotel 3.5*
Number of rooms: 290
Official Description (provided by the hotel):
Located between Baltimore's Inner Harbor and the Capitol, the Sheraton Columbia Town Center Hotel is also near Merriweather Post Pavilion, Toby's Dinner Theatre and The Mall in Columbia. ... more   less 
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Also Known As:
Sheraton Columbia Town Hotel Columbia
Columbia Sheraton

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