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“Staff went out of their way to help us celebrate a special anniversary” 5 of 5 stars
Review of Sheraton Columbia Town Center Hotel

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Sheraton Columbia Town Center Hotel
3.5 of 5 Hotel   |   10207 Wincopin Cr., Columbia, MD 21044   |  
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Ranked #8 of 12 hotels in Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Staff went out of their way to help us celebrate a special anniversary”
5 of 5 stars Reviewed July 11, 2013

We have been to this hotel several times over the 4th of July. My husband and I met at the lake next to the Sheraton and also married there. We have been back several times. Once the staff found out we were celebrating our 15th year anniversary they upgraded our room. sent us a handwritten special note along with champagne and special yummy treats. This is a great place to stay in a very convenient location. It is next to a beautiful lake with lots of restaurants and a mall and movie theater practically next door. Parking is free. I highly recommend this hotel for the 4th of July fireworks. Columbia, MD has great fireworks display and wonderful entertainment. It is also a great place for a lil romantic get away. Mr. Ramon Yepez, the hotel rooms manager went out of his way to make our anniversary special. It is a great place for families also.

Room Tip: Ask for tower section and club level. Great lake views.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, July 17, 2013
It was a pleasure hosting you on your 15th anniversary and am very happy that you enjoyed your stay, again, with us. I will certainly pass along your comments to Ramon - he is always dedicated to assisting our guests and making them feel special. We look forward to seeing you on your 16th...
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371 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Huntington, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2013

This hotel has really stepped up its game (it was my 4th stay here). The town center festivities for July 4th were overwhelming to say the least and the Sheraton was an oasis in the midst of the mayhem. The staff were all very friendly, accommodating and really made me and my family feel welcome. They have updated the menu at the restaurant and it is fantastic, serving a variety of tasty goodies from pizza to delicious southern fare like shrimp and grits (my favorite) and chicken and waffles. I stayed in a Tower room and the beds and amenities are all high quality. The pool area was clean, stocked with towels and you can order room service right to your pool chair. This is a comfortable, affordable, clean hotel in a great location. Its a winner, I will be back soon!

Room Tip: Get a club level tower room with a view of the lake, its worth it.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, July 17, 2013
Thank you for your great 5 Star review - We truly appreciate the feedback and am glad you enjoyed your stay. Also, I will pass along your information on the menu to Tom and Kenny, our F&B Team, they will be very happy to hear. We look forward to seeing you again next year if not sooner!
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Litchfield, Connecticut
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 8, 2013

We were able to book this hotel about a week ahead for only $89/night. The hotel is on the water where there is a local fireworks show. We stayed in "the lodge" portion of the hotel (separate from the main tower). Common areas needed painting, but the rooms were renovated. clean, and comfortable. Located just across the street from Town Center mall, this is a great location at a great price.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, July 17, 2013
Thank you very much for the review of the property and your experience on the 4th of July. We enjoyed hosting everybody that evening and ensuring good views of the fireworks. We look forward to you returning again next year (or hopefully sooner)
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VA
Top Contributor
75 reviews 75 reviews
74 hotel reviews
Reviews in 52 cities Reviews in 52 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed June 23, 2013

Stayed here because it was the closest hotel to the concert venue down the street.

Pros: nice campus (campus because the hotel is right on the edge of a lake with trails and a forested setting), nice outdoor pool, clean room, awesome bed and pillows (really comfy), great restaurants within walking distance (Clyde's is excellent), shuttle took us to the concert venue but is is actually so close we walked back, nice outdoor seating overlooking the water, reasonable hotel rates, like the 12:00 checkout time

Cons: not rude, but definitely curt check-in staff; I only asked if my room was ready and when she said no when would it be ready - the clerk didn't need to bark at me that it was not and add the pointed and snarkey "GUARANTEED (heavy and curt accentuation) CHECK IN TIME IS 3:00PM" - hey hey hey not a big deal we were going to grab something to eat anyway jeesh; I do have to say that the other clerk seemed normal and when we came back another staff member was handing out bottles of water to people waiting in line so maybe it was a quirk

I would definitely stay here again and also recommend it to others. In fact when another artist that we like comes to the Merriweather we are considering adding a second night so we can relax and enjoy the campus some more.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, June 26, 2013
Thank you for your response and I am sorry for the curt treameant you received - we know that concert weekends are heavy with early and large checkins and sorry if we came across short...I will certainly review this with the Team. Thank you for your words about the property and the surrounding area and we look forward to welcoming you back again soon.
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1 review
1 of 5 stars Reviewed June 23, 2013 via mobile

Hospitality is not in this hotel's vocabulary, and I travel and stay at a lot of SPG hotels. The staff including the front desk is very unapproachable(even though you're spending $190 for a room) there are a ton of hotels in the area with friendly staff, stay away!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, June 26, 2013
I read your review and am very sorry that the hotel did not meet your needs. I will certainly review your comments with our associates and meet personally with our front desk team about how our guest perceives our services. I can assure you we take this level of input very serious and will make the neccessary changes to better serve you in the future - we hope that you will allow us another opportunity to gain your trust in us.
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Spotsylvania, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 11, 2013

I stayed here for one night last week and enjoyed a peaceful setting for a little rest and relaxation. The room was clean, amenities plentiful- such as the robe, Starbucks coffee, and the Club Lounge continental breakfast. I was in a Tower room which was quiet and had a beautiful view of the lake. My mini stay was all I could ask for; and the bed was completely luxurious! My head hit the cushy pillow and I fell asleep in record time. Overall, I was very pleased and would be happy to stay here again. Thank you!

Room Tip: I recommend the tower rooms highly!
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Stayed June 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, June 12, 2013
I am very happy that you found the hotel, the Sheraton Sweet Sleeper and the surroundings to be pleasing. I will share your input with the associates and look forward to welcoming you back in the future.
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Long Island, New York
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 10, 2013

We traveled down for a two night stay for a wedding here and found the surrounding area beautiful and convenient. There should be only nice things to say about the hotel but I couldn't find many. The staff made zero attempt to cater to the guests. There was an infestation of ants on the pool deck, there was a standing water 3 inch deep 4 foot long puddle in front of the entrance to our room, even the soda machines were out of order, and in the three days we were there not one attempt to rectify any of these problems was made. On top of that they put a large hold on the card you use to check in, more than the actual bill, which wasn't small, and they don't tell you that it will take over a week to clear even if you pay in cash until you check out. The Sunday buffet was actually very good but real pricey.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, June 12, 2013
Thank you for the review. I will be investigating the issues you outlined and make corrections. I share your concern with the approach of the front desk and we will retrain. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Columbia Town Center Hotel

Address: 10207 Wincopin Cr., Columbia, MD 21044
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Columbia Town Center Hotel 3.5*
Official Description (provided by the hotel):
Located between Baltimore's Inner Harbor and the Capitol, the Sheraton Columbia Town Center Hotel is also near Merriweather Post Pavilion, Toby's Dinner Theatre and The Mall in Columbia. ... more   less 
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Also Known As:
Sheraton Columbia Town Hotel Columbia
Columbia Sheraton

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