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“Convenient location... But think twice before booking here....extremely loud!!!!” 1 of 5 stars
Review of Sheraton Columbia Town Center Hotel

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Sheraton Columbia Town Center Hotel
3.5 of 5 Hotel   |   10207 Wincopin Cr., Columbia, MD 21044   |  
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Ranked #9 of 12 hotels in Columbia
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
36 helpful votes 36 helpful votes
“Convenient location... But think twice before booking here....extremely loud!!!!”
1 of 5 stars Reviewed June 9, 2013

Our family booked this hotel for a one night stay, since our daughter had a softball tournament in the area. We arrived at 2pm in between games to see if we could check in. ( check in is at 4pm). I was told our room was not ready and to come back later. Not a problem, since I knew I was early anyway. When I asked the front desk when I would be able to check in, she rolled her eyes and told me " the room will be ready when it's ready." So much for the friendly service.

We came back at 8pm to check in. Our room was ready. The room was low to average. The room had a musty smell. Carpet had stains, bathroom had mold around the bottom of the toilet. One of the three lamps was out. Beds were average... Nothing wonderful but not bad. Although, I didn't really get a chance to sleep since we were kept up all night by loud guests.

The hotel was extremely loud and when I say loud, I mean loud! There were people in the lobby at 2am hanging out and being as loud as possible and the front desk did nothing. The walls are super thin as well. This hotel has an atrium lobby with doors facing the lobby on all floors. The noise really carries.

I would think twice about staying here, especially if you have children as the noise will keep them up. Even if the room was free, I would not stay here again.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, June 12, 2013
Thank you for writing a review on the property - I am very sorry for the inconveniences you suffered. I will speak with the desk staff and our overnight security about how to better handle the noise that does travel in the atrium - though a beautiful feature it does carry noise. I hope that this will not keep you from returning and I assure you we will take corrective action based on your input.
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373 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Baltimore, Maryland
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed May 28, 2013

I visited Sheraton in Columbia for a wedding reception.
The location is pretty – hotel overlooks the lake. Parking was convenient and free. Yes, the décor is dated, but not terrible. Food at the reception was barely passable.
The really bad part were the plates for the reception. They were thick ceramic white plates that looked dirty and scraped because they have been used past their “expiration date”. To cater a wedding reception using those plates is a shame.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, May 29, 2013
Thank you for the input on your experience at a wedding at the porperty. I am sorry you found the food and china not to your standing. I will review the food issues immediately with our Executive Chef as, though normally we recieve very positive feedback, he is very interested in what our customer thinks of the quaility of the food. Regarding the china, though we have different patterns, I understand your input and will work on bringing in new china in the months to come. Thank you.
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Purcellville, Virginia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 21, 2013

We stayed here one night, prior to my participating in the Columbia Triathlon. The room was spacious, but obviously in need of an upgrade. We stayed on the far side of the property on the bottom floor - and there was a damp mustiness to the room.
We did appreciate the 12:00 checkout time and the price was very reasonable. The staff were very nice and a front desk attendant walked us through the property to find our room - which would have been difficult to navigate without him.
Overall, a convenient location, but in need of some upkeep/renovations.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, May 23, 2013
Thank you for the survey - we always appreciate the feedback. I am glad you liked the property and we always look forward to hosting the athletes for the triathalons. I will personally review the room you were in and ensure that we make the neccessary fixes in the room - thank you.
Look forward to your future stay with us.
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York, PA
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 10, 2013

Stayed here at the advice of a friend who also frequents this establishment for the M3 Rock Festival weekend in May each year. The main reason for this is due to the fact that so many bands that play at the festival also stay at this hotel, plus it's also very close to Clyde's (an upscale bar/grill hangout within walking distance of the hotel).

Overall the room was fine, a little bigger than your average Super 8, Comfort Inn type of room but nothing extravagant. It was clean, the linens were fresh and everything worked as expected however it was quite overpriced in my opinion. The rate of 229.00 per night for a basic room, again although nice, is way out of what I normally go for and overpriced. I'm sure they jack up the rates for local events like M3 but still. My 6th floor room had basic features such as the HD TV, Wifi, desk, etc. Things you'd normally expect in a basic room at any hotel. King size bed was fine but not over the top more comfortable than other places.

The towels were exceptionally nice and soft and there were several extras in the bathroom.

The Wifi is somewhat confusing if you're not paying attention. When accessing it you must sign in of course, but it then gives you an option of "free for 24 hours" or 9.95 billed to room. I didn't need it since my 4G phone was more than sufficient but if I were someone using wifi I'd definitely check into that just to be safe.

One thing about check in, if you use a debit/check card they will put a hold for the balance of your stay on your card immediately but other expenses jacked up the hold on my card an extra 50.00. I questioned this at the front desk and they couldn't explain it other than to say "it should drop off when you check out". Should?? When it's my check card you better be sure of your answer.

As it turns out the extra 50.00 did drop off but I question the reason behind taking that extra money in a pending state regardless of the general policy of the hotel. Apparently those additional expenses aren't held against you if you use a regular credit card.

Overall I probably will stay here again because it is a hot spot for people at the festival, including the bands. If that wasn't the case though I'd be just as happy spending 140.00 less per night at another hotel. I will in the future not be paying with a debit card and will either pay with cash at the time of check in or use a credit card.

Another issue I had was that I asked the front desk at check in about the use of a roll out cot for my room. They said I could just ask for it when I came back that night (rather than request it at check in) from the show that night and they'd send it up (25.00 extra per night). As it turns out I came back about midnight or so, asked the front desk for one and they said they might have one and if so they'd send it up. That never happened.

Overall it's a nice hotel, the grounds were clean, most of the staff was helpful except for the front desk, and the experience although far from perfect wasn't all bad.

*This is my second attempt at a review for this hotel; the first one didn't fully submit correctly.*

  • Stayed May 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, May 15, 2013
Thank you for posting a detailed review of the property. The M3 festival as well as other festivals sell out very quickly and, though we do not charge additional, we do charge or normal base rates for the property. We enjoy hosting the bands and fans and continue to make arrangements to be able to better serve all our guests. Look forward to welcoming you back next year for the show!
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Wurtsboro, New York, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2013

Was really amazed at the hotel after reading some people wrote yes it was pricey but the room we had was real large on the first floor .but it was clean. Up to date Came in an out all night long the group I was with was rather loud .The buffet was alittle high priced but the food was good and hot .The staff was really friendly and helped in anyway they could ,Had a sick friend(hung over) in the room. I asked if I could bring back some fruit for her .and was told no problem.As for stink bug did not see any bugs. The grounds around the hotel was real nice with a lake and walking path.as for the walk to the event it was no problem .

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, May 9, 2013
Thanks for writing about your experience at the property - we are glad you emjoyed your stay and hopefully the fesitval as well. I will pass along your comments to our food and beverage associates - I am sure they will appreciate. Looking forward to welcoming you back next year.
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Cleveland, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 22, 2013

Hotel would be average at best, decor is dated, roof leaking in lobby, etc. But the real issue is the stink bugs in the room. Two nights in a row, I see bugs crawling on the ceiling, does not make for a good nights sleep... When I checked out, person at the front desk wasn't surprised of my complaint, she says "oh yes, those are stink bugs". Ok, thanks for identifying the type of bug in the room, but WHY are there ANY bugs in the room?? She eventually offered to take $25 off the bill, was hoping for more but whatever. The Manager came over, offered his apology and explanation of "they are in the area and tough to get rid of". Really, try harder? Won't be staying there, and question the quality of the Sheraton brand going forward.

On the bright side, I ordered room service one night and it was really delicious.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, April 26, 2013
Thank you for your input and concerns with the property - we, along with all hotels and buidlings on the East Coast, have been working very hard on mitigating the population of 'stink bugs'. We certainly do not accept them and take any citing serious. I am happy that room service met your expectations and only hope that you will give us another chance on a future visit. Thank you.
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Medford, Oregon
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 21, 2013

Had read some reviews of this hotel before arrival and was kind of dreading our night there - lots of people going on and on about stink bugs - not sure what they are but didnt sound good!
Anyway got there and staff were quite friendly and helpful and although it did take some time did get my rooms sorted a little earlier than expected. Guest laundry and internet good and quite a good location.
Nice (man made?) lake behind the hotel with path alongside it which was nice and very close to what was apparently a pretty good mall - I was out riding my bike and again pretty good location for that.
Didnt make it to the bar or restaurant but the standard of the hotel was pretty good and would use again...

Room Tip: We were in the lodge and rooms ok - tower night be better but cant confirm that
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, April 26, 2013
Thank you for taking the time to write about the property - glad you enjoyed your stay and the surrounding area. Hopefully on a future stay you will be able to experience the outlets - our great Sheraton Social Hour - and the mall. Looking foward to welcoming you back again soon.
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Additional Information about Sheraton Columbia Town Center Hotel

Address: 10207 Wincopin Cr., Columbia, MD 21044
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Columbia Town Center Hotel 3.5*
Official Description (provided by the hotel):
Located between Baltimore's Inner Harbor and the Capitol, the Sheraton Columbia Town Center Hotel is also near Merriweather Post Pavilion, Toby's Dinner Theatre and The Mall in Columbia. ... more   less 
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Also Known As:
Sheraton Columbia Town Hotel Columbia
Columbia Sheraton

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