Stayed here at the advice of a friend who also frequents this establishment for the M3 Rock Festival weekend in May each year. The main reason for this is due to the fact that so many bands that play at the festival also stay at this hotel, plus it's also very close to Clyde's (an upscale bar/grill hangout within walking distance of the hotel).
Overall the room was fine, a little bigger than your average Super 8, Comfort Inn type of room but nothing extravagant. It was clean, the linens were fresh and everything worked as expected however it was quite overpriced in my opinion. The rate of 229.00 per night for a basic room, again although nice, is way out of what I normally go for and overpriced. I'm sure they jack up the rates for local events like M3 but still. My 6th floor room had basic features such as the HD TV, Wifi, desk, etc. Things you'd normally expect in a basic room at any hotel. King size bed was fine but not over the top more comfortable than other places.
The towels were exceptionally nice and soft and there were several extras in the bathroom.
The Wifi is somewhat confusing if you're not paying attention. When accessing it you must sign in of course, but it then gives you an option of "free for 24 hours" or 9.95 billed to room. I didn't need it since my 4G phone was more than sufficient but if I were someone using wifi I'd definitely check into that just to be safe.
One thing about check in, if you use a debit/check card they will put a hold for the balance of your stay on your card immediately but other expenses jacked up the hold on my card an extra 50.00. I questioned this at the front desk and they couldn't explain it other than to say "it should drop off when you check out". Should?? When it's my check card you better be sure of your answer.
As it turns out the extra 50.00 did drop off but I question the reason behind taking that extra money in a pending state regardless of the general policy of the hotel. Apparently those additional expenses aren't held against you if you use a regular credit card.
Overall I probably will stay here again because it is a hot spot for people at the festival, including the bands. If that wasn't the case though I'd be just as happy spending 140.00 less per night at another hotel. I will in the future not be paying with a debit card and will either pay with cash at the time of check in or use a credit card.
Another issue I had was that I asked the front desk at check in about the use of a roll out cot for my room. They said I could just ask for it when I came back that night (rather than request it at check in) from the show that night and they'd send it up (25.00 extra per night). As it turns out I came back about midnight or so, asked the front desk for one and they said they might have one and if so they'd send it up. That never happened.
Overall it's a nice hotel, the grounds were clean, most of the staff was helpful except for the front desk, and the experience although far from perfect wasn't all bad.
*This is my second attempt at a review for this hotel; the first one didn't fully submit correctly.*
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 15, 2013
Thank you for posting a detailed review of the property. The M3 festival as well as other festivals sell out very quickly and, though we do not charge additional, we do charge or normal base rates for the property. We enjoy hosting the bands and fans and continue to make arrangements to be able to better serve all our guests. Look forward to welcoming you back next year for the show!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.