I was expecting much nicer from a Sheraton, especially since we are SPG Preferred Guest Members I was expecting to be treated like a Preferred SPG memeber, I would hate to see if you were NOT an SPG Member!! . They put us in an area they call " The Lodge" instead of the "Tower" The room was way at the other end of the complex and was very hard to find in the dark, since the room numbers were not listed on the buildings outside , you actually had to guess and use your key to go inside each building before you found out that was not your building, and it was sleeting that night, was not a well lite area either. We made our Reservation at least 2 months in advance directly with Reservations as SPG Members, we informed them that we would be a late arrival probably around midnight to please save our room, and they had our Credit Card to bill us even if we did not show. When the Original reservation was made we requested a KIng bed. Upon arrival we were told there we no king beds avilable only dbls. I told the woman that I made the reservation requesting a King and showed her my reservation paper work which was confirmed a King Bed SPG Member, well all of a sudden they found one......... ??? The Room left alot to be desired, tons of chipping paint on door frames, old carpeting, bathroom needed some updating, the wood vanity was peeling wood off of it. IF I elected to stay here again I would request the " Tower" becuase I think the Tower rooms are newer, maybe?