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“Best front desk staff around, bar none!” 4 of 5 stars
Review of DoubleTree by Hilton Columbia

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DoubleTree by Hilton Columbia
3.0 of 5 Hotel   |   5485 Twin Knolls Road, Columbia, MD 21045   |  
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Ranked #4 of 12 Hotels in Columbia
London, United Kingdom
Top Contributor
140 reviews 140 reviews
78 hotel reviews
Reviews in 76 cities Reviews in 76 cities
177 helpful votes 177 helpful votes
“Best front desk staff around, bar none!”
4 of 5 stars Reviewed November 7, 2013

Our US teams are located close by and I've just gotten home from my second stay at this property. I am a HH Gold traveller and like this property!

One word sums up their site: FRIENDLY

Everyone working there makes you feel they want you there from the front desk, to the workers in halls, to the restaurant team.

Big comfy beds, good selection of TV channels, it's had some attention and it shows.

Room Tip: Get a room overlooking the inside courtyard, far more quiet.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, November 8, 2013
Dear S6blr,
Great to have you back for a second time this year. Thank you for the generous review of the hotel and the front desk staff. We hope to see you again very soon. Again, thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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346 reviews from our community

Traveler rating
    193
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    34
    22
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Lansing, United States
1 review
5 of 5 stars Reviewed November 7, 2013

The staff, and hotel were helpful, friendly and professional. The grounds are well kept, and the rooms recently renovated. What was most amazing was the food at Morgan's. Every meal my family had there was excellent. We spent over $400 there over the weekend, as we had breakfast lunch and dinner there with as many as 9 people at a time.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, November 8, 2013
Dear Kevin E,
Wonderful review of the hotel. Everyone at Morgans is thrilled with your kind words. Make sure you come back to see us the next time you are in the area. Thank you
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New York, United States
1 review
5 of 5 stars Reviewed October 30, 2013

Everything was the class one at this location. I would recommend to my friends and family to stay at this place. The area, location, and overall appearance of this property is the best one. Very busy location, at the same time you help your self in the lobby for coffee or tea. The serving station is located in the area which is not appropriate.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, October 31, 2013
Dear Rohitkumar P,
Thank you for the 5 Star review of my hotel. We are working everyday to make it a great experience for each and every guest. We look foreard to seeing you again very soon.
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Fort Myers Florida, United States
1 review
5 of 5 stars Reviewed October 30, 2013

We were at this hotel for our daughter's wedding and there were a block of rooms reserved. We were very happy to have stayed here because it was a great location and the shuttles service offered by the hotel for our wedding guest to and from the venue. Wonderful experience!!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, October 31, 2013
Dear Dannie D,
Thank you for such a nice review. I am glad you got to use our schuttle service and that it made your weekend a little easier. Next time you are in the area, please come stay with us again.
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Virginia, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 28, 2013

I am a business traveler (HH Diamond) and have tried the Garden Inn and the Doubletree. One week at each. This hotel was in a very quiet place and as such there was not much activity around the area. In fact the bar/restaurant was like a morgue. The menu was very limited, but I tried it anyway. Very so-so as bars go. Having HH diamond status should have at least put me up on the HH floor, but this did not happen. So who gets to go up to that floor? Overall staying here was OK, but I would prefer a place with other restaurants close by that I could walk to. The closest places were at a mall a couple miles away. Breakfast was good, not cooked to order, but a nice hot buffet that changes day to day. Open at 6:00 a.m. which was good for me since I start my day early.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, October 31, 2013
Dear Robert W C,
I am so sorry that we did not meed your expectations. As a Diamond member, you should have been on the HHonors floor. I appreciate you bring this to my attention and we will try to not let this happen again to you or any other Diamond guest. I hope that you will see fit to give us another try.
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A TripAdvisor Member
5 of 5 stars Reviewed October 25, 2013

The lobby in this hotel is spectacular. Rooms are well furnished and extremely clean. A great Hilton property through and through. But the main reason this hotel is so great is the staff! They will really make you not want to leave! The hotel itself is tucked back off the main road so it's quite peaceful.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, October 31, 2013
Thank you for such a nice review. We believe that the hotel is great looking, but it is the people that really make it great. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carolina Beach NC, United States
1 review
5 of 5 stars Reviewed October 24, 2013

I would highly recommend this hotel. The staff are friendly and helpful, the rooms are large and fresh. And the cookie sure helps. If you plan to stay on a night when an event is booked in the conference room, ask if there is music and if so do not stay in a room on the courtyard.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, October 31, 2013
Dear Arlene S,
Thank you for writing a review. Everyone at the hotel appreciates the kind words and look forward to making your next stay even better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Columbia

Address: 5485 Twin Knolls Road, Columbia, MD 21045
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Columbia
#4 Business Hotel in Columbia
#5 Family Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Columbia 3*
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel Columbia, an upscale suburban Maryland hotel in a park-like setting only 20 minutes from Baltimore's Inner Harbor. Our Columbia, MD hotel is ideal for for business or leisure travel to the Baltimore, Washington D.C. and Annapolis areas. Guest enjoy amenities that include a 24 hour business center, 24 hour fitness center, complementary WiFi and wired internet access. Start your day with our DoubleTree Breakfast Buffet and wrap it up with dinner and a drink at Morgan's Restaurant & Lounge, our on-site restaurant. And as always, your visit will be welcomed with our signature warm chocolate chip cookie. ... more   less 
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Also Known As:
Hilton Hotel Columbia
Columbia Hilton Hotel
Hilton Columbia

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