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“Doubletree - Columbia MD” 4 of 5 stars
Review of DoubleTree by Hilton Columbia

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DoubleTree by Hilton Columbia
3.0 of 5 Hotel   |   5485 Twin Knolls Road, Columbia, MD 21045   |  
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Ranked #4 of 12 hotels in Columbia
Virginia, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Doubletree - Columbia MD”
4 of 5 stars Reviewed October 28, 2013

I am a business traveler (HH Diamond) and have tried the Garden Inn and the Doubletree. One week at each. This hotel was in a very quiet place and as such there was not much activity around the area. In fact the bar/restaurant was like a morgue. The menu was very limited, but I tried it anyway. Very so-so as bars go. Having HH diamond status should have at least put me up on the HH floor, but this did not happen. So who gets to go up to that floor? Overall staying here was OK, but I would prefer a place with other restaurants close by that I could walk to. The closest places were at a mall a couple miles away. Breakfast was good, not cooked to order, but a nice hot buffet that changes day to day. Open at 6:00 a.m. which was good for me since I start my day early.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, October 31, 2013
Dear Robert W C,
I am so sorry that we did not meed your expectations. As a Diamond member, you should have been on the HHonors floor. I appreciate you bring this to my attention and we will try to not let this happen again to you or any other Diamond guest. I hope that you will see fit to give us another try.
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310 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
A TripAdvisor Member
5 of 5 stars Reviewed October 25, 2013

The lobby in this hotel is spectacular. Rooms are well furnished and extremely clean. A great Hilton property through and through. But the main reason this hotel is so great is the staff! They will really make you not want to leave! The hotel itself is tucked back off the main road so it's quite peaceful.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, October 31, 2013
Thank you for such a nice review. We believe that the hotel is great looking, but it is the people that really make it great. Thanks again.
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Carolina Beach NC, United States
1 review
5 of 5 stars Reviewed October 24, 2013

I would highly recommend this hotel. The staff are friendly and helpful, the rooms are large and fresh. And the cookie sure helps. If you plan to stay on a night when an event is booked in the conference room, ask if there is music and if so do not stay in a room on the courtyard.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, October 31, 2013
Dear Arlene S,
Thank you for writing a review. Everyone at the hotel appreciates the kind words and look forward to making your next stay even better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, United States
1 review
5 of 5 stars Reviewed October 24, 2013

This is a great place to have a meeting! The staff is friendly, attentive, and professional. You can really tell that they go out of their way to make sure your event runs smoothly. They handle those last minute event changes with ease and really make the day of an event stress free!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, October 31, 2013
Dear Jessica E,
Thank you for the very kind review of my hotel. We really do try and make every event go off without a hitch. Thank you for recognizing the staff and we will see you again very soon.
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Beacon, New York
1 review
4 of 5 stars Reviewed October 21, 2013

The rooms are clean and contemporary. The hotel is located in an office park. Close to a Walgreen's, easy drive to Columbia Mall. Staff was friendly. Food options limited to in-house restaurant. Room 244 overlooks dumpster, compactor, next to ice machine, across from housekeeping office, but still pretty quiet.

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, October 31, 2013
Dear Brendan C,
Thank you for the review of my hotel. Next time you are at the hotel, try room 444. It is a much better view. We will see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rye, ny, United States
1 review
5 of 5 stars Reviewed October 14, 2013

convenient, great accommodating staff, quiet. would recommend for pleasure or business. First class place and service. Staff went above and beyond to fill a request I had, which was very pleasing and above expectations.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, October 30, 2013
Dear Philip G,
Thank you for the great review. Your experience is what we are striving for with each guest. Please come back and see us again real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, United States
1 review
4 of 5 stars Reviewed October 11, 2013

Except for a problem cause my own carelessness, this was probably one of the best hotel stays I've had in the last 3 years. After a 6 hour drive on Friday, we arrived at 2am Saturday morning and changed our reservation from one to two "Double Queen" adjoining rooms...warm cookies were a pleasant surprise. There was ample parking with several luggage carts. Except for a poor housekeeper (just a bad apple), the service was excellent.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, October 30, 2013
Dear Victor S,
I am sorry for your poor housekeeping experience. I have been working with the Executive Housekeeper to change that behavior so it never happens again. I do appreciate the kind words about the hotel. We are striving for excellent service everyday and for every guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Columbia

Address: 5485 Twin Knolls Road, Columbia, MD 21045
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Columbia
#4 Business Hotel in Columbia
#4 Family Hotel in Columbia
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Columbia 3*
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel Columbia, an upscale suburban Maryland hotel in a park-like setting only 20 minutes from Baltimore's Inner Harbor. Our Columbia, MD hotel is ideal for for business or leisure travel to the Baltimore, Washington D.C. and Annapolis areas. Guest enjoy amenities that include a 24 hour business center, 24 hour fitness center, complementary WiFi and wired internet access. Start your day with our DoubleTree Breakfast Buffet and wrap it up with dinner and a drink at Morgan's Restaurant & Lounge, our on-site restaurant. And as always, your visit will be welcomed with our signature warm chocolate chip cookie. ... more   less 
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Also Known As:
Hilton Hotel Columbia
Columbia Hilton Hotel
Hilton Columbia

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