I am a Hilton Diamond Club member and stay in Hilton Hotels at least 2 days a week all along the East Coast. This DoubleTree is by far my favorite of them all. The rooms are always spotless, beds always clean and super comfortable, which is most important to me being on the road so often and needing a good nights rest.
The great thing about Hilton Hotels is that this case almost everywhere I stay. But what puts this Hotel on top of every other is the CUSTOMER SERVICE. Every single time I check in to this DoubleTree I get a warm reception by all. Everyone who works here is polite, friendly and seems to love what they do. How many places these days could you say that???
I wanted to take time to thank everyone who works at this location. The Breakfast buffet is a great start to the day, again with wonderful service and they have a really nice workout room and Jacuzzi/pool.
It always seems much easier for customers to complain about service, rather than give a compliment when one is due. And trust me at this location, one absolutely is due.
I especially want to thank Shawn for his incredible Customer Service. He has always gone above and beyond to make sure I am happy with my room and overall experience at this hotel. It is very nice to see someone who truly tries to make sure your stay is the best it possibly can be each and and every time I visit. Being on the road you run into some really unmotivated, lazy, etc employees that just go thru the motions and due the bare minimum to maintain work. This could not be futher from the truth at this location. And that is the main reason I stay at this Hilton brand over the others in the area. And will be a loyal customer to this location whenever work brings me to this area.
I wish I knew everyones name to give them the credit they deserve (Norma, Barry and the great gals in the morning, sorry I start my day early), I always make sure I let them know before I check out how happy my experience has been, but this review is more for a recommendation for other "TripAdvisors'" who are looking for a wonderful hotel in the Columbia Md area and for the Manager of this fine Hotel to see how happy I am with his/her employees. And make sure they get the credit they deserve, what wonderful assets they are to this Hotel/Hilton brand. I started this acct just to write this review.
See you guys in a few days,