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“Hotel Experience” 3 of 5 stars
Review of DoubleTree by Hilton Columbia

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DoubleTree by Hilton Columbia
3.0 of 5 Hotel   |   5485 Twin Knolls Road, Columbia, MD 21045   |  
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Ranked #4 of 12 hotels in Columbia
Columbia, United States
1 review
“Hotel Experience”
3 of 5 stars Reviewed June 19, 2013

There was a hole in the ceiling where the lobby meets the restaurant. There were several buckets and a small flow of water pouring from the hole. Disgusting. The ac in the hallway near my suite was very cold and uncomfortable when leaving and entereing the room. The pool was very nice.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, July 16, 2013
Dear Valerie H,
I am so sorry that you did not have a good stay with us. Unfortunately, we got a pinhole leak in a cooper pipe and we're in the midst of repairing it. I hope that the next time you are in the area, you give us another try. I know you will have a much better stay.
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268 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Timberville, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 17, 2013

The Double Tree is a high class excellant place to stay! The hotel was next door to the place of our educational conference, very convenient, extremely clean, and quiet. I enjoyed the cookies and fruit as well!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, July 16, 2013
Dear Timothy H,
Thank you for your very nice review. Please come see us again the next time you are attending a conference.
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South Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 11, 2013

Was in the area attending The Capital Jazz Festival...Our accommodations were great and offering shuttle service to and from the festival was a major plus...The only sugesstion I have is to spell out what entails with the breakfast deal (if that included in one's accommodations) to spell out what is or isn't included and the time breakfast is served...Kudos to Barry and rest of staff.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, July 16, 2013
Dear NorShari,
Thank you for your very nice review. I always have wondered why more people don't take advantage of our shuttle service to shows. I will make sure that we are clearer on what is included in our breakfast packages. Thank you for recognizing my staff. Take care and we will see you again next June.
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Boston, MA
1 review
5 of 5 stars Reviewed June 11, 2013

I loved it here. The rooms are clean, and the front office staff is incredibly nice and helpful. The buffet breakfast is pretty good and the bar is nice. Overall I had a great stay in the plush comfortable beds but what drove me to write this review is the exceptional above and beyond effort by the front office; particularly Barry.

I had decided last minute to propose to my girlfriend and called down from the room asking for help. Barry immediately took it upon himself to help me as much as he possibly could. He proceeded to get my cell phone number as we were heading out for the evening. I don't know how he did it, but he managed to decorate the room with rose petals, keeping updated the whole time via text and even sending me pictures. He got house keeping to clean up and even had the bar bring up a fin bottle of champagne that was waiting when we got back.

My girlfriend was pleasantly surprised and said yes. The staff here definitely left their mark on that special day and I highly recommend this hotel not just for the facilities, but also for the amazing staff that works there.

Thanks for reading

Eze O

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, July 16, 2013
Congratulations on your engagement! I am thrilled that Barry could help you make it such a special day. Make sure you come talk to us about hosting your wedding. Again, congratulations!
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Bellefonte, PA, United States
2 reviews
5 of 5 stars Reviewed June 9, 2013

The double tree is very clean, warm, and welcoming. Love the comfortable beds, spacious rooms, and indoor pool and hot tub. The warm cookies are great! Missed the fresh fruit sitting out this time. Great shopping just a mile up the road and excellent restaurants there! 15 min. from Fort Meade.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, July 12, 2013
Dear Theresa F,
Thank you for the very nice review of my hotel. I hope you come back soon to see us.
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Boston
Top Contributor
62 reviews 62 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 6, 2013

This DoubleTree is certainly visually appealing, and the bar and restaurant are good, but the management needs to be a bit more detail-oriented, because it's the little things that combine to disappoint the customers. It shouldn't take four calls and a visit to the front desk to get an ironing board (but thank you for the subsequent gestures). If the law in the location of the hotel says no smoking within 15 feet of an entrance, there shouldn't be an ashtray right outside the entrance. No one should have to pass a gauntlet of disgusting cigarette smoke to get into our out of the hotel. Training of new employees should not get in the way of a customer who needs to go get some breakfast so he can catch the shuttle (which I missed, and it was late for work, took 30 minutes to call a cab which didn't come and then had to take the shuttle). Young afternoon shuttle drivers should not SPEED, or ride up onto curbs when making turns just because they are in a hurry, and should not spend their time either on the phone while driving or running at the mouth badmouthing the management of the hotel because they don't particularly like what they are doing -- twice! That is extremely unprofessional. I'm not sure I would come back here.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, July 12, 2013
Dear Juan J,
You are correct. My staff and I should be more detail oriented. We can not get better if guests don't tell me all the things I need to improve on. I have taken your comments very seriously and have made some significant to help improve the guest experience. I hope you give us another chance the next time you are in the area.
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Chicago, United States
1 review
4 of 5 stars Reviewed June 4, 2013

Attended a wedding at this hotel and stayed two nights. Wedding was beautiful, staff was great, rooms were great, food was great. No complaints. We would definitely stay here again. Close to retaurants and shops. Brunched at Clyde's right down the street. Good time.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, July 1, 2013
Dear Mary B,
Thank you for your review. You said all the things I hoped you would say, "staff was great, rooms were great and food was great" Please come back and see us.
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Additional Information about DoubleTree by Hilton Columbia

Also Known As:
Hilton Hotel Columbia
Columbia Hilton Hotel
Columbia Hilton
Hilton Columbia
Address: 5485 Twin Knolls Road, Columbia, MD 21045
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Columbia
#3 Business Hotel in Columbia
#4 Family Hotel in Columbia
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Columbia 3*
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel Columbia, an upscale suburban Maryland hotel in a park-like setting only 20 minutes from Baltimore's Inner Harbor. Our Columbia, MD hotel is ideal for for business or leisure travel to the Baltimore, Washington D.C. and Annapolis areas. Guest enjoy amenities that include a 24 hour business center, 24 hour fitness center, complementary WiFi and wired internet access. Start your day with our DoubleTree Breakfast Buffet and wrap it up with dinner and a drink at Morgan's Restaurant & Lounge, our on-site restaurant. And as always, your visit will be welcomed with our signature warm chocolate chip cookie. ... more   less 
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