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“Nice property, management needs to be more detail oriented.” 3 of 5 stars
Review of DoubleTree by Hilton Columbia

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DoubleTree by Hilton Columbia
3.0 of 5 Hotel   |   5485 Twin Knolls Road, Columbia, MD 21045   |  
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Ranked #5 of 12 hotels in Columbia
Boston
Top Contributor
67 reviews 67 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
35 helpful votes 35 helpful votes
“Nice property, management needs to be more detail oriented.”
3 of 5 stars Reviewed June 6, 2013

This DoubleTree is certainly visually appealing, and the bar and restaurant are good, but the management needs to be a bit more detail-oriented, because it's the little things that combine to disappoint the customers. It shouldn't take four calls and a visit to the front desk to get an ironing board (but thank you for the subsequent gestures). If the law in the location of the hotel says no smoking within 15 feet of an entrance, there shouldn't be an ashtray right outside the entrance. No one should have to pass a gauntlet of disgusting cigarette smoke to get into our out of the hotel. Training of new employees should not get in the way of a customer who needs to go get some breakfast so he can catch the shuttle (which I missed, and it was late for work, took 30 minutes to call a cab which didn't come and then had to take the shuttle). Young afternoon shuttle drivers should not SPEED, or ride up onto curbs when making turns just because they are in a hurry, and should not spend their time either on the phone while driving or running at the mouth badmouthing the management of the hotel because they don't particularly like what they are doing -- twice! That is extremely unprofessional. I'm not sure I would come back here.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, July 12, 2013
Dear Juan J,
You are correct. My staff and I should be more detail oriented. We can not get better if guests don't tell me all the things I need to improve on. I have taken your comments very seriously and have made some significant to help improve the guest experience. I hope you give us another chance the next time you are in the area.
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323 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Chicago, United States
1 review
4 of 5 stars Reviewed June 4, 2013

Attended a wedding at this hotel and stayed two nights. Wedding was beautiful, staff was great, rooms were great, food was great. No complaints. We would definitely stay here again. Close to retaurants and shops. Brunched at Clyde's right down the street. Good time.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, July 1, 2013
Dear Mary B,
Thank you for your review. You said all the things I hoped you would say, "staff was great, rooms were great and food was great" Please come back and see us.
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United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 4, 2013

Amiable and enthusiastic service, warm cookies, free internet, and fluffy bedding. What more could one ask for in a short hotel stay? The hotel selection for out of town wedding guests, the Double Tree in Columbia met most of my needs. It is located in a business district, and a car is almost required to visit any fun/tourist destinations. Luckily, I had rented a car and could get up to Baltimore pretty easily. Barry at the front desk was outstanding. He became my best friend in less than 24 hours! He was friendly and made recommendations for food and things to see and do in nearby Baltimore. This hotel was nearly perfect for my one-night stay.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, July 1, 2013
Dear Jessica R,
You are right, Barry does rock. I am very lucky to have him. Thank you for the kind review and look forward to seeing you again soon.
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Douglasville, United States
1 review
5 of 5 stars Reviewed May 29, 2013

The price was steep for one night but the place was very nice. The room was nice and comfortable,staff was welcoming and pleasant. The lobby decor was beautiful.....great stay! Wish I could have stayed longer. Would definitely recommend this hotel to friends and family. Also the location was great for places to eat,shop etc...

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, May 31, 2013
Dear Bridget C,
Thank you for the very nice review of my hotel. I hope that you tell everyone you know about your experience at the DoubleTree by Hilton Columbia. Come back and see us again as soon as possible. Thank you
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United States
1 review
3 of 5 stars Reviewed May 27, 2013

Stayed here because of a triathlon near by the next morning. Was just looking for a place to sleep the night before and then shower after the race the next day. The staff was polite and nice enough to give us an extra late check out with no fee so we could come back and clean up before a long drive home. The hotel was clean, the beds were comfortable. The problem is that the rooms face the lobby and that makes for a very noisy experience. Even with ear plugs I could hear the party downstairs all night long and then the guests stumbling to their rooms once the party was over in the wee hours of the morning. Comfortable, but noisy.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
columbia, United States
1 review
5 of 5 stars Reviewed May 23, 2013

very very nice hotel! clean rooms, friendly and accommodating staff and super amenities including pool, Jacuzzi, business centers, morgan restauants. The location was very central, minutes from columbia mall and other shopping centers

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, July 1, 2013
We appreciate your review. Please tell all your fiends about us. We are looking forward to seeing you again.
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Charlotte, United States
1 review
5 of 5 stars Reviewed May 21, 2013

The hotel staff was WONDERFUL!!! I received a warm greeting every time I entered and exited the hotel and I enjoyed the warm cookie every time! The wait staff was excellent also and I really enjoyed every meal! The fitness center was very nice and clean! Honestly, the service, the food and the cleanliness of the hotel and my room could not get any better! Oh yes, the security guard was very pleasant and she took the time to show me the location of the fitness area! I will stay in this location each time I travel in the area for business! Thank you so much for the people you have in the Columbia Maryland location! They made the experience completely memorable!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, May 23, 2013
Dear Carla B,
Thank you so much for the kind words in your review. We believe our building is great, but we pride ourselves on our service. I will share your review with the entire staff and hope you come back to see us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Columbia

Address: 5485 Twin Knolls Road, Columbia, MD 21045
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Columbia
#4 Business Hotel in Columbia
#5 Family Hotel in Columbia
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Columbia 3*
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel Columbia, an upscale suburban Maryland hotel in a park-like setting only 20 minutes from Baltimore's Inner Harbor. Our Columbia, MD hotel is ideal for for business or leisure travel to the Baltimore, Washington D.C. and Annapolis areas. Guest enjoy amenities that include a 24 hour business center, 24 hour fitness center, complementary WiFi and wired internet access. Start your day with our DoubleTree Breakfast Buffet and wrap it up with dinner and a drink at Morgan's Restaurant & Lounge, our on-site restaurant. And as always, your visit will be welcomed with our signature warm chocolate chip cookie. ... more   less 
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Also Known As:
Hilton Hotel Columbia
Columbia Hilton Hotel
Hilton Columbia

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