We were booked into this property for two nights, presenting seminars on back-to-back days. As frequent travelers, we always call the property before we arrive with our short list of "special requests."
We ask for:
1) A smoking room; if the facility is non-smoking, then we ask for a room with a balcony or patio; if those are not available, we ask for a room either near an elevator or near an exit (on the ground floor).
2) A late checkout for our last day- 1:00 p.m. As we send our seminar attendees to take their lunch, we return to our sleeping room for a quick bite and chance to collect our suitcases.
3) A complimentary ensuite microwave and refrigerator. While one of our party does smoke, she does not smoke around the other party (a person with a heart condition.) Due to the heart condition, that other person has specific dietary requirements.
We did call 17 days before arriving, and spoke with "Barry." He noted all our requests and then stated: "We are undergoing floor-by-floor renovations. The hotel has only 3 smoking rooms- all on the 4th floor. When you arrive, there is a possibility that the fourth floor will be undergoing renovation. If that happens, we will get you to one of the other possible acceptable room types. Would it be too much for you to call and reconfirm, say, a day or two before you arrive? We can give you an update then."
Very professional, very respectful. We told Barry that we would indeed call again before coming. He even stated: "I hope I am here when you arrive." Again, very nice.
We did call two days before arriving, and spoke with "Anna". She reconfirmed everything, and even told us the room where we would be staying (460) and placed a "do not move" notification on the room. Once again, very professional and respectful. Nicely done!
Upon arrival, we were met by Jamal. He said: "But we were expecting you about 2 hours ago! Everything is as you have requested." He not only handled our check-in promptly and completely, but also offered a very dry and quite appreciated sense of humor. This made our day.
When we came into the room, we did note that there were no ashtrays (we asked the housekeeping staff for some and they were brought promptly) and that the microwave/refrigerator was not in the room. We called Jamal and he caused these to be brought to the room immediately.
The heating unit was doing some rally funky stuff, "clicking" like it was trying to cycle. It was not functioning to provide heat or cool. Again, a quick call to Jamal and his maintenance professional, "Bob" appeared within minutes.
This room had recently bee renovated, and the sensing unit on the wall (battery operated) was trying to synch with the unit (wired). Bob just took the batteries out of the wall unit and the problem was solved! Bob even spoke with us about the Maryland crabs.
One of our party did go down to the seminar room the night before just to scope out the room, look for exits, etc. Upon opening one of the doors leading from the seminar room to the "employee only" hallway (looking for emergency exits) yet another staff member, another "Barry" asked if he could help in any way.
We did not eat at Morgans (on-site restaurant) but several of our attendees did. The attendees said the food was good, reasonably priced, and well worth the money. The banquets folks brought in "pre-order" menus to the seminar for our attendees so that the food would be ready exactly at the lunch break.
For this stay, the Business Center had construction equipment inside, so the "business center" computers, printers, etc. were behind the bar in Morgans, but quite accessible. (Jamal had mentioned that for a while during the renovation the check-in area had also been temporarily located behind the bar,)
The renovation was progressing nicely; we had no significant construction noises during our sleeping hours or during the seminar. This place has spent a ton of money on new carpets and padding, and truly it was like walking on clouds.
Cellphone strength was a small issue in the seminar rooms- to get a good signal we had to go out to the foyer (we have Sprint.)
The lane to the hotel is a good one, well-lit at night, but a little tricky to find. Use a good map program or a GPS. Parking (free) is plentiful. There are several places to eat within a mile or two of this property.
We did not use the pool (quite pretty) or the exercise equipment; the beds were really comfortable. TV channels were sufficient, not extensive.
All in all, truly these people know what they are doing, and how to take care of business travelers.
It will be a pleasure to return.
the smoking rooms are quite a ways away from the elevators.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.