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“Deceiving” 5 of 5 stars
Review of DoubleTree by Hilton Columbia

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DoubleTree by Hilton Columbia
3.0 of 5 Hotel   |   5485 Twin Knolls Road, Columbia, MD 21045   |  
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Ranked #4 of 12 hotels in Columbia
Herndon, VA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Deceiving”
5 of 5 stars Reviewed April 29, 2012

Booked this hotel last minute: decided to get a hotel so we wouldn't have to worry about driving back home after a concert at Merriweather. When we pulled up, we found what looked to be a dated, old hotel. Upon walking in: a beautifully remodeled and modern hotel. Everything was extremely clean and fresh. The hotel had a free shuttle to and from Merriweather, as well. Will always stay here when coming to the area for a concert.

Room Tip: Try to get a room with windows facing outside, not the lobby.
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  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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311 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Ballston Spa, New York
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 23, 2012

Stayed here for a weekend visit with family in Columbia. Nice clean facility, well maintained. Not many restaurants or facilities adjacent to the hotel, so be prepared to drive if you need anything. Had the breakfast buffet in the restaurant three times during our stay. Very good value for the price. Room was well appointed, bed comfortable, no glaring problems. Wished they had two comfortable chairs in the room so two of us could watch TV, but other than that - really enjoyed the stay.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
columbia maryland
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 22, 2012 via mobile

This used to be a Hilton, the new owners
Have updated the rooms and other parts of the hotel all in all a very nice hotel

  • Stayed April 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martinsville, Indiana
Top Contributor
98 reviews 98 reviews
33 hotel reviews
Reviews in 55 cities Reviews in 55 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 2, 2012

We were booked into this property for two nights, presenting seminars on back-to-back days. As frequent travelers, we always call the property before we arrive with our short list of "special requests."
We ask for:
1) A smoking room; if the facility is non-smoking, then we ask for a room with a balcony or patio; if those are not available, we ask for a room either near an elevator or near an exit (on the ground floor).
2) A late checkout for our last day- 1:00 p.m. As we send our seminar attendees to take their lunch, we return to our sleeping room for a quick bite and chance to collect our suitcases.
3) A complimentary ensuite microwave and refrigerator. While one of our party does smoke, she does not smoke around the other party (a person with a heart condition.) Due to the heart condition, that other person has specific dietary requirements.

We did call 17 days before arriving, and spoke with "Barry." He noted all our requests and then stated: "We are undergoing floor-by-floor renovations. The hotel has only 3 smoking rooms- all on the 4th floor. When you arrive, there is a possibility that the fourth floor will be undergoing renovation. If that happens, we will get you to one of the other possible acceptable room types. Would it be too much for you to call and reconfirm, say, a day or two before you arrive? We can give you an update then."

Very professional, very respectful. We told Barry that we would indeed call again before coming. He even stated: "I hope I am here when you arrive." Again, very nice.

We did call two days before arriving, and spoke with "Anna". She reconfirmed everything, and even told us the room where we would be staying (460) and placed a "do not move" notification on the room. Once again, very professional and respectful. Nicely done!

Upon arrival, we were met by Jamal. He said: "But we were expecting you about 2 hours ago! Everything is as you have requested." He not only handled our check-in promptly and completely, but also offered a very dry and quite appreciated sense of humor. This made our day.

When we came into the room, we did note that there were no ashtrays (we asked the housekeeping staff for some and they were brought promptly) and that the microwave/refrigerator was not in the room. We called Jamal and he caused these to be brought to the room immediately.

The heating unit was doing some rally funky stuff, "clicking" like it was trying to cycle. It was not functioning to provide heat or cool. Again, a quick call to Jamal and his maintenance professional, "Bob" appeared within minutes.

This room had recently bee renovated, and the sensing unit on the wall (battery operated) was trying to synch with the unit (wired). Bob just took the batteries out of the wall unit and the problem was solved! Bob even spoke with us about the Maryland crabs.

One of our party did go down to the seminar room the night before just to scope out the room, look for exits, etc. Upon opening one of the doors leading from the seminar room to the "employee only" hallway (looking for emergency exits) yet another staff member, another "Barry" asked if he could help in any way.

We did not eat at Morgans (on-site restaurant) but several of our attendees did. The attendees said the food was good, reasonably priced, and well worth the money. The banquets folks brought in "pre-order" menus to the seminar for our attendees so that the food would be ready exactly at the lunch break.

For this stay, the Business Center had construction equipment inside, so the "business center" computers, printers, etc. were behind the bar in Morgans, but quite accessible. (Jamal had mentioned that for a while during the renovation the check-in area had also been temporarily located behind the bar,)

The renovation was progressing nicely; we had no significant construction noises during our sleeping hours or during the seminar. This place has spent a ton of money on new carpets and padding, and truly it was like walking on clouds.

Cellphone strength was a small issue in the seminar rooms- to get a good signal we had to go out to the foyer (we have Sprint.)

The lane to the hotel is a good one, well-lit at night, but a little tricky to find. Use a good map program or a GPS. Parking (free) is plentiful. There are several places to eat within a mile or two of this property.

We did not use the pool (quite pretty) or the exercise equipment; the beds were really comfortable. TV channels were sufficient, not extensive.

All in all, truly these people know what they are doing, and how to take care of business travelers.

It will be a pleasure to return.

Room Tip: the smoking rooms are quite a ways away from the elevators.
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 7, 2012

Our sales team of 5 stayed here during a training week at a near by facility. Yes, the property was under renovations and only 2 floors of guest rooms were available. HOWEVER, we experienced no inconvenience what so ever. The staff was terrific. They arranged for their courtesy van to shuttle us to training and also drop & pick up at local restaurants for dinner with warm cookies in our van. Our rooms were very clean and serviced well. This hotel is great value for the money and the staff from barmen to housekeeping were wonderful to us. I'm sure it will be the best value in the area once renovations are completed. Our sales team is in the hotel industry (staff here were not aware of this) so we're super critical of competitive hotel chains and aren't generous with compliments. In the case of Doubletree Columbia - we loved the property & staff and will stay again.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Maine
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 26, 2012

OK the hotel was in the middle of major renovations when I stayed for a week. But, the door to the room didn't fit properley, the bathroom light and the sitting area light didn't work, and the radio/alarm didn't work. After I reported these, the radio still wasn't fixed.
On the second day, the cleanng staff dopped and smashed my electric shaver, but left no note. When I complained, the front desk manager (Nasur) was extremely helpful, but because of the beaurocracy and red tape that went on for two days, I settled on having some points added to my account and replaced the shaver myself.
With the "cleaning person" exception, all the staff were extremely friendly and helpful. I resent hotel staff welcoming me with "welcome back!" when they obviously don't recognize me, - none of that patronizing talk here! However, from my second visit to the front dek, i was always greeted by my name!
Finally, the lady that served breakfast on my last two days there was lovely! So friendly and hellpful without being pushy - a model for others!
Nick

Room Tip: wait till the renovations are complete!
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  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wimauma, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 31, 2012

Yes, this property is a little dated however, very well maintained and the staff makes up for any short comings that you may perceive. The great central location between Baltimore and DC made it a better bargain for the the price with so many things to do and a wonderful assortment of eateries all within minutes.

  • Stayed September 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Gustafson, General Manager at DoubleTree by Hilton Columbia, responded to this review, February 3, 2012
Everyone at the hotel appreciates your kind words. We are in the process of making the hotel not so "dated". A multi-million dollar renovation is currently underway and will be finished on or around April 1st. Please come back and see us the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Columbia

Address: 5485 Twin Knolls Road, Columbia, MD 21045
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Columbia
#4 Business Hotel in Columbia
#4 Family Hotel in Columbia
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Columbia 3*
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel Columbia, an upscale suburban Maryland hotel in a park-like setting only 20 minutes from Baltimore's Inner Harbor. Our Columbia, MD hotel is ideal for for business or leisure travel to the Baltimore, Washington D.C. and Annapolis areas. Guest enjoy amenities that include a 24 hour business center, 24 hour fitness center, complementary WiFi and wired internet access. Start your day with our DoubleTree Breakfast Buffet and wrap it up with dinner and a drink at Morgan's Restaurant & Lounge, our on-site restaurant. And as always, your visit will be welcomed with our signature warm chocolate chip cookie. ... more   less 
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Also Known As:
Hilton Hotel Columbia
Columbia Hilton Hotel
Hilton Columbia

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