My wife and I had reservations for 5:30 pm dinner. When we placed the reservation, I was asked if it was for any special occasion and I said yes, it's for a birthday. So, when we got there, our table was ready. Not long after we were seated, our server came by and took our drink order. Within 2 minutes, another server came by and brought us 3 little bowls of sauce with no explanation of what they were for, and asked to take our drink order. When we told here that another server had already done so, she said okay and left. Well about 5 minutes later our drinks arrived, and we ordered our food. I asked if we were to get some sort of Wanton crackers or something to eat with the 3 bowls of sauce. She said she would bring some. Well, about 15 minutes later she brought my soup but no crackers. When she appeared at another table, I summoned her and I asked about the crackers. She said she forgot and would bring out two bowls ???? When the crackers came, I was finished my soup and she said sorry they weren't here to eat with the soup. So, now we have been seated for 20 minutes, and our server disappears. We were seated at 5:35, and our entrees finally arrived at the table at 6:36 pm. They were delivered by a kitchen runner. Our server comes to the table 30 seconds later and asks how we liked everything. My wife said that we haven't even tasted it yet, but we could use a refill on water. That did not come until 15 minutes later. Very, very poor service.
As stated earlier, when we made the reservation, we indicated that it was for a birthday. No mention was ever made about the birthday.
And another problem. I am not against children in a restaurant, but when you are paying the prices that PF Chang's charges, you would expect to have a pleasant dining experience. We were seated next to a large family with a baby and what looked like 2 year old. The 2 year old cried and screamed for 20 minutes. The parents ignored him, and the management did as well.
I am very disappointed with our visit and probably will not be back until I am guaranteed that service has been improved.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.