While in the area for a girl’s basketball tournament, we tried to find a place to eat about 9:00 pm. We called ahead and were seated right away. There were 4 adults and 4 teens. Our waitress was sassy right away with us. When we asked a question or for example, extra grated cheese, she always came back with a smart answer. Like, "well you get grated cheese on your meal"... well, I asked for extra - why is that a problem? She really couldn't be bothered to wait on us. Heck, the pace is open until 11 PM, so why is 9:00 pm too late to get decent food and service?
When the made to order pasta came for several of us, the sauces were wrong, the shrimp one was supposed to be chicken and one was stone cold. When the waitress took the cold one back to reheat it, it took 15 minutes. Our kids were starving after playing basketball all day, so the ones with the wrong pasta combinations tried to eat them anyway. Except when it came to the shrimp - they were so overcooked they were inedible, even mine and I'm not overly picky. When one of the moms asked our waitress to take the extra $4 for shrimp off her bill since the shrimp were too hard to eat, she said okay. She said she would do that for all the pasta/shrimp dinners.
Later when our bills came the shrimp charge was not removed and we discovered why our waitress didn't care too much - she slapped us each with a 18% gratuity - no way were we paying that. We got up and took our checks to the bar to have them adjusted and our waitress swooped in on us snatching the checks from us. To end this long, horrible, saga…We did find the manager, who after another 30 minutes figured out the computer cash register and took the inedible food off our bill. He did, however, ask us to tell our waitress next time there is a problem with our food. Oh my - too funny - I guess five plus times or so wasn't enough. We won't be back and sadly it will be hard for me to return to a Macaroni Grill - we went to Carrabba's the next day in Ellicott City and it was wonderful!
P.S. I know the waitress' name since she wrote it on our table, but I don't want to see anyone lose their job. Maybe she will read this and learn from it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.