I read great reviews about this hotel but so far I am not at all pleased with the service. Staff at check in was less than friendly. We asked about the shuttle service & were told that is was offered for up to 5 miles, however when we returned to the lobby ~5 min later we were informed that they just ended the service at 9pm. I frequently travel with work and am always pleased with Hilton brands but the service at Homewood leaves much to be desired. My husband was also disappointed with the very slow elevator.