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“Very Nice hotel...service not so nice.” 3 of 5 stars
Review of Homewood Suites by Hilton Columbia

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Homewood Suites by Hilton Columbia
3.0 of 5 Hotel   |   8320 Benson Dr, Columbia, MD 21045   |  
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Ranked #5 of 12 Hotels in Columbia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Very Nice hotel...service not so nice.”
3 of 5 stars Reviewed December 7, 2012 via mobile

I read great reviews about this hotel but so far I am not at all pleased with the service. Staff at check in was less than friendly. We asked about the shuttle service & were told that is was offered for up to 5 miles, however when we returned to the lobby ~5 min later we were informed that they just ended the service at 9pm. I frequently travel with work and am always pleased with Hilton brands but the service at Homewood leaves much to be desired. My husband was also disappointed with the very slow elevator.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NormanE45, General Manager at Homewood Suites by Hilton Columbia, responded to this review, December 10, 2012
Daer MDgirl2012,

On behalf of the staff and management, I would like to thank you for your recent stay at our property. However, I must apologize for the (unusal) poor service you encounted while here.

It is true that our complimentary shuttle runs within a five mile radius of the hotel, but I am not sure why our service was discontinued at 9:00pm, especially since there was no inclement weather that would hamper driving conditions. I will follow up witht he Front Desk to see who was working at this particular time.

Our elevators were just inspected during the first week in December 2012 and was noted at operating within the normal speed guidlines. We will have our Chief Engineer to follow up on your husband's comment.

Given these two items, I hope that the rest of your stay was satisfactory and if you are in the area again, may you allow us another opportunity to serve you.

Sincerely,
Norman Eaton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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306 reviews from our community

Traveler rating
    181
    85
    25
    11
    4
See reviews for
124
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85
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Any
English first
Scranton, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 27, 2012

I stayed here for a wedding party. Our room was so perfect. I work for hotels, and I did not find one thing wrong with the room and the service! The room was clean, and a great size. The staff was friendly, and very helpful. If you are in this area, STAY HERE! It's worth it!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NormanE45, General Manager at Homewood Suites by Hilton Columbia, responded to this review, December 10, 2012
Dear Carla0921,

Thank you for your return to our property!!

By you being a "hotelier", we really appreciate the great review. COME BACK HOME ANYTIME :)

Sincerely,
Norman Eaton
General Manager
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Silver Spring Maryland
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 20, 2012

We have held many overnight training programs at this hotel. The hotel is in a great location for our participants who come from all regions of Maryland. The rooms are large and clean. It is very convenient to have two bedrooms with the central living area to give participants privacy, but to also have a common area for socializing after training event. the beds are very comfortable. The breakfast, which is included in the price of the room, is among the best that I have had at any hotel. We use a large meeting space, which is set up for us. Any request is met.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 19, 2012

We stayed in a king suite with our 2 kids (age 3 yrs and 2 months) while in town for a soccer tournament. The rate was awesome - less than we usually spend - and the room was very nice. It wasn't quite as big ad I expected, but we managed pretty well. Everything was very clean, the staff was nice, and the location was great - very close to some huge shopping and restaurant options! The only complaint I have is the timing for breakfast - they advertise that the hot breakfast is from 7-10am but both mornings we were there, we had to wait until almost 7:15 for the actual hot items to be available. It's nice to have it be fresh, but not so nice when we needed to he out the door by 7:10 to get to a game! The food itself was great, though. We would definitely consider staying here again!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NormanE45, General Manager at Homewood Suites by Hilton Columbia, responded to this review, November 20, 2012
Hello Ford Family,

It was a pleasure to have you stay with us and especially to give us such a great review on Trip Advisor.

I do apologize for the breakfast being late and sincerly hope it was the only time this has happened. I would hate to think we advertise something that is not true. Unfortunately for you it was late and again I apologize, but I am looking into it to ensure it does not happen again.

Also,we are looking forward to you returning to your home away from home!!

Sincerely,
Norman Eaton
General Manager
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Randallstown
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 15, 2012

This hotel is in a great location. Many restaurants to chose from that are in walking distance. The rooms are nice and clean with full size mini-kitchens. The hot breakfast that they are offer was very nice. The Hotel staff were also very friendly.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, Virginia
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 17, 2012

I have high expectations of Homewood Suites and this one fulfilled them all. The ONLY negative I can think of is that the 2 bedroom suite has a pretty small living room. Service was awesome and the room was immaculate. The maid went out of his/her way to ensure there was enough coffee for 3 people. I will stay again!

Room Tip: Got carried away...no real "room service" available, but all else was great!
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NormanE45, General Manager at Homewood Suites by Hilton Columbia, responded to this review, October 24, 2012
Dear travelVA98,

Thank you for your recent stay with us and we are happy that it was an enjoyable time for you. Also we wnt to thank you for posting such a positive response on Trip Advisor.
You are correct, our 2 bedroom suites does have a smaller living room area, but this is mostly so that the bedrooms can be a bit larger.

I wlll pass this review to our Housekeeping Manager so he can share with his staff. We all like to hear good news!

Thank you and we hope you come back to our home soon.

Sincerely,
NormanE
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 15, 2012

Two night stay for three business travelers. We received an enthusiastic welcome upon late arrival. Suite was clean, very comfortable. Lots of pillows without having to ask for extras. Staff was friendly and helpful. Buffets were tasty and plentiful. Location in a quiet cul-de-sac allowed quick walk across the street to Olive Garden, Applebee's, TGIF for additional food choices.

A fellow guest left a bagel in the toaster which created a fire alarm. Smoke filled the hallways, but the staff was quick to react, informing guests and setting up fans to remove smoke.

Convenience to BWI Airport is a plus. We will definitely make this our preferred stay when in the area on business again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Columbia

Address: 8320 Benson Dr, Columbia, MD 21045
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Columbia
#5 Romantic Hotel in Columbia
#5 Business Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Columbia 3*
Number of rooms: 150
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Also Known As:
Homewood Suites By Hilton Columbia Hotel Columbia
Homewood Suites Columbia
Homewood Columbia
Hilton Columbia
Columbia Homewood Suites
Columbia Hilton

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