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“Amazing customer service.” 5 of 5 stars
Review of Homewood Suites by Hilton Columbia

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Homewood Suites by Hilton Columbia
3.0 of 5 Hotel   |   8320 Benson Dr, Columbia, MD 21045   |  
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Ranked #5 of 12 Hotels in Columbia
PA
1 review
“Amazing customer service.”
5 of 5 stars Reviewed October 6, 2011

We recently completed our second extended stay at the Homewood Suites in Columbia, Maryland for business reasons.

The hotel, which just completed a full renovation in September, is a very nice looking hotel, and also very clean. The rooms always smell fresh and clean when you first enter. Even after the renovation, my husband and I were pleasantly surprised when we were moved to a new room, halfway during our second stay, and it smelled just as fresh and had no bad odor from the renovation.

The staff is exceptional. I cannot even begin to describe the level of hospitality that every single staff member shows to each and every guest. I had the misfortune of witnessing some guests complain over things such as the room being too warm when they first arrived and of there being too much furniture in the room, In both those instances I witnessed the staff respond in a respectful and kind manner. They always did their best to accomodate the annoyed guest no matter how rude the guest became. The room may sometimes be a bit warm once you enter it but if you have patience and set the thermostat for the room to your desired temperature the room will quickly meet your expectations. We were on the top floor for half of our stay and even during the highest heat of the summer, our room was always very comfortable. We did notice a slight difference in how quickly the room cooled down from our original room which was on the first floor, but that was it. As for the rooms being too crowded with furniture, we had two children with us and two adults and we had no problems with the amount of furniture. We did do a bit of rearranging to meet our specific needs (kids trying to climb things they shouldn't), but it was easy to do and I am sure the staff would have offered to help if we had asked.

The hotel always provides a full buffet for breakfast and there is something for everyone's taste. From hot eggs and sausage to oatmeal and yogurt or cereal. If you can't find something then just ask, they will do their best to accomodate you. They also provide a full dinner Monday through Thursday and they make everything from pasta to rotisserie chicken and there is always a salad bar provided and dessert. If you don't want the food provided then you can always make your own in the fully equipped kitchen. The only thing that is not provided is an oven but we didn't really miss the oven during our three month stay.

The location of the hotel is wonderful and you can get to all of the Baltimore attractions as well as DC attractions quite easily on 95. If you have no idea what you want to see or do, then the staff can help with that too. They are very informative about area attractions including the best playgrounds for kids.

If you are looking for a hotel for business or pleasure, this is the hotel to stay at in the Baltimore area.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodSuitesSocial, Social Media Manager at Homewood Suites by Hilton Columbia, responded to this review, October 14, 2011
Hi carsmrzalo,

We are so glad to hear about the great experience you had at our hotel and thrilled you enjoyed the renovated room. We appreciate your kind comments about our staff. Hope to see you return soon!

Heather Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

323 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Any
English first
Madison, New Jersey
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 28, 2011

We booked this hotel because of its good reviews and easy access to Route 95. We found that there were four restaurants within walking distance from the hotel and many more with a 5-10 minute drive. Our king suite consisted of two rooms. A living room with a complete kitchen and a separate bedroom with attached bathroom. Both rooms had a good size flat screen TV. While the two rooms were small, they were perfect for two people. The door between the two rooms allowed one person to watch TV while the other person was reading in the adjacent room. The breakfast selection of hot and cold items was awesome! We were impressed enough with our stay at this hotel to sign up for the Hilton Honors program.

The only negative was the speed of the Internet connection. Using the public computers off the lobby, we found them to be painfully slow; like the old days of dial up. Just to get to my first e-mail took about five minute; accessing the second e-mail added a couple more minutes. Other people in the room experienced the same situation. Maybe accessing the Internet from your room is faster but we did not have a laptop with us to check.

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodSuitesSocial, Social Media Manager at Homewood Suites by Hilton Columbia, responded to this review, October 14, 2011
Hi iyob,

Thanks for taking a moment to share your experience! We thank you for choosing to stay with us and appreciate the feedback on the internet speed. We are so glad you enjoyed the hotel enough to sign up with our HHonors program. What a great compliment! Safe travels!

Heather Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Top Contributor
129 reviews 129 reviews
55 hotel reviews
Reviews in 43 cities Reviews in 43 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed September 12, 2011

They do a good job of making your feel welcome when you walk in. They offered breakfast and even dinner, and the rooms were big with frig, microwave, flat screen, nice bed...very comfortable. Surprisingly nice experience. Some decent family style restuarants in the area, too.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodSuitesSocial, Social Media Manager at Homewood Suites by Hilton Columbia, responded to this review, September 20, 2011
Hi jennmelzer,

Thanks so much for the great review! I am very happy to read that you enjoyed the hotel suites, breakfast and Manager's Reception. We hope to see you again if you return to the area.

Thanks!

Heather Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 12, 2011

Booked this hotel because we were going to a festival at Merriweather Pavilion. This hotel was about 3 or so miles from it. It is on a restaurant row- so there is about 4 - 5 chain restaurants across the street within walking distance. There is also a large shopping center down the road (for alcohol, food, convenience, etc). Hotel is a suite hotel so mini kitchen w/ fridge, dishwasher, stovetop. It was like a small apartment and very clean. Mon - Thurs they serve a complimentary dinner and there is a complimentary breakfast every day. We did not participate in either or make much use of the kitchen but had I decided to stay in that area again for longer than 3 days it is definitely recommended. Great stay! Also, VERY CLEAN!

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodSuitesSocial, Social Media Manager at Homewood Suites by Hilton Columbia, responded to this review, September 20, 2011
Dear jenitravel,

I am very happy to read your comments about your recent stay and glad that you found the location and amenities of the hotel to your satisfaction. Hope to see you return soon....safe travels.

Thanks!

Heather Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New JErsey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 10, 2011

we thought everything was so perfect staying here, one of the main reasons we chose this hotel is because we knew it would be a gorgeous day and wanted to use the pool while this may have been the last great weather weekend of the summer. Through our room window there is a really nice pool and jacuzzi with chairs and cushions out. I got all ready to get some sun and hop into the pool, until I walked up to the pool gate and it was LOCKED. I went to the front desk to ask why the pool was closed and he said it closes on labor day monday and I asked if there was any chance that they could open the pool as there were also a big group of guests sitting right outside the pool also disappointed since it was closed. The front desk clerk said no and it wasn't in his power to decide to open. He said it was the general manager's decision and the general manager was not here this weekend. On the website it advertises a pool/jacuzzi with no note of when it closes. I'm very disappointed. They should be more descriptive about their amenities.,

Stayed September 2011, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NormanE45, General Manager at Homewood Suites by Hilton Columbia, responded to this review, September 13, 2011
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the pool hours of operation were not clearly stated and I have taken your comments to our team to ensure that in the future we do a better job of communicating pool hours with our guests. The next time you have the opportunity to travel to Columbia I do hope that you will be our guest again – thank you for your review
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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 2, 2011

We were looking for a hotel that would be near Baltimore but not $250+ a night for staying downtown. We got a really nice rate here. The hotel is completing a renovation and we got one of the new suites. The hotel property overall is really nice. Easy to access, very clean and all that. The new rooms are really nice with the flat-screen TVs. Breakfast was very good and much better than the typical fare you find at most places.
My only "complaints" are largely trivial. There is no ice machine for guests, which I've never encountered at a hotel before. Also, the business center needs updating. The computers seemed newer but they were really slow. It may be the interface that is installed so you can only do certain things on the computer, I'm not sure. The last item was that the printer in the business center was old and anytime you tried to print from the internet, it cut off the edges of the page. It cause a bit of a problem when trying to print out map directions. I had to copy and paste into a Word document.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodSuitesSocial, Social Media Manager at Homewood Suites by Hilton Columbia, responded to this review, September 6, 2011
Dear Dispatcher307,

Thank you so much for your very nice review of your recent Homewood Suites stay. We appreciate your kind words very much and are glad you enjoyed your stay. We hope you return to visit us very soon.

Wishing you very safe travels!
Heather Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stowe, Vermont
Top Contributor
56 reviews 56 reviews
40 hotel reviews
Reviews in 41 cities Reviews in 41 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 25, 2011

After seven hours of road travel, we were exhausted upon arriving at the Homewood Suites in Columbia. What an unexpected and pleasant surprise by the front desk host - Rayan - to be upgraded to a two-bedroom suite. Made my day! The suite, itself, showed a few signs of wear and tear - such as a tear in the sofa - but was, nonetheless, a comfortable and clean accommodation. Breakfast was great.....but Rayan is the best.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodSuitesSocial, Social Media Manager at Homewood Suites by Hilton Columbia, responded to this review, September 6, 2011
Dear CAP1953,

Thank you so much for taking the time to post your review on your recent stay at Homewood Suites. We are glad your enjoyed your stay and that our staff took such good care of you! We appreciate your gracious comments about your visit. We hope you can return again soon and wish you safe travels!

Thanks again,
Heather Harris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Columbia

Address: 8320 Benson Dr, Columbia, MD 21045
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Columbia
#4 Family Hotel in Columbia
#6 Romantic Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Columbia 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Columbia Hotel Columbia
Homewood Suites Columbia
Hilton Columbia
Homewood Columbia
Columbia Homewood Suites
Columbia Hilton

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