On the surface, it looks like a nice hotel. Was greeted pleasantly on arrival. Below are excerpts from a lettter I sent to HGI:
I noted that my bathroom had an odor of mildew. I asked the front desk to switch out the shower curtain as I suspected that was the likely source. I don’t know if they did or not, but the odor persisted throughout my stay.
The internet access in the hotel that is provided to guests is unacceptable, beyond poor. I could connect to the wireless service without a problem; bandwidth was the problem was it is almost nonexistent. I ended up using my cell phone for internet service.
Finally, I selected a room rate which included breakfast. In my stays with other Hilton Garden Inns, I am offered a wait staff to take my order and deliver a hot hand cooked meal. I was surprised that I was offered buffet style. The first morning of my stay, all the offerings which are supposed to be hot were cold, I choked them down as I was in a hurry, but I did mention it to the staff.
The next morning I asked them to provide a hand cooked meal and was refused, but was assured the food was hot, which it was.
I paid an extra twenty dollars a night for this service and feel like I was taken. I could have gone to a local Bob Evans and paid half the cost.
I paid top dollar to stay in this hotel and to be frank, it wasn't worth it.
I suggested HGI send the property managers to the Lynchburg VA property to observe and learn what it means to run a hotel.
- Also Known As:
- Hilton Garden Inn Columbia Hotel Columbia
- Hilton Garden Inn Columbia Hotel
- Columbia Hilton Garden Inn
- Hilton Columbia
- Columbia Hilton
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