On the surface, it looks like a nice hotel. Was greeted pleasantly on arrival. Below are excerpts from a lettter I sent to HGI:
I noted that my bathroom had an odor of mildew. I asked the front desk to switch out the shower curtain as I suspected that was the likely source. I don’t know if they did or not, but the odor persisted throughout my stay.
The internet access in the hotel that is provided to guests is unacceptable, beyond poor. I could connect to the wireless service without a problem; bandwidth was the problem was it is almost nonexistent. I ended up using my cell phone for internet service.
Finally, I selected a room rate which included breakfast. In my stays with other Hilton Garden Inns, I am offered a wait staff to take my order and deliver a hot hand cooked meal. I was surprised that I was offered buffet style. The first morning of my stay, all the offerings which are supposed to be hot were cold, I choked them down as I was in a hurry, but I did mention it to the staff.
The next morning I asked them to provide a hand cooked meal and was refused, but was assured the food was hot, which it was.
I paid an extra twenty dollars a night for this service and feel like I was taken. I could have gone to a local Bob Evans and paid half the cost.
I paid top dollar to stay in this hotel and to be frank, it wasn't worth it.
I suggested HGI send the property managers to the Lynchburg VA property to observe and learn what it means to run a hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Booking.com, BookIt.com, Cheap Tickets, Priceline, Despegar.com, Hotels.com, Hilton Hotels, Odigeo and Tingo so you can book your Hilton Garden Inn Columbia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Columbia Hotel Columbia
- Columbia Hilton Garden Inn
- Hilton Columbia