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All 12 Columbia hotels

Hilton Garden Inn Columbia: Traveler Reviews

3.0 of 5
8241 Snowden River Parkway, Columbia, MD 21045
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Ranked #8 of 12 hotels in Columbia
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90 reviews from our community

    Trip type
Traveler rating
    36
    24
    17
    9
    4
Date Rating
Top Contributor
103 reviews 103 reviews
31 hotel reviews
Reviews in 61 cities Reviews in 61 cities
34 helpful votes 34 helpful votes
“No surprises...the same in every city...a good thing!”
4 of 5 stars Reviewed November 14, 2012

Love my Hilton points! HGI is the same in every city...you know what you are getting which is dependable and a good thing. This location is convenient...not too far off of Rt. 95. Complimentary coffee & Tea were off to the side of the check in desk, cookies were waiting on the counter...and also on the check in counter was a small sample of a specialty drink from the bar...I like that! These little touches are appreciated after the long travel & traffic! I Thought the drink sample from the bar was a nice marketing idea for the bar too! The rooms were comfy and clean...mini fridge, coffee pot, and microwave. Flat screen TV in a cupboard...which you could NOT see if sitting at the desk...TV did not pull out and swivel like other locations. One thing I did not like was, I heard talking and the TV from the room next door. Walls were a bit thin. There are a couple restaurants close by but you pretty much have to get in your car to do things. Not much in walking distance. I have stayed here a few times for business travel and it works out fine. I just prefer a hotel in walking distance to more stuff...I am in my car too much and when I get to the hotel I hate to get back in it! Overall, I do recommend.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Best in terms of value that I have ever stayed at ! Two thumbs way up”
5 of 5 stars Reviewed November 12, 2012

Clean rooms and everything is nice and convenient.

Didn't notice it until we the last day but the couches and chairs in the common areas on thee main floor have some rips and tears.
Really the only eyesore in the whole place

Very friendly and professional staff


Great snacks

Food was awesome (the cook, big black guy, is super nice and cooks up some good chow !)

Service was the very best of any hotel that i have ever stayed at
Each and everyone of the ladies and gents who work in the kitchen/bar/dining area deserve a real pat on the back. You never have to ask for a drink or anything, they are always there before you can even have to ask.
All of them are friendly and greet you with a smile.
Wish I got all their names but there was Tracy and a younger black girl
and young red haired German girl. They were all so nice and are the most attentive and hard working staff I have ever had the pleasure of being around.


Maintenance guy is also friendly but i do think it strange to see him delivering meals to the table sometimes (one minute he has a wrench or a mop, the next minute he is brining you a plate of bacon and eggs LOL !)

Next time I am in the area I will be sure and stay here and nowhere else

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Good value”
4 of 5 stars Reviewed November 5, 2012

Room was clean and well appointed.maid service good. Breakfast had large menu and was a good value. Other food opportunities nearby. The location is convenient to all of Columbia. This is good value particularly with their low weekend rates. One suggestion is that they install treads in the tub as it was very slippery.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Top Contributor
58 reviews 58 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
“Where was the apology????”
3 of 5 stars Reviewed September 11, 2012 via mobile

Good hotel except that the fire alarm went off several times one night. Did not look like the staff on duty really knew what to do.... Had her head down on the computer while guests were walking around confused as to what was happening. There could have been someone letting people know that it was a false alarm and apologizing. Had it been a real fire, would there have only been one staff person around??? After we went back to our room the alarm went off a few more times and then the light continued to flash inside our room for quite some time. The next morning the very least there could have been a sign with an apology but nothing was acknowledged. Pretty poor handling of this situation. I shudder to think what if there was a real fire???

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Singusa about Hilton Garden Inn Columbia
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George P, Manager at Hilton Garden Inn Columbia, responded to this review
September 17, 2012
I’m sorry we were not able to provide you with a satisfactory experience during your recent stay and if you were given any impression that our...
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columbia maryland
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“No sleep”
2 of 5 stars Reviewed September 9, 2012 via mobile

I have stayed at this hotel in the past and like going back to it. However this stay was not a good experience. This was a two night stay. Day one the fire alarm went off in the afternoon. The manager on duty wrote a note to the guest and gave us a free breadfeast. Day two the fire alarm went off agan at midnight,
False alarm the desk stated, then again and again and again for a total of four times. The GM told us not to worry, but until the fire department came all of the guest were in the hotel lobby. It was a zoo! Finally got back to sleep around 2 am. When I woke this morn I expected to find a note under my door saying that the hotel is sorry for last night. I did not care about getting a Greene however I did expect an I sorry. This is a nice hotel in a good location but if you can not sleep it is all wasted. This stay was not good and their PR was sub par


  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George P, Manager at Hilton Garden Inn Columbia, responded to this review
September 13, 2012
I’m sorry we were not able to provide you with a satisfactory experience during your recent stay and if you were given any impression that our concern was anything but to correct the problem quickly and to everyone satisfaction. Your satisfaction is very important to us and we appreciate your feedback about the fire alarm situation you and your family encountered. Let me assure you that every effort was made to resolve the situation as quickly as possible, and that our alarm servicing company made every effort to locate their technician, he was unfortunately was not able to be reached until 3:00 AM and arrived at the hotel at 3:45 AM. It is unfortunate at there was a breakdown in their system. Additionally it was me who called the fire department and insisted that they come out when it was evident that no one was going to leave the lobby till they verified what was already known that these were false alarms and there was a problem in the system which needed to be resolved by a trained technician. Rest assured that had there been anything I could have done to correct the problem without violating the city or county ordinances I would have done that immediately. In every other case of false alarms they can be resolved within 30 minutes. We can assure you this was an isolated incident that we do not expect to happen again soon. We hope you will consider staying with us again.
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Additional Information about Hilton Garden Inn Columbia

Also Known As:
Hilton Garden Inn Columbia Hotel Columbia
Hilton Garden Inn Columbia Hotel
Columbia Hilton Garden Inn
Hilton Columbia
Columbia Hilton
Address: 8241 Snowden River Parkway, Columbia, MD 21045
Phone Number:
Region: United States > Maryland > Columbia
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Columbia
Price Range: $$
Hotel Class:3 star (3*)
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