I stayed in the Hotel from Friday to Sunday I noticed that on Sunday morning I had a red bump on my face I didn't think much of it, I traveled back to VA my face was itching on and off again didn't think much of it, Monday morning I get up and the bump was bigger,red, raised up and really itching, then there was another bump on my hand red, raised and itching by that afternoon there was another one on my forearm red, raised and itching. I work at a doctors office and went down to see the doctor, she asked had I changed anything, or ate anything different? no I didn't I explained to her as a breast cancer survivor I'm very carfeul as to what I put on my skin, didn't wash my clothes I was there for the weekend so my clothes were clean, and I ate nothing different... I told her the only thing I did different is go visit my cousin and we stayed in a hotel. She examined the raised, bumpy, red area. She showed me the one on my hand that had smaller bumps within the bigger red, raised area she felt that it was bed bug bites she said there's no treatment she perscribed a cream for the itching and told me to take Benadryl in case anymore areas come up. I'm very miserable I itch all over. I have never experienced anything like this in my 43 years of life. I will be making a complaint further. On a positive note because I'm not one to not give credit where credit is due. The hotel was beautiful, the breakfast was wonderful, the staff was great! One thing I didn't like was the day of check out the cleaning staff knocked on the door before 10:30am asking about checking out mind you check out time is at 12:00. I get that they may want to get off early, and the quicker you clean your rooms the quicker you go home...I don't know but it's very rude to disturb someone an hour in a half before check out as if your being rushed out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 8, 2013
Thank you very much for your feedback. We respond to all feedback and concerns very seriously and treat them all thoroughly, specifically ones that are related to bed bugs. Our hotel has a strong relationship with Steritech, a nationally recognized pest control company, who is on call with us 7 days a week for preventive measures, treatment and inspections. Steritech was at our hotel the very next afternoon and completed a professional inspection of the room and fortunately did not find any evidence of bed bugs. We have forwarded you a copy of that service ticket to your email address we have on file. We are very happy that since we opened, we have not had any confirmed instances of bed bugs. Thank you again for your feedback, this serves as a reminder that the ongoing training programs we have here at the hotel are very important.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.