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“Superb experience!” 5 of 5 stars
Review of SpringHill Suites Columbia

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SpringHill Suites Columbia
3.0 of 5 Hotel   |   7055 Minstrel Way, Columbia, MD 21046   |  
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Ranked #2 of 12 Hotels in Columbia
GreenLeadersSilver level
Philadelphia, Pennsylvania
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
“Superb experience!”
5 of 5 stars Reviewed June 17, 2012

Stayed here one night in mid-June on business. Arrived at around 8 p.m. and was pleased to see ample parking. The lobby is well done and ultra-modern, which seems to be the style for most SpringHill Suites. Check-in took, in all seriousness, 90 seconds. The room was spacious, clean, and very modern as well (the website pictures do not do it justice). The bathroom included a stand-up, glass-door shower and a granite counter top. The actual commode was in another room next to the bathroom; the separation didn't make much of a difference for a solo traveler but could definitely come in handy for families. (Families with small children: there is no bathtub in the room). The room itself was separated into the sleeping/bathroom area and the couch/business/mini-bar area. The bed was comfortable and very clean with an Ipod-compatible radio and mood lighting built into the headboard. The partition separating the two halves of the room was a frosted glass design, again very modern and sleek. There was ample desk space, free in-room wifi (and wired internet) as well as an ergonomic adjustable chair. The couches were comfortable and clean and there were two small dining/rolling tables, very convenient- a great touch. There was a mini-fridge and microwave complete with plastic plates and utensils, something I seldom see anymore. The TV was a good size, flat screen, with HBO and Cinemax. In terms of the rest of the hotel, the fitness room includes two treadmills, an elliptical machine, and a stationary bike. It also has some free weights and yoga mats. Again, nothing groundbreaking but enough to get a good workout in. I didn't try the pool but by the looks of it, it was clean and maintained very well. Breakfast was a standard hotel spread with eggs and sausage patties comprising the "hot" portion. All in all, a terrific stay and a hassle-free, pleasant experience. I expect to be back in the Columbia area quite often and will most definitely stay at this hotel. Job well done, SpringHill suites Columbia!

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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175 reviews from our community

Traveler rating
    108
    45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Dover
Top Contributor
117 reviews 117 reviews
21 hotel reviews
Reviews in 55 cities Reviews in 55 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed May 21, 2012

We had no idea what to expect from this hotel. We have stayed at another Springhill Marriott in Maryland a few years back and thought it was OK. It was easy to find the hotel, parking was more than adequate and at first look the Lobby was very modern stylistically. Check in was a breeze even at 10AM in the morning, and our room was first rate (also ultra modern) with private toilet room and a second private room for the shower and dressing table. There was a sofa and chair in the room as well, large flat screen TV, room darkening shades over a large window, European room locking (a master switch turns everything off when leaving), and of course a small refrig, microwave and coffee pot. All very nice. The daily free breakfast was not quite up to Marriott standards as it opened late, and the the serving area was along one wall causing a long line to form (unlike U shaped areas of the Fairfield Inn by Marriott where the congestion is far less with multiple simultaneous users). But overall, a great hotel and an enjoyable stay.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monroe, New York
Top Contributor
97 reviews 97 reviews
35 hotel reviews
Reviews in 47 cities Reviews in 47 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 19, 2012

I don't usually stay at a Spring Hill Suites when traveling but I thought I would give this location a try. I will continue to use this location for my future business travel to Columbia. The rooms are clean and spacious. Plenty of room to spread out. Each room has a microwave and refrigerator. I happen to be on a special diet so these conveniences worked very well for me. Staff is very nice. Breakfast is average but included in the price so it makes it a nice extra. Ii have stayed in a couple of other locations in Columbia and I think this is definitely the best option.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guilford, CT
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed April 18, 2012

Stayed overnight weekend of 4/14/12, very clean hotel, room was great, two queen beds with a sofabed. also included workstation, frig, microwave, two sinks, seperate tub and tolet, so one of us could use the bathroom, while someone else took a shower. The people at the front desk were friendly and the breakfast was great. Will definately write this hotel down for our next trip down south.

Room Tip: Ask for a double.
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwich, CT
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed March 21, 2012

Stayed here in March for kids soccer tournament. Great hotel for families. The hotel is very comfortable, good size rooms, feels new. The staff were very friendly and tried to help with everything we needed. In the past I also stayed there for business and had a very good experience. Very good value, all that you need for a causal visit to the Columbia area. I highly recommend it.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda, Maryland
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 17, 2012

The hotel is comfortable and their decor is clean, modern looking and in fairly new condition. However, the front desk personnel acted like rookies who are not interested in being at work much less in assisting customers. I stayed at the hotel with a group of individuals for a conference.

One guest was told, after their stay, that their credit card was charged for at a full rate instead of a room block rate even though the hotel personnel quoted and confirmed a room block rate over the phone at the time the room reservation was made. The hotel refused to correct the charges.

Another guest in the group had difficulty with the front desk because the person who recorded their reservation did not spell their last name correctly. Instead of trying to assist the person in finding the room reservation (ie checking the credit card number with the card present, looking at first names of the day's arrivals...etc.) they demanded that the customer pay at a full rate instead of the block rate. The customer was great making suggestions on how to resolve the situation while being met with an insistence, at every turn by the front desk person, that the customer pay full rate. The situation was almost comical to watch if it was not so frustrating. It seemed as though the customer had more training on customer service than the front desk personnel.

If you need to make a reservation at this hotel, make sure to have them send you an e-mail or written document stating your stay itinerary, rate and reservation number. Be sure to bring it with you and continue to call them until they send you one. Do not let them make reservation promises over the phone without written confirmation. You may be surprised by changes in room charges upon your arrival.

  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoryCartwright, General Manager at SpringHill Suites Columbia, responded to this review, March 20, 2012
Thank you for your feedback regarding your recent stay. We have researched some of your comments and would certainly entertain the opportunity to discuss them with you further. I have tried to contact you via your email address but your email has been returned. The group that you were part of was actually part of 2 separate contracted room blocks with different rates dependent upon when the reservations were booked. These rates were confirmed with your group leader. We appreciate all feedback as we strive to learn and excel in customer service.
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NC
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 20, 2012

Contemporary hotel. Love the huge shower. Never understood why hotels have tubs. Very clean and quiet. Friendly staff.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Columbia

Address: 7055 Minstrel Way, Columbia, MD 21046
Location: United States > Maryland > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Columbia
#1 Business Hotel in Columbia
#1 Best Value Hotel in Columbia
#2 Family Hotel in Columbia
#4 Romantic Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Columbia 3*
Number of rooms: 117
Official Description (provided by the hotel):
SpringHill Suites Columbia is located south of Baltimore, north of Washington DC and 15 miles from Baltimore Washington International Airport (BWI). Our spacious, stylish suites include luxurious bedding, microwave, mini-fridge, large desk, complimentary high speed Internet, and flat screen TV. Additional amenities include free parking, complimentary hot breakfast, fitness center and indoor pool. Enjoy quick access to Camden Yards, M&T Bank Stadium, Maryland Zoo, Maryland Science Center, Baltimore National Aquarium, Fort Meade and Washington DC. ... more   less 
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Also Known As:
Springhill Suites Columbia Hotel Columbia

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