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“Great staff, terrific location” 4 of 5 stars
Review of SpringHill Suites Columbia

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SpringHill Suites Columbia
3.0 of 5 Hotel   |   7055 Minstrel Way, Columbia, MD 21046   |  
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Ranked #2 of 12 Hotels in Columbia
GreenLeadersSilver level
USA
Top Contributor
95 reviews 95 reviews
3 hotel reviews
Reviews in 25 cities Reviews in 25 cities
76 helpful votes 76 helpful votes
“Great staff, terrific location”
4 of 5 stars Reviewed November 12, 2011

I readily return to this standard mid-range Marriott property, with its personable staff who remember guests and offer a warm welcome (they are exceptional even for Marriott, which has a strong track record for quality staff, in my experience).
It may be a stretch to call these suites; the floor plan is a studio: good-sized room with a fine walk-in shower and vanity/sink; commode with sink in a separate room; well-designed desk and sitting area with flat-screen TV and free Internet; and a nook with microwave, one-cup coffee-maker, and small fridge. By comparison, Homewood Suites and Residence Inns have separate bedroom/living room and full kitchens, but a lesser bathroom lay-out.
Those chains offer more extensive breakfast, and dinner a few nights a week; Springhill Suites' breakfast is adequate, if unexceptional, served in a space that can get crowded. On the other hand, fresh-baked cookes are on offer most evenings. The place is always immaculate, parking is generous, and there's a pool and small exercise room.
One major plus is location - on a quiet side street, it's moments from Rt 32, I-95, Rt 29, and the Baltimore-Washington Pkwy (Rt 295). Numerous restaurants are within a mile, and several shopping centers and movie complexes, including Columbia Mall, are an easy drive. A special attraction: the Daedalus Books warehouse and discount sales room is a 5-minute walk from the front door.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoryCartwright, General Manager at SpringHill Suites Columbia, responded to this review, November 18, 2011
I appreciate you feedback regarding your frequent stays at our hotel. We are consistently looking for opportunities to improve our service and accommodations. With service and cleanliness always at the top of our priorities it is nice to hear that our efforts are paying off. Your comments are used as a guide to future improvements of our facility and our team. The SpringHill Suites brand of hotels are pretty consistent in accommodations and rarely offer multiple room suites that are offered in extended stay type hotels like those you mentioned. We look forward to your continued patronage.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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172 reviews from our community

Traveler rating
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    13
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Baldwinsville, NY
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 11, 2011

Very nice, clean large rooms. Stayed here for 3 nights to attend a family funeral and was very impressed with the staff and the hotel in general. The decor is very modern and pretty. Liked the fact that the room had the split bathroom, so I could shower and yet my brother could still use the bathroom. Will stay here again when visiting relatives.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoryCartwright, General Manager at SpringHill Suites Columbia, responded to this review, November 18, 2011
Thank you for your feedback regarding your stay. We appreciate the positive reinforcement and will share your comments with our team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 31, 2011

We loved the layout of the room (sleeping area & sitting area partially divided by desk & frosted glass sliders), and especially loved the 2-room bathroom (one room with shower, sink, and exceptionally good mirror & lighting; the other has toilet & sink). It was great to have 2 sinks & separate shower/toilet space when travelling as a family! Nice to have a fridge & microwave, and plenty of space to spread out.

The staff was helpful and friendly, and the entire hotel was very clean and modern. The only downsides were breakfast (which included nearly uncooked eggs) and the computers available are verrrrrrryyyy slow (nearly useless). Also, I've noticed all Marriotts I've visited in the last year or so employ a filter on their guest computers which makes accessing certain websites (like Yahoo) very challenging and slow.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 17, 2011

My husband needed to book a years worth of stays at this hotel at a specific rate which required him to call rather than book online. After repeatedly calling and being transferred to voicemails of the assistant GM and the sales manager but NEVER receiving a call back (even though he specified it was for over 100 nights), he finally made reservations at another Marriott property. Since this is a newer hotel, we expected them to be at least courteous enough to call back if they couldn't help but we never expected to be completely ignored. As a platinum member of Marriott and about to spend serious dollars, we are horribly disappointed and will not be returning to this hotel.

Stayed August 2011, traveled on business
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State College, Pennsylvania
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 11, 2011

Stayed two nights at this SpringHill Suites last weekend, and we will definitely go back. The accessible king room is perfect for a wheelchair user with lots of space to move around. The table/desk is perpendicular to the wall, a smart design which allows two people to use it at once. Good roll-in shower. Nice breakfast included. Friendly staff. No complaints at all.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 31, 2011

SpringHill Suites have always offered great value for families -- a room with two large beds plus a sleep sofa, and then free breakfast the next day. The one we stayed in in Orlando three years ago was top notch. But the new room layout is impractical for families with small children or anyone who needs a halfway private bathroom.

As other reviewers have noted, the decor is IKEA-esque -- neither here nor there for me. But the non-latching sliding doors for the half bath and shower rooms are absurd. I don't understand why any designer in their right mind would put a translucent glass door on a shower room. And -- trying to be delicate here -- sounds of any volume do not stay in rooms that are accessed by these sliding doors. If anything, they are magnified.

After a road trip through Kentucky last year, this was our second time staying in a SpringHill Suites room with this design. While I can't say I'd absolutely never stay in one again in my life, I'm sure I'll pick a hotel without these features if I have a choice. When our kids were younger, I'd have been worried about fingers getting caught in the sliding doors, and siblings opening the doors on each other, unintentionally or otherwise. Now that we travel with fewer and older people, as another reviewer noted earlier, I don't see the point of having a TV way off to one side if nobody is staying in the sleep sofa part of the room.

Breakfast choices were plentiful and the food was good, but there wasn't enough seating, especially seating with tables. Typically, most hotels with free breakfasts don't have enough space for people selecting items from the buffet, so I can't ding SpringHill Suites too much on this. I just wish it were easier.

Room Tip: When considering a room in a SpringHill Suites, check on the floorplan.
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellenwood, GA
Top Contributor
52 reviews 52 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 14, 2011

We stayed at the Springhill Suites in Columbia, MD. The hotel is one of the newer properties. The rooms were spacious and the hotel was very beautiful. The buffet breakfast was more than enough. Parking is free. The staff was very friendly.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Columbia

Address: 7055 Minstrel Way, Columbia, MD 21046
Location: United States > Maryland > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Columbia
#1 Best Value Hotel in Columbia
#1 Green Hotel in Columbia
#2 Family Hotel in Columbia
#4 Romantic Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Columbia 3*
Number of rooms: 117
Official Description (provided by the hotel):
SpringHill Suites Columbia is located south of Baltimore, north of Washington DC and 15 miles from Baltimore Washington International Airport (BWI). Our spacious, stylish suites include luxurious bedding, microwave, mini-fridge, large desk, complimentary high speed Internet, and flat screen TV. Additional amenities include free parking, complimentary hot breakfast, fitness center and indoor pool. Enjoy quick access to Camden Yards, M&T Bank Stadium, Maryland Zoo, Maryland Science Center, Baltimore National Aquarium, Fort Meade and Washington DC. ... more   less 
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Also Known As:
Springhill Suites Columbia Hotel Columbia

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