From check in to check out I had problems at this hotel. I would suggest that if you are traveling to College Park on business you stay somewhere else.
I reserved two double beds nonsmoking with the hotel's representative on the phone. When I arrived I was told I had been "Upgraded" to a king room. Pathetically it was a king smoking and I am allergic to smoke. I went back down to the front desk to ask to be moved only to be told there was nothing that could be done. They didn't even offer to spray air freshener or give me an apology for the inconvenience. The service given by the management was atrocious, each day there was a different manager on duty during the night. People who had been a manager the day before were suddenly not the manager now. When I asked about it, they told me the position rotates. I guess the hotel cares so little about customer service that they can't even be bothered to have a dedicated manager for the night time. I asked the PM "manager on duty" to have the real manager contact me. Of course they did not, I suggest that if you do have the misfortune to stay here that you just demand the 100% satisfaction guarantee they have I did. Basically if you aren't 100% satisfied they don't expect you to pay for your stay at all. Wait till the last day then demand it for the full stay, they HAVE to give it to you. At least then it might be worth staying here.
- Official Description (provided by the hotel):
- Welcome to all new Hampton Inn - College Park, Maryland. ... more less
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- Also Known As:
- Hampton Inn - College Park Hotel College Park
- College Park Hampton Inn