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“Stay somewhere else” 1 of 5 stars
Review of Hampton Inn - College Park

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Hampton Inn - College Park
2.5 of 5 Hotel   |   9670 Baltimore Avenue, College Park, MD 20740   |  
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Ranked #2 of 11 Hotels in College Park
Certificate of Excellence 2014
PA
1 review
6 helpful votes 6 helpful votes
“Stay somewhere else”
1 of 5 stars Reviewed August 16, 2007

From check in to check out I had problems at this hotel. I would suggest that if you are traveling to College Park on business you stay somewhere else.
I reserved two double beds nonsmoking with the hotel's representative on the phone. When I arrived I was told I had been "Upgraded" to a king room. Pathetically it was a king smoking and I am allergic to smoke. I went back down to the front desk to ask to be moved only to be told there was nothing that could be done. They didn't even offer to spray air freshener or give me an apology for the inconvenience. The service given by the management was atrocious, each day there was a different manager on duty during the night. People who had been a manager the day before were suddenly not the manager now. When I asked about it, they told me the position rotates. I guess the hotel cares so little about customer service that they can't even be bothered to have a dedicated manager for the night time. I asked the PM "manager on duty" to have the real manager contact me. Of course they did not, I suggest that if you do have the misfortune to stay here that you just demand the 100% satisfaction guarantee they have I did. Basically if you aren't 100% satisfied they don't expect you to pay for your stay at all. Wait till the last day then demand it for the full stay, they HAVE to give it to you. At least then it might be worth staying here.

  • Liked — Nothing
  • Disliked — Hated the hotel
  • Stayed May 2007, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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238 reviews from our community

Traveler rating
    89
    78
    40
    20
    11
See reviews for
106
25
14
74
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
1818 H Street NW
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 27, 2007

Under no circumstances would I ever want to deal with the Hampton Inn in College Park again. It has been two days since I requested a returned call a sales representative. It is unacceptable that I have not received it. This is kind of behavior is absolutely unacceptable to me.

Stayed July 2007
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tennessee
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 30, 2007

I hate to write this review because it will make it harder to get a room here. This place is a palace compared to all of its competition. It is minutes from the Greenbelt or College Park Metro. Park at the College Park metro garage so you don't have to park at the huge Disneyland parking area at Greenbelt.

This is DC, of course there is crime, get a life! There are restaurants, a Starbucks and grocery store within walking distance. The rooms are beautiful and perfect for Business travelers.

Check out my other reviews, most of them trash the hotels. This place is great. The only issue is that it is hard to get a room unless you book ahead of time.

  • Liked — Everything
  • Disliked — It is hard to pull in the parking lot if you are going north on route 1.
  • Stayed April 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vermont
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 23, 2007

We had a wonderful experience at this hotel! We walked-in because we were staying at a sub-standard hotel down the road and wished to move. Travis graciously held us a room for the next night for the remainder of our stay. We called first thing the next morning and Nicole helped us check in early, because the "other" hotel did not have hot water. She left a note for the day shift, so Morgan would know what we needed when we arrived. At every point, every one was so helpful and friendly, and personable. Rooms were clean, well appointed, spacious, and comfortable. Indoor pool, guest laundry and a hot breakfast completed the package. We were trying to stay one extra night and all three guest service agents were helping us to find that last cancellation so we did not need to move . I work at a resort in Vermont, and I know that I would be honored to have these staff members on my team. Travis, Nicole and Morgan have definately redefined the term "service"! Many thanks to my "vacation-savers"! Robin, VT

Stayed April 2007
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Top Contributor
53 reviews 53 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed January 21, 2007

Stayed two nights here this week and will not stay here again.
Exterior of the hotel, lobby and rooms are standard fare for a Hampton. Hotel staff in the evenings and morning is not friendly..while checking in, desk clerk never got off their cell phone to check me in, and in the mornings the desk staff was very short with answers to any question about the area. One morning while there, it seemed to take most of the hotel staff to light the fireplace in the lobby while people were trying to eat breakfast in the same area.
I had a 6th floor room and it takes a very long time for the water to get hot in the shower...more than 5 min with the water running at full bore..and once hot, the water gets cold then hot then cold over and over. It goes from ice water to boiling water while trying to shower.
There is a lot of street noise ( sirens ) and while I am not a light sleeper, I was not able to sleep more than a couple of hours at a time because of this.
There is a IHOP next door and a very good Italian restaurant across the street in a shopping center.
Parking isn't good at this hotel and one night of my visit I had to park in the rear of the property, close to the IHOP...glad it was a rental car.

  • Stayed January 2007, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 6, 2007

The hotel room, lobby and breakfast area were fine, security right outside the hotel in the parking area terrible!, stayed for 2 nights, the room was not cleaned after the first night , the day after of our arrival a police officer approached to inform me that my car and two other cars were broken into while parked outside the hotel?? Hotel did not assume any responsibility whatsoever. There was a small warning sign outside in the parking area about theft but where are you supose to park if no parking spaces are available???, they did help with a vacum to clear all the shattered glass inside the car though. Think twice before checking in if parking your car outside. I had to spend $150 to replace my side window and loose about 4 hrs in the process in a local shop.

Stayed December 2006
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Top Contributor
79 reviews 79 reviews
51 hotel reviews
Reviews in 45 cities Reviews in 45 cities
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed January 4, 2007

Room/lobby/facilities at this hotel were fine and in keeping with the quality one experiences at most Hampton Inns. The staff, however, was a little sub-par. Lobby receptionists often sat in a small office behind the front desk, which meant I often had to wait at the front desk, drumming my fingers and clearing my throat, before they realized that I was there. Trash cans in the main lobby frequently overflowed during breakfast times. The maids were sporadic about leaving refills of shampoo, coffee, etc., in my room, and I had to go to the front desk and ask for same.

The street noise was considerable at this location, as there was a lot of construction going on, and much of it was at night. I probably wouldn't stay at this facility again.

  • Liked — location
  • Disliked — staff
  • Stayed December 2006, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn - College Park

Address: 9670 Baltimore Avenue, College Park, MD 20740
Phone Number:
Location: United States > Maryland > College Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in College Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn - College Park 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to all new Hampton Inn - College Park, Maryland. ... more   less 
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Also Known As:
Hampton Inn - College Park Hotel College Park
College Park Hampton Inn

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