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“Good experience” 5 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   9020 Baltimore Ave., College Park, MD 20740   |  
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Ranked #4 of 11 Hotels in College Park
Chicago, Illinois
1 review
“Good experience”
5 of 5 stars Reviewed March 21, 2014

I recently stayed at the comfort inn and suites in college park and it was one of the best hotels I stayed in. The front staff was very professional and polite.Really enjoyed the variety of breakfast options they have to offer.I would also like to thank the driver Mr.Issy for letting know of good options to eat out with my family and taking me and my family to the metro and always was friendly and so helpful .I would definitely recommended this hotel to any family member or friend . Nicole Thomas

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Assistant General Manager at Comfort Inn & Suites, responded to this review, March 22, 2014
Dear Nicole Thomas,

Thank your for taking the time out for a survey regarding your stay with us. We are very pleased that you enjoyed your stay and even more pleased Issy was a great asset while you were here as well! We will definitely give him your regards. Please let us know when your back in the D.C./College Park area so we can serve you.


At Your Service,


Darrius L. West

Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Baltimore, Maryland
2 reviews
3 of 5 stars Reviewed February 23, 2014

This being my first business experience at the comfort Inn Suites, I enjoyed it. The location was quaint, quiet and the customer service was very helpful and quick. I am personally thanking Ms. Stephanie for her patience, assistance with service and direction while I attended a meeting from the time I arrived approx. 9:00am until departure 4:00pm on 2/19/2014. She was very pleasant and made me feel at home. Lynette T.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, March 12, 2014
Thank you for responding to Trip Advisor. We appreciate your wonderful comments and we are thrilled you enjoyed your stay with us. Please let us know when you are visiting the DC area again and we will make sure you get the best service!


Thank You,

Darrius West
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed January 22, 2014

Our suite had 1 1/2 bathrooms, a microwave and a refrigerator with a pull out in a separate room. This was a superior feature which helped us overcome some of the negatives. The staff was very friendly and accomodating. Housekeeping did not come so we did not have enough towels, wastebaskets were full and we were out of shampoo, soap, etc. I had to wait at the front desk while the men in front of me were complaining. The gentleman at the desk was very nice and brought towels up to the room and even gave me a little laundry detergent so I could run a load of dirty clothes. The laundry room was located across from our room which was very convienient! The hotel is need great need of renovation as the room smelled musty, the vents were stained with dirt and the HVAC system was also stained with dirt. The bedspreads smelled. The breakfast was adequate with a waffle maker, eggs, sausage, yogurt, hardboiled eggs, fresh fruit. Hand sanitizer was also present which was a welcomed feature. Unfortunately, the person who was tending to the breakfast had a cold and it was unappetizing as she sniffled while handling the food. I also had to wait nearly 25 minutes for sausage and the eggs had a strange after taste. The hardboiled eggs were peeled which isn't very sanitary. I think it is deceptive to advertise a room price and then have an add on such as a safe fee. There have been complaints about this in these reviews but the hotel continues to bill in this way. I have to wonder if corporate is sincerely interested in customer relations if they do not respond to these complaints. It is a minor issue which makes me wonder even more. If this property had a renovation, it would make it a much more desirable place to stay.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, January 23, 2014
Dear Guests,


Thank you for staying at our hotel. I am so pleased that you received above and beyond guest service from us. Thats what we strive to do day in and out. Also, thank you for voicing your concerns. We have been working with our management company/owners to enhance our guests experience and features. Many changes and renovations are soon to come.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesboro, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 15, 2014

This was the best suite layout we have ever stayed in. However, the tub bottom in the shower was cracked badly. Some of the bottom cracks were covered by a mat, but one was open so that water can freely go under the tub. The mattresses are also very soft, so you tend to lean in toward the center, and your back and body doesn't feel too well in the morning. The pillows are small squares (didn't bother me, but did the other 3 in my party). When we checked in, we weren't told anything about breakfast in the morning (usually are at other hotels). We requested late checkout, but the staff forgot to note it, so we got locked out of our room and had to go back to the front desk.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, January 18, 2014
Thank you for taking the time to go on Trip Advisor. We are glad you enjoyed your stay and we will definitely work on improving those items you were displeased with. Thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Park, Maryland
1 review
4 of 5 stars Reviewed December 29, 2013

we spent four (4) nights at your hotel recently, the suite met our expectations, with one (1) exception: the carpets are filthy, and are in great need of cleaning. All room carpets should be placed on a shampooing cycle.
You clerks were very professional.

Charles M Hunt

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, December 31, 2013
Thank you for staying with us! Your feedback is very important to us and we are definitely in the process of getting a carpet cleaning routine.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Charleston, South Carolina
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 10, 2013

I spent 4 nights at the Comfort Inn in College Park, MD over the Thanksgiving day holiday. I must say, that it was a most pleasant experience. The room was clean and spacious. The bed was very comfortable. The staff was excellent. I definitely recommend this hotel.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, December 11, 2013
Thank you for taking the time to write a review. We enjoyed you staying with us and are pleased your had a great stay. Thank you and we look forward to seeing you soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 9, 2013

Stayed here for one night (October 2013) during a weekend trip to Baltimore/Greenbelt. I booked via choicehotels.com and requested a quiet room with a king-sized bed. Our room was on the main floor - right next to the breakfast area. When I requested another room, the clerk's facial expression was of surprise - as it was an unreasonable request. We were moved to a room with a queen-sized bed, but without any rate adjustment. When I returned home I noticed 2 questionable charges on my Visa card - both dated the same night of my stay (a charge for a Washington DC restaurant and an online purchase). That day I had only used my credit card at the Comfort Inn so it was obvious that someone from the hotel used it. My bank removed the charges and advised they would investigate but I haven't heard anything further. I made a complaint via the choicehotels.com survey but did not receive any response. After reading Lisa S.'s review, there definitely is a serious problem with the staff of this Comfort Inn. PLEASE AVOID.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, December 11, 2013
We are truly sorry for the inconvenience and the stress you are going through. Please give us management a call at the hotel so we can help resolve. 301.441.8110
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Comfort Inn & Suites

Address: 9020 Baltimore Ave., College Park, MD 20740
Phone Number:
Location: United States > Maryland > College Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in College Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 125
Official Description (provided by the hotel):
The Comfort Inn & Suites(R) Near Univ. of Maryland hotel is less than one mile from the University of Maryland in College Park. Other nearby attractions include NASA's Goddard Space Flight Center, Georgetown University, Lake Artemesia Natural Area park, Laurel Park horse racetrack, and Riversdale historic house and museum. Washington D.C. is only 10 miles away and downtown Baltimore and Annapolis are also easily accessible. While in College Park, attend a University of Maryland Terrapins football game at Byrd Stadium or a University of Maryland Terrapins basketball game at Comcast Center. The hotel is conveniently close to the United States Department of Agriculture (USDA), National Archives at College Park and University of Maryland and WMATA's College Park-U of MD. Your stay includes free hot and cold breakfast, free parking, free weekday newspaper and access to the hotel's fitness center and seasonal outdoor pool. Business travelers can also take advantage of free wireless Internet in all rooms and the business center and the use of on-site meeting room space accommodating up to 75 people. The Comfort Inn & Suites Near Univ. of Maryland hotel is the ideal accommodation option when visiting the College Park and Washington, D.C. areas. ... more   less 
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Also Known As:
Comfort Inn And Suites
Comfort Hotel College Park
Comfort Inn College Park
College Park Comfort Inn

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