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“Use credit card with caution” 1 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   9020 Baltimore Ave., College Park, MD 20740   |  
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Ranked #4 of 11 hotels in College Park
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Use credit card with caution”
1 of 5 stars Reviewed December 9, 2013

Stayed here for one night (October 2013) during a weekend trip to Baltimore/Greenbelt. I booked via choicehotels.com and requested a quiet room with a king-sized bed. Our room was on the main floor - right next to the breakfast area. When I requested another room, the clerk's facial expression was of surprise - as it was an unreasonable request. We were moved to a room with a queen-sized bed, but without any rate adjustment. When I returned home I noticed 2 questionable charges on my Visa card - both dated the same night of my stay (a charge for a Washington DC restaurant and an online purchase). That day I had only used my credit card at the Comfort Inn so it was obvious that someone from the hotel used it. My bank removed the charges and advised they would investigate but I haven't heard anything further. I made a complaint via the choicehotels.com survey but did not receive any response. After reading Lisa S.'s review, there definitely is a serious problem with the staff of this Comfort Inn. PLEASE AVOID.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, December 11, 2013
We are truly sorry for the inconvenience and the stress you are going through. Please give us management a call at the hotel so we can help resolve. 301.441.8110
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138 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Rochester, New York
1 review
3 of 5 stars Reviewed December 4, 2013

After a long day in DC we were looking forward to take a shower and getting in bed. however our room wasn't done. I contacted the front desk and the staff said she didn't know why I was going to find out, I had to call again and the answer was that the maneger wasn't responding the call. She said she will send towels and coffee to the room. Not even an apology was given for the lack of service on this day.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, December 6, 2013
Dear Guests,

We apo9logize for the lack of service and compassion you faced. I want to take the time and apologize on behalf of our hotel staff and please contact the hotel when you are coming back in the area, we would definitely like to change your impression of our service. Thank you.
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West Haven, Connecticut
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 2, 2013

My husband stayed at the college park comfort inn and got our credit card number stolen . Our card was used for various businesses around the hotel area
the front desk did not want to know anything but being it was a brand new credit card they were the only ones that had my number. Anyway would I return never I would rather sleep under my car in the dead of winter before staying at that hotel again.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Manager at Comfort Inn & Suites, responded to this review, December 6, 2013
Dear Guests,

We truly apologize for the stress and financial issue that you had happen. We are doing our part and investigating thoroughly on our end here. Management will be in contact with you and if you have any updates please let us know as well.
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Chennai
Top Contributor
64 reviews 64 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 14, 2013

A good, value for money hotel. Property looks old, but rooms look well maintained.
Right on College Park area - provides excellent connectivity to the Capital Beltway.
Staff and service is good - no complaints.
Not the standard Comfort Inn type of Breakfast - but waffles are included. Limited seating.
Had a lot of Chinese guests at this place on most days, making breakfast in-accessible.
Just one PC with a Printer as you enter the hotel - no business center.
Pool is open type, so its not open when the weather is not warm / hot.
Fitness center is available with a few treadmills - but preferred the walks in the neighborhood.
Overall a value for money place - I might return if on a frugal budget : ))

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, November 15, 2013
Thank you for choosing the Comfort Inn- College Park. We are glad you enjoyed your stay and hope to see you in the near future.
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Pennsylvania
Top Contributor
141 reviews 141 reviews
28 hotel reviews
Reviews in 41 cities Reviews in 41 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed November 3, 2013

No problems here. A large number of organizational and group bookings. Family reunions, etc. speaks to the fact that it's a good choice.
Nice professional staff looking to be helpful.
You'll have no problems here. Previous poor reviews genuinely seem out of character or far fetched. I have stayed here multiple times. Always a good bet.

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, November 6, 2013
Thank you for your very kind words. We are thrilled you enjoy our property time and time again. We hope to see you soon in your travels. Thank you!
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COLLEGE STATION TEXAS
Top Contributor
57 reviews 57 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 14, 2013

Even though this Hotel is on a busy Street and just down from the University it was real quite and peaceful. Not a bad Hotel if you have business at the University. Breakfast was the normal Comfort Inn offering but they do have two waffle irons so no waiting. Real Friendly staff.. Not as close to Capitol Hill as thought. Would not work to good if you were staying a week and wanted to see the sights in Washington. About a 30 minute drive to monuments.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, October 16, 2013
Thank you for staying with us, and taking the time out to fill a survey out. Glad you enjoyed your stay. Hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 22, 2013

We used the hotel as a base to travel in Washington DC. it's pretty basic but satisfied, has laundry and include breakfast for a reasonable price. it has an outdoor pool. the stuff are very friendly. its on a main road a

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, September 26, 2013
Thank you for taking the time to fill our survey out.! We are glad you enjoyed our amenities and guests services. Please let us know when you are back in town..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 9020 Baltimore Ave., College Park, MD 20740
Phone Number:
Location: United States > Maryland > College Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 hotels in College Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel College Park
Comfort Inn College Park
College Park Comfort Inn

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