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“Very Helpful!” 5 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   9020 Baltimore Ave., College Park, MD 20740   |  
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Ranked #3 of 11 Hotels in College Park
College Park, Maryland
1 review
“Very Helpful!”
5 of 5 stars Reviewed August 6, 2013

The Comfort inn & suites has a very helpful and friendly staff! I had to move all of my college dorm items, from bead spreads, to mini fridges to food items, into the hotel room for one night and out to the dorms the next day! The front desk got my room ready early so that I had a place to store all of my luggage when I arrived before I had to make practice with a very good attitude! The next morning the complimentary breakfast was very good and we got even more help from the staff! They helped us carry all of our items into their van and gave us transportation to the dorms where they helped us unload everything too, free of charge! Staff member Darius was very very insistent on carrying everything for us and was very very helpful and nice! The Hotel made our complicated schedule seem a lot less stressful and really made the trip feel easy!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, General Manager at Comfort Inn & Suites, responded to this review, August 7, 2013
Allie C,

Thank you for your wonderful comments! We are glad you received above and beyond service. Hope to see you soon since you are a Terrapin now! Congrats.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
    42
    37
    33
    17
    19
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Colorado Springs, Colorado
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2013

The staff working here were all very friendly and nice. The front desk was really helpful and gave me some suggestions on places to visit while there. The lady at the breakfast was really busy and managed to keep up with everything she was really friendly and helpful. The lady cleaning my room was extra nice she even went down stairs to get me some ice. I would highly recommend staying here everyone was so great and made me feel at home.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, August 1, 2013
Thank you for you wonderful comments! We are proud that you receive above and beyond service. Please let us know when you are coming back to stay with us.


Darrius West
Assistant GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sellersville
1 review
2 of 5 stars Reviewed July 19, 2013

Check in went smooth, Room Key worked, room was nice and clean, but half the TV channels didn't work. When I tried to get on the internet the connection was so poor that everything "timed out" because of the poor connection. Then in the morning the breakfast area was out of supplies... cups, plastic ware, Sausage, Syrup for the waffles. The staff person that was filling things didn't understand the language I was speaking so the individual didn't know what we needed. I helped myself for the plastic ware in the cabinets below once I discovered that's where they were. For a facility of that size, they were very understaffed to handle the number of people staying with them. Would I stay there again... maybe, since they are located in an ideal location for us to visit our daughter at the nearby university. But I'll probably try other places first.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, July 20, 2013
Dear Traveler,

Thank you for your concerns and taking the time to feel out our survey. I apologize for the service level you experienced. We have made some changes to our staffing and have did some retraining on current staff as well. Hope to see you in the near future and we can make a better impression.
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New York City, New York
1 review
5 of 5 stars Reviewed July 17, 2013

We stayed at the Comfort Inn over 4th of July weekend. As a family of 4 with 2 young children we chose this location because we felt it would provide a good value for a great price compared to hotels that are actually located within DC. We only booked for 1 night initially because we weren't sure we would like it. When we arrived, we were VERY happy with our choice and after staying the first night, we added the 2nd night.

The hotel is very clean and the staff is friendly and courteous. I must make special mention of the staff member who helped us at the front desk; Jason was very helpful and kind. He truly made us feel welcomed and was able to answer all questions that we had.

Some of the highlights of the hotel are:

1. The location: the drive into the heart of DC is just 20 minutes and the drive to Six Flags America is only about 10 min away.

2. There are a number of places to shop and get food closeby.

3. Parking is free and never scarce.

4. There is a very nice breakfast with hot and cold options. Items offered are DIY belgian waffles, scrambled eggs, sausage (only pork available), Quaker oatmeal, bagels, pastries, cereal, yogurt, fresh fruit, Dole fruit cups, coffee, tea, etc. We were impressed with the variety. There was something for everyone.

Long story short, I think this will definitely be our home away from home whenever we visit the Washington DC area. My eldest daughter lives in DC, but she's in a tiny apartment on Capitol Hill. She enjoyed coming to visit us and also thought it was a great value.

Room Tip: I'm not sure. Just ask front desk. If Jason is there he will definitely help you to choose a goo...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, July 20, 2013
On behalf of the entire staff, I would like to take a moment to thank you for staying with us here at the Comfort Inn & Suites near the University. As we pride ourselves on delivering superior guest service, it is our sincere hope that our facilities and services meet with your every expectation.

As a valued guest of the Comfort Inn & Suites near the University in the next few weeks you may receive a Guest Satisfaction Survey from the Choice Hotels corporate office. While the survey will only take a few moments to complete your comments are priceless to us, as we strive to exceed our guests’ needs and provide an outstanding experience each and every time you visit with us.

The survey will ask you to rate many aspects of your stay. We strive for excellence in every area, however, if there is any aspect of your visit that does not meet with your expectations please contact me via email or 301.441.8110 ext 3144. It is our goal to ensure that every guest leaves our hotel happy and satisfied. It is critical feedback from travelers like you that continues to enable the management team at the Comfort Inn & Suites near the University to fulfill our pledge for continuous service improvement.

If your travel plans have you returning to College Park or the surrounding area in the future, we hope you will once again select the Comfort Inn & Suites near the University.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
1 review
5 of 5 stars Reviewed July 5, 2013

Our stay (8 days) was wonderful. Maintenance, Maid Service, and Front Desk were very friendly! Breakfast was great. They had an employee on staff just to take care the breakfast room. Did not use the shuttle, but it would have been very handy if needed.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, July 20, 2013
On behalf of the entire staff, I would like to take a moment to thank you for staying with us here at the Comfort Inn & Suites near the University. As we pride ourselves on delivering superior guest service, it is our sincere hope that our facilities and services meet with your every expectation.

As a valued guest of the Comfort Inn & Suites near the University in the next few weeks you may receive a Guest Satisfaction Survey from the Choice Hotels corporate office. While the survey will only take a few moments to complete your comments are priceless to us, as we strive to exceed our guests’ needs and provide an outstanding experience each and every time you visit with us.

The survey will ask you to rate many aspects of your stay. We strive for excellence in every area, however, if there is any aspect of your visit that does not meet with your expectations please contact me via email or 301.441.8110 ext 3144. It is our goal to ensure that every guest leaves our hotel happy and satisfied. It is critical feedback from travelers like you that continues to enable the management team at the Comfort Inn & Suites near the University to fulfill our pledge for continuous service improvement.

If your travel plans have you returning to College Park or the surrounding area in the future, we hope you will once again select the Comfort Inn & Suites near the University.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, FL
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 3, 2013

We stayed here for 3 nights on a trip to DC. All of the staff members were very friendly and helpful. There was a home-like atmosphere, as many seem to stay there for extended periods of time due to research at the university, etc. Very good breakfast. We got a shuttle ride to the College Park metro station each morning, and never waited more than 20 minutes. The location is great for families. There are many nice playgrounds and walking trails nearby, including ones right behind the hotel. Try to get a room on an upper floor on the back side of the building. We overlooked a nice stream and bike path, and saw deer grazing by the stream in the evening. The room was nothing amazing, but it was clean and they provided a roll away bed for my toddler at no extra charge.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, July 5, 2013
Thank you for staying with us. We pride ourselves on guest service and convenience for our guest. It was a pleasure serving you. Hope to see you and your family soon in the near future.


At Your Service,


Darrius West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 3, 2013 via mobile

Staff was great, friendly, helpful. Pool was nice. Rooms were large. Shuttle was on demand and very convenient to get to metro station. We stayed for 8 days and we have no complaints at all. Everything was exactly what I expect from comfort inns and choice hotels.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CICOLLEGEPARK, Front Office Manager at Comfort Inn & Suites, responded to this review, July 5, 2013
Thank you for staying with us. We pride ourselves on guest service and convenience for our guest. It was a pleasure serving you. Hope to see you and your family soon in the near future.


At Your Service,


Darrius West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 9020 Baltimore Ave., College Park, MD 20740
Phone Number:
Location: United States > Maryland > College Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in College Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 125
Reservation Options:
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Also Known As:
Comfort Hotel College Park
Comfort Inn And Suites
Comfort Inn College Park
College Park Comfort Inn

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