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All 4 Clinton hotels

Colony South: Traveler Reviews

3.0 of 5
7401 Surratts Road, Clinton, MD 20735
Hotel amenities
Colony South
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Ranked #3 of 4 hotels in Clinton
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97 reviews from our community

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Fresh Meadows, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Won't be coming back”
2 of 5 stars Reviewed January 22, 2013 via mobile

I booked through travelocity for a weekend in DC. the metro station is about 6 miles from the hotel. Luckily, colony south offers shuttle service to and from the station. colony feels like it's in the middle of nowhere, so don't expect to do any sight seeing. The hotel itself is outdated but the beds were comfy, bathrooms clean, gym fully equipped.
Don't expect to get breakfast if you book the room through a third party. My friend and I were super disappointed about this.
Shuttle service was great the entire weekend until the morning we had to head back to NYC. The gentleman at the front desk informed us that the shuttle leaves every hour and we had missed it by 20 min. That's not how it worked during the weekend! We would ask the front desk for a shuttle, they would call, 10 min later we would be at the metro station. My friend told the front desk that we wouldn't make our bus back home if we head to wait for the next shuttle. He had no sympathy and didn't even make an attempt to call the driver. He only gave us a taxi cab number, which wasn't located in DC! We wound up calling british Columbia!! After multiple failed cab numbers, loud sighs, and whispering upon ourselves, the driver finally agreed to drop us off. (he walked in only a few minutes earlier).
All in all we had a nice stay, but the whole shuttle issue really put a damper on our morning. If the shuttle had actually left every hour, on the hour during our time there, we wouldn't have made such a fuss.

Btw, drivers are awesome, Esp. Nate!.don't forget to tip them when they drop you at the metro!

  • Stayed January 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Jessica C about Colony South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne_McCrimmon, Front Office Manager at Colony South, responded to this review
January 26, 2013
Dear Jessica C,

Thank you for taking the time to let us know about your experience on your recent stay with us. We are very sorry to hear that we did not live up to your expectations. We pride ourselves on our very friendly and competent staff, so we are very regretful that we were unable to provide you with this personal experience in a manner consistent with most of our guests’ stays. Colony south is located within 12 miles of Washington DC and 2 miles from Andrews Air Force Base and for the convenience of our guests, we provide a complimentary shuttle service to both Andrews Air-force base and Branch Avenue Metro station.This offers easy access to many attractions to our nation's capital like the museums, white house, capital building, the national zoo, the Washington monuments and many more.
Our shuttle service leaves on hourly basis starting from 6am – 7pm and weekends from 8am – 7pm. However, when available, we make accommodations to our guests who may need the shuttle outside these hours, missed an appointed time, or if it is not a busy day and the shuttle driver is available. This would be on a case by case basis. Although we were not able to service you fully at the time you wished we are still glad the driver was able to get you to your appointment on time. Also I am glad to hear you appreciated the services by Nate our driver.

We have an on site restaurant with our menu offering diverse breakfast options including a Continental Buffet and a separate hot items menu, full lunch and dinner and room service is also available. Regarding the condition of the hotel, you will be happy to hear that renovations of the entire hotel have begun and are scheduled to be completed within the next two months. All rooms, furniture and bedding will receive an upgrade as well as our lobby, conference room area and restaurants. We sincerely strive to make every stay at Colony South Hotel and Conference center wonderful and we are deeply sorry that we were unable to fulfill this. We do hope you will return to experience the new Colony South Hotel and give us a chance to be able to welcome you again for your future visit to Washington DC.

Sincerely,

Wayne McCrimmon
Front Office Manager
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Riverside, CA
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“Colony South”
5 of 5 stars Reviewed January 17, 2013

I have to give the Colony South an excellent if for nothing else but the efforts that are made by the entire staff to accommodate the guests. The room I had was clean, bed was comfortable, wide screen TV, room heat was quiet and adequate. I had a small porch with two rockers (it was a little too cool to sit out), wi-fi and a small continental breakfast buffet was included with the price of the room. The restaurant was just a little pricey, but the food and service was well worth it. The Bar was packed almost every evening, it was just a little loud for my taste, but obviously enjoyable for many others. The bar did have take out from a larger than expected menu, which was very reasonably priced. The shuttle drivers and front office manager deserve ‘ kudos’ and many thanks for the favors. Security was visible anytime I was in any of the common areas.

Room Tip: I was on the ground floor, facing the hospital and didn't have any complaints or problems with t...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Steven5959 about Colony South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne_McCrimmon, Front Office Manager at Colony South, responded to this review
January 26, 2013
Dear Steven5959,

Thank you for choosing Colony South as your choice hotel in your recent visit to Washington DC.We are pleased to hear that your experience with us was wonderful. We take pride in providing excellent services to our guest and and make their experiences memorable.Thanks again, and we hope you'll choose Colony South the next time you're in Washington, DC.

Sincerely,

Wayne McCrimmon
Front Office Manager.
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Upper Marlboro, Maryland
1 review
“service at the hotel and at the decoy lounge”
5 of 5 stars Reviewed December 23, 2012

November 11, 2012 was my 60th birthday celebration. Everyone took good care of me. The sales department, the front desk associates, The decoy lounge associates, and the security staff. The band that night was awesome, which is the reason I am staying at the property on Jan 5, 2013. The rooms was clean and the bed was excellent. I can not say anything bad about my celebration. I booked twenty rooms for my guest and they had such a good experience that they want to celebrate their birthday there too. The breakfast the next moring was excellent and the associate was very friendly and helpful. I work at the Marriott and I know good service.
Thank you all that made my celebration one enjoyable occasion.

Room Tip: The suite with the dinnette is great and are larger with seating area.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mary J about Colony South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne_McCrimmon, Front Office Manager at Colony South, responded to this review
December 27, 2012
Thank you for taking the time to share your experience. I am pleased to learn that your stay with us was wonderful. Your kind remarks will certainly be very encouraging to our staff. They truly do their best to provide our guests with a memorable experience, whatever the circumstances, and will be thrilled to hear you appreciated their hard work.We look forward to welcoming you back again.


With best regards,

Wayne McCrimmon
Front Office Manager
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Upper Marlboro, Maryland
1 review
1 helpful vote 1 helpful vote
“2nd time is the charm”
5 of 5 stars Reviewed October 21, 2012

I want to thank Fernando and the team of Colony South for their excellent customer service. After a not so up to par stay in September, Fernando invited us back. What a difference. we were greeted by one of the clerks at the desk smiled and was quite pleasant. My room was clean and had a flat screen TV, free internet service, refrig, and microwave. WE enjoyed our evening in the Decoy Lounge. Carl, the supervisor, along with Nancy and Diane, our servers were pleasant and ensured we were taken care of. The food and drinks were great. We ended our stay with the Sunday Brunch. The food was excellent and I particularly enjoyed my omelette made by the asian cook, I did not get her name, and she is quite funny. Our waiter, Hakim, took excellent care of us. Of course, Carl, came thru to make sure we were okay. We had the pleasure of meeting Fernando, the manager, who made time to speak with us and thanked us for coming. He shared with us the plans to redecorate. He suggested we contact him whenever we come back. I enjoyed myself and I commend the staff of Colony South for a job well done.

Room Tip: the rooms are quite spacious. The suite is large enough for a small gathering.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask VMB67 about Colony South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne_McCrimmon, Front Office Manager at Colony South, responded to this review
October 23, 2012
Dear VBM76
I appreciate you taking the time to share your experience. On behalf of the entire staff, I am thrilled that you were pleased with our accommodations and services. I am truly delighted you gave us a second look and thank you for acknowledging Fernando (our General Manager) and my team members Carl, Nancy and Diane who gave you their utmost service. After all, at Colony South we strive to make sure that every hotel guest is our guest. We look forward to welcoming you back on your next trip to Washington, D.C.

With best regards,
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Minnesota
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
“Sketchy at Best”
2 of 5 stars Reviewed October 11, 2012

Let me start with the good. The shuttle driver was fantastic. I also met a nice waitress at the bar restaurant. However, it's a rough place. It's dirty, old, run-down, and a bit ridiculous. My room was nasty. It was never clean to begin with, plus I came home one day at 4:45 and it still had not been cleaned. The staff member came into my room at 4:50 and asked me to clean. I told her I was leaving for dinner at 6:00 could she come back then. She said no she was done at 5. OK, I guess not getting my room "cleaned." A dirty glass from Sunday was left there the entire week. I checked out on Saturday with it still sitting on the table. The bed and pillows were really comfortable. That was the only plus. The free breakfast was the SAME thing EVERYDAY for a WEEK! Eggs, sausage, grits, and toast. No fruit, no cereal, nothing. It got old fast. The bar restaurant actually had pretty good food. But, Wednesday was karaoke night, which was crazy!!! There were tons of people, a line to get in, and a cover if you weren't a hotel guest. I wouldn't suggest going. Additionally, I am pretty sure a girl was "working" at the hotel one night being she was dressed conspicuously, taking photos of herself in the bathroom mirror, and was chased out of the bar. This is not close to D.C. But, you can get the shuttle to the metro. I guess it depends on what you are looking for, but I wouldn't stay here again. You can tell they are trying to hold themselves out as a spa/resort at the lowest cost possible. It’s not working. There are no frills here, which I could have handled had I felt my room was at least clean.

  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask GTINTC11 about Colony South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne_McCrimmon, Front Office Manager at Colony South, responded to this review
October 14, 2012
Dear GTINTC11,
I do appreciate your feedback regarding your recent stay with us; however I do regret that we did not handle things better and I have followed up with my team to ensure such a situation does not recur. Our breakfast buffet is not the only choice our guests have. The restaurant serves a full American breakfast which includes omelets any way you like, fruits, juices and free coffee. Although our spa services do come at an excellent price, our guest can take advantage of our free gymnasium, indoor heated swimming pool, indoor racquet ball courts, Jacuzzi, and free services of our training and exercise classes as well as personal trainers. Your experience was not the true reflection we wish our guests to have which is why the hotel is undergoing renovations of all rooms, suites, conference centers, restaurant, and front office areas. I am sure these improvements will assist in bringing up our standards to our property. We take pride in our cleanliness and attention to detail, and our main goal is make sure our guests enjoy their stay. I do hope you would reconsider your stand and come back to visit so we have the opportunity to correct the errors of you last stay. Feel free to contact me directly to discuss this issue.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Colony South

Also Known As:
Colony South Hotel
Colony South Clinton
Colony South Hotel Clinton
Address: 7401 Surratts Road, Clinton, MD 20735
Region: United States > Maryland > Clinton
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Clinton
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Your Gateway to the Nation’s Capital and all Southern Maryland has to offer The Colony features over 195 guest rooms and suites, spacious and beautifully decorated just minutes from Andrews, Fed-Ex Field, Washington DC, Six Flags and more.With an indoor Pool, Spa and fitness center, you can end the day savoring a fine-dining experience in our Wayfarer Restaurant, enjoying a cocktail while listening to live bands in our Decoy Lounge, or begin the day with a fresh cup of coffee & pastry in the morning offered by our International Café & Coffee Shoppe. The primary choice in our region for Weddings and Catered events our elegant Cotillion Ballroom is the perfect setting for a corporate business meeting or the most delicate and beautiful wedding featuring over 10,000 square feet of flexible meeting space for any type of event. ... more   less 
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