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All 4 Clinton hotels

Colony South: Traveler Reviews

3.0 of 5
7401 Surratts Road, Clinton, MD 20735
Hotel amenities
Colony South
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Ranked #3 of 4 hotels in Clinton
Most recent review
5 of 5 stars Reviewed September 20, 2012
hizhonor Gatesville, North Carolina
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97 reviews from our community

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Date Rating
Gatesville, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Great Stay”
5 of 5 stars Reviewed September 20, 2012

Great place to stay if your going to DC. The hotel shuttle will take you to the Metro and pick you
up. No driving in DC traffic no parking fees. Great for seeing DC or a Nats game

Sauna and hot tub are very refreshing

Room was very nice

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask hizhonor about Colony South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando M, General Manager at Colony South, responded to this review
September 21, 2012
Dear hizhonor,

Thanks for your nice comments about your recent visit to the Colony South. I'm delighted that you enjoyed your visit and look forward to welcoming you back soon. If I may be of service don't hesitate to call me personally anytime. Take care.

Fernando Mayol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Beware of the mold in the rooms!!!!!!”
1 of 5 stars Reviewed September 10, 2012

I stayed at this moldtell on Sat, Aug 8. Sure the price was reasonable. But you get what you pay for. The first room we were assigned to was FULL of mold. Mold all over the room. The second room we went to had mold on the shower curtain and in the mini fridge. After a much heated conversation with management, we did get our rooms for free. When we asked about compensaton for breakfast, it was suggested we could afford to pay for it ourselves. That tune changed when the manager opened up the mini fridge. Lets just say when the first manager came to check out room 264, even he said under his breath,"WTF". So if you decide to stay, check the room for mold on the walls, AC units and shower curtains. I will say, the Decoy Lounge was great and the bed was comfortable. The only plus for this miserible moldtell

Room Tip: Check for mold in the room.
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask smoochesbaby about Colony South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando M, General Manager at Colony South, responded to this review
September 12, 2012
Dear Smoochesbaby,

I am writing to apologize for your recent experience at The Colony South. The situation with your guest room is completely unacceptable and the way in which you were treated is not appropriate. Please know that after being made aware of the condition of your room we discovered it happened from a leaking drip pan in the A/C unit, where the condensation was not evaporating. This turns the room from one day to next and has to be caught immediately. The room then has to be completely stripped and repainted, which is exactly what we are doing currently. I am sorry that you were roomed in that accommodation, but it is absolutely not representative of our guest rooms. I would ask that you please contact me directly so that I may speak to you personally about this situation and make proper apologies and recompense. The room rate was adjusted off as a good faith gesture, but we would like the chance to be of service to you again and regain your loyalty. Thank you.
Fernando Mayol
General Manager
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Meherrin
1 review
1 helpful vote 1 helpful vote
“Worst hotel stay ever!!”
1 of 5 stars Reviewed September 9, 2012

First of all I got this hotel through a travel site and have stayed at 3 star hotel before that was very decent, but this hotel should not be consider a 3 star. Once I booked my hotel, I called to see if I could check in early if I arrive to town early and was told by the nightshift desk clerk that I would be charged extra to check in. The day I arrived, I called and spoke with the day clerk, I was told that I could check in at 1 pm instead of 3pm, so I sat in my car for 2 hours and 20 mins before I could check in after driving 4 1/2 hours. The hotel room felt damp, the AC was so loud it was hard to sleep, the hotel parking lot was so packed from the Decoy lounge that we had to park on the other side of the hotel. After the lounge ended, the crowd was very loud in the parking lot for hours after the lounge closed at 1 am both nights. This hotel has too many activities going on to get any rest, it was 2 birthday parties and the lounge on Saturday night, church services with loud instruments on Sunday morning, as well as, early morning vacuums in the hallway all this before 10 am on Sunday. Oh and the power went out on Saturday afternoon and no one from the hotel bothered to check on the guest to give updates on the storm or approx. when the power would be back on. It took two calls to get a fridge for our room. The ad had free breakfast, well when I asked I was told no we have a restaurant. The staff was not as friendly or professional but that is my personal opinion. Last, when we got home we could not log on to our computer, the hotel's Wi-Fi services messed our laptop internet login and we had to restore to previous setting before going to hotel, in order it to get it to operate again. Never never will I stay here again. This hotel would be perfect for someone "on the run" because they will definitely not be caught from falling asleep. The hotel was poor quality, rooms not spotless, and one vending machine on first floor (on the backside of hotel, other words one long long walk for ice). Not satisfied at all (!_!)

Room Tip: rooms on the 7 eleven side of the hotel are quieter. No help for the AC they are just loud.
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask prteyes about Colony South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando M, General Manager at Colony South, responded to this review
September 11, 2012
Dear prteyes,

Thank you for noting your comments on TripAdvisor about your recent visit to the Colony South Hotel. I am sorry that your visit or experience was not as we would have intended and would like to offer you an invitation to return as my guests for a future visit. The points you mention are not to our standard or acceptable and we try to listen to our guests and make things right when we have let them down. We do value your patronage and comments and ask that you contact me directly so that I can personally handle your arrangements.

Sincerely,
Fernando Mayol
General Manager
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Clean and Close!”
4 of 5 stars Reviewed August 30, 2012

We spent 2 days here....the rooms were large and newer and very clean. Coffee in the room was nice but when I called for more creamer packets I was told sure no problem....but 3 calls later...never did get it. The only real complaint was they advertised "free continental breakfast" and they wanted 10 dollars said they didn't do free breakfasts anymore. But was very close and easy to DC so it was overall a great choice.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask gypgypgrl about Colony South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando M, General Manager at Colony South, responded to this review
September 11, 2012
Dear gypgypgrl,

Thanks for taking time to send us your comments about your stay at The Colony South Hotel. I am glad that you had a nice visit and recommend our hotel on TripAdvisor. We have revamped our Breakfast Menu and Selections to offer a wide variety of options including our American Buffet or Choice of 7 items from our menu at the same price. Should you choose an inclusive room rate, you have all of those choices available daily. Please come back soon.

Thank you.

Fernando Mayol
General Manager
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Bowmanville, Canada
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
“Dirty”
1 of 5 stars Reviewed August 22, 2012

This place looked great from the outside but upon entering the building it became very apparent that it was in need of cleaning. Big throw rugs places around the main entrance had large and small stains. There was about seven large rugs and they ALL had stains. We headed up the elevator which had stained carpet to the hall that was all stained and walls in need of repair. Our room had six med to large stains and we kept our shoes on any time we walked. The shower curtain was stained for a foot from the bottom. The walls were terrible, Scuff marks and dirt covered every wall! We are not talking about one or two marks, we are talking marks covering the walls. When it came to the breakfast included with the room, we had to go to the computer room and print out a copy as proof for the front desk that it was included with our paid room. Other people had the same issue as us and were upset with the staff. Breakfast food was good but sparse. The staff was rude and not helpfull they were more interested in preparing for a paid brunch than is servicing guests. We did not feel safe in the hotel and it was full of people drinking in the bar. False advertising from travelosity and they should take it off the Top secret hotel. Front staff told me this place was redone six months ago! If that is true then they are not cleaning at all because this place was a mess. Did I mention the greasy, dirty head marks on the couches and chairs in the front lobby? Don't stay here unless you don't mind the dirt.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask Mena G about Colony South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando M, General Manager at Colony South, responded to this review
September 11, 2012
Dear Mena G,

Thank you for taking time to note your comments on TripAdvisor about your perceptions of our Colony South Hotel. I apologize and am sorry that you didn't find the hotel to your liking and take your comments to heart. Our hotel is an older property that will be completely renovated before the end of this year. Old should not be dirty and as you describe it, is unacceptable. I hope that you can give us another oppportunity soon and I assure you that your experience will be much more favorable. Sincerely,

Fernando Mayol
General Manager
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Additional Information about Colony South

Also Known As:
Colony South Hotel
Colony South Clinton
Colony South Hotel Clinton
Address: 7401 Surratts Road, Clinton, MD 20735
Region: United States > Maryland > Clinton
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Clinton
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Your Gateway to the Nation’s Capital and all Southern Maryland has to offer The Colony features over 195 guest rooms and suites, spacious and beautifully decorated just minutes from Andrews, Fed-Ex Field, Washington DC, Six Flags and more.With an indoor Pool, Spa and fitness center, you can end the day savoring a fine-dining experience in our Wayfarer Restaurant, enjoying a cocktail while listening to live bands in our Decoy Lounge, or begin the day with a fresh cup of coffee & pastry in the morning offered by our International Café & Coffee Shoppe. The primary choice in our region for Weddings and Catered events our elegant Cotillion Ballroom is the perfect setting for a corporate business meeting or the most delicate and beautiful wedding featuring over 10,000 square feet of flexible meeting space for any type of event. ... more   less 
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