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“Nice reasonable motel, but poor bedding and poor customer service” 3 of 5 stars
Review of Sleep Inn & Suites Clear Spring

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Sleep Inn & Suites Clear Spring
2.0 of 5 Hotel   |   12426 Houck Avenue, Clear Spring, MD 21722   |  
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Choice Privileges Points
Ranked #1 of 1 Hotels in Clear Spring
Certificate of Excellence 2014
Cabin John
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Nice reasonable motel, but poor bedding and poor customer service”
3 of 5 stars Reviewed March 20, 2014

We stayed here for 2 nights March 7 and 8 to ski at Whitetail. The hotel is fine, and the rooms are well equipped except that the bedding is very thin. The bedtop "comforter" and blanket are very thin and were not sufficient for someone who likes the weight of a few blankets when sleeping. There were no extra blankets in room. I went to front desk the first night and asked for another blanket. The clerk told me that there were NO extra blankets in the entire hotel because "guests steal them." When I protested and asked if all the rooms were booked and could I have a blanket from an unoccupied room, she told me "they were getting full" and I could not have another blanket. I have often asked for an extra blanket at hotels and have never been told that they had none. I also thought it was rude of the clerk to say that guests steal them and that's why they don't have any. I didn't appreciate being addressed like I was a criminal. I asked another clerk the next day for a blanket, and was also told they didn't have any, but she was much more sympathetic and polite; a third clerk at check-out told me she would have at least offered me another set of sheets so I could have some weight to the bedding.
My suggestion to hotel mgmt. - if guests are stealing the blankets, then put a sign in each room informing guests that any items taken from rooms will be charged to their credit card. And then enforce it. Isn't this how other items are handled (e.g., coffee makers, hair dryers?). And please stock some extra blankets so we don't suffer.

Room Tip: Ask for a room on the back side which is away from the highway and has a nice view of the countrysid...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management732, General Manager at Sleep Inn & Suites Clear Spring, responded to this review, May 9, 2014
We are in the process of replacing the bed linen with Sleep Inn's new brand standard. I wanted to thank you for writing a review since it's important to hear back from our guests.
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104 reviews from our community

Traveler rating
    59
    25
    10
    5
    5
See reviews for
51
27
7
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Colebrook, New Hampshire
Top Contributor
414 reviews 414 reviews
196 hotel reviews
Reviews in 203 cities Reviews in 203 cities
249 helpful votes 249 helpful votes
4 of 5 stars Reviewed March 4, 2014 via mobile

This is all you need while traveling so much on the road : a warm welcoming manager, a quick check in, a nice spacious room, good wifi service, fridge and microwave, comfortable bed and large flat screen tv...

And did I mention nice and clean bathroom with powerful shower :-) - Also decent, not great, but still ok, breakfast...

Thanks!

And with the current Choice Hotels promo (until May 2014), all choice hotel members are getting enough points for a free night when staying in 2 different hotels (2 stays in 2 different hotels = points for free night) pretty awesome; right? I'm personally using the points for air miles and gift cards :-)

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Management732, General Manager at Sleep Inn & Suites Clear Spring, responded to this review, March 18, 2014
Thank you for writing a review on our property. I will share your comments with the housekeeping staff.
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Arlington, Virginia
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 2, 2014

This proved to be the perfect little hotel to stay at within a 15 minute drive from Whitetail Ski resort. Very clean, modern and typical hotel with a great free breakfast. When we arrived to check in at 1:30am, front desk staff was friendly and checked us in quickly. Would highly recommend for a ski weekend!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management732, General Manager at Sleep Inn & Suites Clear Spring, responded to this review, March 18, 2014
Thank you for taking the time to write a review on our property. We are proud of our property and will share your comments with the staff. We hope to see you back in the future.
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DC
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 27, 2014

I stopped by on my way returning from two days of skiiing at Whitetail. I had originally thought to just check the hotel out for a future trip. However, I liked it so much I decided to stay rather than drive back to DC late at night. After a nice soak in the hot-tub, swim, sleep, workout, and breakfast I was glad I did.

The previous night, I had stayed at the Whitetail Mountain Inn that adjoins the ski resort and had paid over $160 for a room that while ok room that had a very noisy ventilation system that kept me up all night as well as no amenities (hot-tub, indoor pool, or breakfast). I was therefore impressed by this modern hotel at a significantly lower price (ask for the skier special) just 8 minutes from Whitetail.

I was not disappointed, and have since been recommending this place to everyone I know who skis at Whitetail (which was also very nice).

The internet was free, although it did take me a few minutes to figure out -- it didn't appear to work at first until I figured out that it had opened a separate screen behind the screen I was looking at that contained a terms of service agreement. Once I had gotten past this stumbling block, it worked great throughout the hotel.

The room (a single King) was a nice size -- perfectly fine for one or two. It had modern furniture that was perfectly designed for the room.

And the beautiful hot tub, huge pool, workout room, free breakfast, and just 8 minutes to Whitetail make it perfect for a ski trip. No more one-day skiing round-trips for me - I'm either going to go the night before or stay over the night after (or both).

The hotel service was also excellent - friendly and accommodating.

Enjoy

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Management732, General Manager at Sleep Inn & Suites Clear Spring, responded to this review, February 10, 2014
Thank you for taking the time out of your day to write a review on our hotel. You are right it's a beautiful hotel that offers many amenities at a great price. There aren't too many hotel that you can get a good night sleep like you can here. We hope to see you in the future.
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LaVale, Maryland
Top Contributor
174 reviews 174 reviews
7 hotel reviews
Reviews in 38 cities Reviews in 38 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 11, 2013

We were on our way home from Harrisburg, where we were spending our vacation for the weekend and as we were traveling home it started snowing really bad, we were going to stick it out at first, since we only had an hour to go, but it got worse, so we decided to check into this place and glad we did. The service was quick for check in and we got ourselves a very nice room. It was very clean and pretty good sized for a non suite, the room was nice and clean and log on for the WIFI was easy as well. The pool was pretty and also very nice as well. The breakfast was very good. If worse comes to worse again coming home from a trip we would stay here again. Oh, and if you're a skier or snowboarder and would like to stay at a nice hotel I recommend this one since it is only 8 miles from Whitetail Ski Resort.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management732, General Manager at Sleep Inn & Suites Clear Spring, responded to this review, December 27, 2013
Thank you for taking the time to write a review on our property. You are correct we are the perfect property to get snowed in with. You can take advantage of sitting in front of our fireplace on cold evenings if you get tired of hanging out in your room. We look forward to seeing you in the future.
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Ontario, Canada
Top Contributor
130 reviews 130 reviews
25 hotel reviews
Reviews in 51 cities Reviews in 51 cities
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed November 28, 2013

We stayed at this motel back in June/13 and found it to be clean and comfortable. So we stayed again this month, November/13. We found the beds to be comfortable and the motel quiet. We got up early as we had to travel on south. They have a deluxe continental breakfast from 6-9. I was going to have a waffle but the mix looked like it had separated so I decided on something else. Coffee was good and we took a cup to go in our travel mugs. I recommend this motel although it was a bit out of the way for us because we were travelling I-81. We could not get onto the internet and the woman at the desk tried to help us but she could not get our laptop to complete the connection either.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management732, Owner at Sleep Inn & Suites Clear Spring, responded to this review, December 9, 2013
We are glad to have you staying with us again and hope to see you in the future. You are correct it's a very quiet hotel. The waffles are always a hit with our guests.
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Jeffersonville
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 23, 2013

We arrived at 3am left at 9:30 am on our way to NYC, are choices were slim however very happy we stopped. The staff was friendly, place was clean and my bed was fine. The only negative I have we're the rubbery eggs.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management732, Manager at Sleep Inn & Suites Clear Spring, responded to this review, October 25, 2013
Thank you for your kind words on our property. We take all comments serious and always try to improve our guest experience. We will look at the eggs and make sure we put out the best product.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites Clear Spring

Address: 12426 Houck Avenue, Clear Spring, MD 21722
Phone Number:
Location: United States > Maryland > Clear Spring
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Clear Spring
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites Clear Spring 2*
Number of rooms: 79
Reservation Options:
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Also Known As:
Sleep Inn And Suites Clear Spring
Sleep Inn & Suites Clear Spring Hotel Clear Spring

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