This hotel is located in a very vibrant area of Chevy Chase. Lots of restaurants, high end shopping, Loehmans and right by a metro station. Staff was great, hotel clean, food good and service terrific. Only negative was that there was no brunch service on Sunday, but plenty of other restaurants in the area to choose from.

The room was large, comfortable, but the closet horrendous and very poorly designed. There was basically one rack to hang things one behind the other. Parking was $15 , but there was no attendant on weekdends and the lot was only 1/3 full. ANYBODY in the area could have parked for free!. The hotel should not charge for parking on weekends! We could have used another towel rack in the bathroom; certainly there is room for one. We did not have hot water one morning. The front desk people were very apologetic and gave us a fair reimbursement for our inconvenience. The hotel has a nice fitness area. The hotel is in a very lovely area, conventient to the Metro and lot's of restaurants and shopping nearby. The restaurant is very good.. Unfortunately, we asked for a room away from the elevator, but even on a weekday and early arrival, , the staff would not honor our request. As it turns out, we could hear the elevator, but it was very quiet, so it did not present a major problem.

I would have absolutely loved to give this property the complete amount of "circles". Unfortunately, there were some minor details that should not have been something I would encounter. Working for this brand myself in another state, I can easily tell if things are not correct.

We pulled up to the Courtyard, went in to register and I of course was asked for a credit card for incidentals. We were staying here for my boyfriend's interview with Geico which is conveniently located just a few blocks away so the room charge was being direct billed. Upon first arrival the front desk supervisor checked us in and was friendly but seemed disinterested (I am going to attribute this to how busy they were because she was very friendly when we asked her for delivery recommendations and teased about how cold we looked).

Manny and Olgas was fast and FANTASTIC, a recommendation by the front desk and they had the ability to order online so I could verify my order.

The room was SPOTLESS. I am a stickler for clean hotel rooms ( I pull down the sheets and all) and was very impressed. Our room attendants name was Augustina G and she did such a wonderful job on our room, even the back of the TV was dust free. Very impressive.

During the night the AC clicked and was very loud, but these things happen.

Housekeeping did not wait for us to check out though before they knocked and tried to enter the room in the later morning though, which was rather disconcerting but I got a very sincere apology.

Upon check out I noticed that my receipt was not correct. I still had a balance of 211 and some odd change (on check out your balance should be zero and with the Courtyard system is would show what charges were charged to which card/Direct Bill). The clerk, Tiana, informed me that my card had not been authorized or swiped for incidentals on check in, so I was very glad that I stopped at the desk before leaving. After some time she was able to remedy the situation and things were fine.

Our room was located right off the elevator and it was actually incredibly quiet!

Some things that I would like to note about the service in this hotel:
- When I asked about areas that would be good for a young couple to settle down they were more than willing to accommodate by helping me find websites and directing me to areas that were less expensive than Chevy Chase.
- My boyfriend had a day long interview so I spent a lot of time in the lobby (in fact, I am here now) and the lunch waitress came and asked me if I would like a glass of ice water which I thought was very nice since she had noticed I had been in the lobby for a long time and I wasn't even in the lunch area
- The staff was genuinely concerned about the well being of my property and those staying there who are victims of Hurricane Sandy which meant a lot.
- Carlos who was our waiter at breakfast was so very friendly!!

While there is room for some staff improvement (I do not know how long any of the desk clerks have been there) I appreciate their pride in diversity (their name tags show where they are from) and their friendliness when approached. At times though, I wish they would have acknowledged me as the lunch waitress did. I wish I knew her name, unfortunately I was on hold on the phone at the time and failed to pay enough attention.

I stayed at the hotel while visiting my daughter at American University. The hotel is convienently located about 3 blocks from the Friendship Heights red line Metro stop, which seemed to be a very safe, upscale area.(Saks 5th Ave, Jimmy Choo, Tiffany's,etc) Although there are not any restaurants in the immediate area of the hotel, there are many within a 5-10 minute walk, along with a Giant Food Mart.

Our room during our first stay was a "handicap" room which I found out on my second stay is slightly larger than a regular room. Both rooms were immaculately clean, there was a flat nice flat screen TV, but changing channels was a little aggrevating because it seemed to get stuck on every change. (a minor complaint, I know). My only complaint was that in my bathroom, there was a small wall that divided the sink counter up into one VERY small counter and the sink almost next to the toilet. It was a little strange. One thing that I did like was there was no annoying knocking in the morning to clean my room. There were two different kinds of pillows on my bed, so I could sorta customize it for my best sleep. Other than that, the free internet was a little slow at times, but was fine. The front desk was always helpful and cheerful. I would stay here again and again!