When we travel, we often look for the Holiday Inn Express hotels on our routes. They are generally clean; comfortable; and offer friendly service and great breakfasts...along with the ever-popular swimming pool my kids enjoy. This one was no exception. The reason for this review though is because of an incident that happened with Holiday Inn Express Customer Service in general -- we had been quoted one rate and when the confirmation came through, we were billed at a different, higher rate. When we called Customer Service (my guess it was somewhere in India or the Phillippines!), they were very short and wouldn't assist us. When we got to the front desk to discuss the situation, not only was it handled in a very gracious, efficient manner, but "Hailey" (not sure of spelling) was kind enough to rectify the situation and even followed-up with the general manager "Valerie" who immediately called us back. She made the situation right by us and trusted that not only was "the customer always right" but ensured our peace of mind but making things even better for us. THAT's the way customer service SHOULD be done and was. Thank you!!!
As always, we enjoyed our stay at this very convenient, clean, and accommodating Holiday Inn Express. But we will most assuredly return to this hotel because of the gracious customer service afforded to us by the LOCAL hotel staff....especially those folks mentioned above. They deserve to be praised by Holiday Inn Express regional and national managers -- and could teach the Holiday Inn Express 1-800-customer service folks, who made a very bad impression on us, a lesson or two!!!
- Also Known As:
- Holiday Inn Express Hotel And Suites Chestertown
- Holiday Inn Chestertown
- Chestertown Holiday Inn
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel in Chestertown, Maryland near Washington College. Our new Chestertown hotel near Washington College provides comfortable hotel rooms in Chestertown, Maryland. Our Chestertown hotel is located near several Chestertown attractions including the Hopkins Game Farm, Goose Valley Farms, Crimson Staples, Crumpton Auctions and the Waterman's Museum. Guests can further enjoy their Chestertown vacation by taking advantage of the one-of-a-kind shopping experience historical downtown Chestertown offers. Downtown Chestertown, just minutes from our hotel, houses several locally owned and operated stores. Conveniently located near the Chester River, guests of our hotel in Chestertown, Maryland, can enjoy Maryland's picturesque New England scenery while paddling or riding down the Chester River. Visitors can also take walking tours of historical Chestertown, MD, discover Chestertown's rich maritime history or take daytime or sunset sailing tours. Unlike other Chestertown hotels, the Holiday Inn Express Hotel in Chestertown, Maryland, offers comfortable rooms and is conveniently located near Washington College. During your Chestertown visit, enjoy our hotel's signature hot breakfast bar along with other amenities such as high-speed, wireless Internet access and an indoor pool. Make your reservations at our Chestertown, MD, hotel today and enjoy our excellent hotel rates. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, IHG, BookIt.com, Priceline, Hotels.com, Travelocity, Orbitz, Booking.com, Venere and Otel so you can book your Holiday Inn Express Hotel & Suites Chestertown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.