I had been researching the “resort” for some time and was extremely excited that the weekend had come for me to visit. When I checked in…I decided that I would go ahead and pay my balance. I told them that I would be paying half cash and the other half on my credit card. Well, I shouldn’t have done that because that totally confused them. I didn’t think it was a strange request because I have done this at several other hotels. After straightening out all the confusion, I went on to my room. Upon entering the room I was so disappointed. I felt like I had entered a room at the Red Roof Inn!! Don’t get me wrong…it was very clean but nothing special at all!!! It didn’t even have a microwave or fridge in the room. I enquired about it with the front desk and she told me that there was a microwave down stairs and to get a fridge in my room would be an additional $10.00 per night. I could not believe what I was hearing!! This luxury “resort” had not impressed me so far.
The next morning I decided to venture out and check out my surroundings. First I wanted to check out the breakfast that was indicated on the website. I found that it was not a full breakfast but a continental breakfast. Bagels, donuts, cereal and yogurt. I was once again disappointed because I thought a luxury resort would have offered more.
I returned to the hotel at almost 2:00pm only to find out that my room had not been cleaned. I tried calling the front desk twice and go no answer. I went back downstairs to complain. They gave lots of apologies (which became a habit) and quickly sent someone up to clean my room. I waited downstairs until they were done and decided to check out the business center. With one working computer I decided to surf the web while I waited. After about 30 minutes I returned to my room only to find that the key card didn’t work. I return down to the front desk…again. I tell them my problem and they start questioning me about if I had already paid, was I in the room with someone else, etc… I was not only furious about being locked out of my room but also about the questioning.
Finally…check out day was here! I go down first thing in the morning to get this whole ordeal over with. I hand the lady the key cards and tell her what room I was in. She then tells me that I owe a balance of $316!!! What??!!! Remember…I paid for everything when I checked in! Again, I feel myself getting warm. After checking things out she does see where the cash was paid but does not see the amount charged to my credit card. I tell her that if I find that my card has been charged twice, there will be problems!! I paid the remaining balance on my card and will be checking today to make sure I was not charged twice.
I will never stay at this facility again and I do not recommend it to anyone! It is highly over priced and the website is extremely misleading!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.