This bakery puts out the "Amaretto Raspberry" cake which locals, including myself, will declare is the best cake your taste buds will ever entertain. It's simply the rock star of cakes and is rather addicting. The almond flavored cake is layered with european raspberry jam and amaretto buttercream frosting. The flavors are perfectly harmonious and to a naive "virgin" who has never tasted it, your life will change. It's pretty fabulous. Shockingly fabulous. I've watched many people take their first bite and the universal word seems to be, "Wow" and that's usually followed by "Oh my God." There is also this Amish style raisin, nut, cinnamon coffee cake thing that they sell in rectangular pieces. This too will make you drive off the side of the road if you try to nosh on a piece during the ride home. Then there are the pies and some of the other cakes, like coconut, that are almost as amazing. The red velvet is surprisingly not as good. It's oily and too dark chocolate and not red at all.
So what's not to love? The people who work there and the fact that they're not all that set up for coffee or anything to drink. They offer this weak cart shoved in the corner that is shaky and not well stocked. Still, that's nothing compared to these people who run this place. It's jaw dropping and heart attack inducing just how obnoxious they really are.
There's a whole variety of awful personalities to choose from. The aloof, indifferent, rude one who can't be bothered. The hostile, emotional naysayer who can't wait to bark out, "We can't do it."There's the socially inept cashier person who you hope has a hearing problem because if not then she might be the worst of all intentionally ignoring you. You have to be prepared to beg and kiss a lot of a__ when you go to this place. What's amusing is that my mother and I used to patronize this bakery for all special occasions and holidays. They can't decorate at all. It's laughable what they call decoration. Pastel flowers end up being elementary shaped stencil cut outs of tiny circles that lay flat on the cake, nothing like roses or leaves or what you would expect. My mother's 60th birthday cake was a debacle. My parents were so specific with the decoration, yet when they arrived all the extras they paid for were not on the cake and they were told very sternly that they would have to wait an hour or more until someone could fix it. (Her 60th birthday party was about to start two hours later) And wait they did, while the owner or coordinator got darn good and ready. I had ordered a separate cake for Mom's party and the writing on it was in the worst color choice (lemon yellow letters on a cake that was cream colored - you could barely see it. Why not write in purple like the flowers? Well, don't dare ask them to change or fix anything, because they will intimidate you into tears) Further, the lettering was not scroll or even professional looking print, it looked as though a third grader wrote it. Pathetic.
This place can put out good stuff, but if their main objective is to limit their business to only large, high end wedding cakes, then close the retail store instead of torturing customers.
This year my mother went on strike. She got desserts for the holidays from Ms. Desserts and you know, they weren't that bad, but we had no war stories to tell at the dinner table about how mean and nasty the people were at Sugar Bakers.
Lastly, it's not just us. Four different sets of my parents friends have stopped going there because of shabby, rude service. Both men and women are treated terribly.
We call them The Cake Nazis.
If you own or manage Sugarbakers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.