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“Great value, great service” 5 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   5801 Baltimore National Pike, Catonsville, MD 21228   |  
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Ranked #1 of 2 hotels in Catonsville
Aberdeen, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Great value, great service”
5 of 5 stars Reviewed September 4, 2013

My husband and I stayed just one night between rounds of golf and couldn't have been more pleased. The desk clerk was cheerful and efficient, offered us our choice of floors, and even called our room several minutes after we arrived to make sure we were happy with it. The room was clean and comfortable; our only (minor) complaint was the slightly noisy AC fan, but that's pretty par for the course. Ellicott City is just a short drive away and offers some excellent dining opportunities (if you can find parking!) The breakfast offerings were excellent and served more than early enough for us to make our morning tee time. All in all an excellent value -- we would definitely stay there again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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54 people have reviewed this hotel

Traveler rating
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12
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed August 19, 2013

Not good. Dirty halls and carpets. Best part no animals. Bad neighborhood especially night time. Shower head with water saver barely has enough force to rinse shampoo out of your hair. Was awakened during the night with people arguing in hall yelling and screaming at each other.

  • Stayed August 2013
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KShrestha, General Manager at Comfort Inn, responded to this review, September 19, 2013
Thank you for taking the time to write a review. I hope you will not have to look further and join us again because we are committed to making sure you enjoy your stay. I am truly sorry for the inconveniences and hope we could have done something about it. We regret the incident of the noise in the hallway that awoke you. Also the problem with the shower is not acceptable and we would definitely have to make it right for you. Please feel free to contact me or the desk and our staff will do everything possible to make it right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hartford, CT
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 3, 2013

My son and I stayed for one night after an Orioles-Red Sox game. The hotel is about a 10 minute drive to Camden Yards. It is right off the highway and an easy drive to and from the stadium. It is near a ton of shopping. It is a safe area and I had no concerns parking in the lot. The staff was very nice and check in and check out was easy. The breakfast was good in the morning. It was definitely worth the price.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lock Haven, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2013

We were there for wedding stay there for 2 nights enjoyed the place nice quite my son still keeps telling me to go there and stay so he can walk to chuck e cheese nice little mall you can walk across for shopping great staff very friendly

Thanks for taking care keep up the good work

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Simpsonville, South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 27, 2013

Rooms were clean, beds were comfortable, breakfast had a good assortment of choices and the staff were great! The location was perfect, and even though the hotel is right on the main road, the room was very quiet. Kids were disappointed that there wasn't a pool, and the bathroom had very little counter space, but I would still recommend this location!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Top Contributor
80 reviews 80 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 23, 2013

My husband and I recently stayed here for 3 nights to visit friends in the area.

Due to the fact that we knew we weren't going to be spending a lot of time in the room, we didn't want to spend too much money on it.

Pros:
- Location was great, it was easy to jump on and off the highway. There were lots of shops and fast-food around the hotel.
- The renovated room was nice. The sheets were clean and the mattress was comfortable.
- The staff was friendly and very helpful.
- Nice big flat screen TV.
- In room coffee and tea.

Cons:
- It is not in the best neighborhood. But we didn't go into town or walk around much so it didn't matter to us. We just jumped on and off the highway to visit surrounding areas.
- The bathroom had no fan or any type of ventilation and the shower head made a real large noise when it is turned on.

Overall, it was a nice clean budge hotel.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayette County, Georgia
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 8, 2013

This hotel has an excellent and hard-working staff who aim to please. We greatly appreciated finding the rollaway bed we requested already in our room when we arrived very late. The renovations to the lobby/breakfast area are lovely and make it look new. This 2-story building appears to have originally had exterior hallways, as the metal stairs are still there and no elevator, but all is now safely enclosed and well secured. This was a relief to us as we were a bit nervous upon arrival when we saw a "night window" of bullet-proof glass where you tell them your reservation name and then they unlock the lobby door to let you inside to the desk. We had never seen this before, and quickly figured out that the area must not be the greatest, but we did not feel unsafe, even as we observed that we were the minority among diversity. The parking lot had good lighting and visibility from the office, so we had no problems unloading around midnight.

Room renovations give a modern atmosphere with a flat-screen TV, nice furnishings, granite counter tops, curved shower rod, fresh tile and carpet, and comfortable beds with plenty of pillows. Bedspreads plus decorative foot scarves over comforters let you choose your coverings, black out drapes are good, and climate control was easy and quiet. Rooms have good thick walls for quiet rest, and coffee maker, microwave, and refrigerator are great. Did not have time to use exercise room, but it looked nice.

The breakfast was delicious, with plenty of expanded continental items as well as boiled eggs, scrambled eggs, sausage, and 2 kinds of waffle batter. You can tell they have spent a lot of money to create a pleasant atmosphere at this hotel, and it seems to be doing a good business, so hopefully they will be able to add the finishing touches by replacing the carpet in hallways, replacing the in-room safes as needed (ours in 204 did not work as the key would not turn), and cleaning the bit of mildew at the top of shower walls. Our toilet in 204 leaked some clean water onto the floor about every 15 minutes, and needed better cleaning between the back of the seat and the tank. A extra pest control treatment around the edge of the floors and baseboards would be helpful, too, as I saw and killed one baby roach. We did not let these small things put us off, and did not change to the more expensive Hampton at Owings Mills which was the other hotel we had considered for this trip, but instead returned for our second night here to show our support and appreciation for a great staff that is striving for excellence and a hotel that is on its way toward achieving it.

We travel all over the world and have stayed in many, many hotels, watch the TV show, "Hotel Impossible" with Anthony Melchiorri, use Trip Advisor reviews to choose our hotels, and thus have always found good places to lay our heads.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Inn

Address: 5801 Baltimore National Pike, Catonsville, MD 21228
Phone Number:
Location: United States > Maryland > Catonsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Catonsville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Reservation Options:
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Also Known As:
Comfort Hotel Catonsville
Comfort Inn Catonsville
Catonsville Comfort Inn

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