Considering that my husband and I are military, we travel to a lot of different places when he has leave. Most are brand new areas where we know nobody and are just trying to explore a new place. This time we picked Baltimore. We initially pulled into a Days Inn down the street from this hotel but they were closed for renovations due to fire damage. So we were left with this place or a dumpy looking Ramada Inn down the street. The outside of this looked nice, so we chose this hotel. BIG mistake. The front desk person seemed nice enough when we checked in, and he was quick to get us a room. $92 a night, which didn't seem too bad for a descent looking hotel. We've certainly paid more. We got checked in at about 11:30pm, dropped our suitcase in our room and went back out to explore. That was a mistake. By the time we got back I was so tired and stressed (it began snowing, hard, and we had my brand new Mustang who's tires were NOT meant for snow) that all I wanted was a descent night of sleep. Only then did we realize that the beds were NOT queen sized like the desk man said, they were barely a full size. We thought we could deal with it for a night, as we had no intention of staying a second night in the city. I pulled back the comforter, sheets, and mattress pad to check for bed bugs or any sign of them (standard in any hotel I check into). Fortunately I found no signs of them. Huge relief. We climbed into a very cramped bed, and tried to go to sleep. We had to set the alarms on our phones to wake up in time for checkout as it was now almost 3am, and the clock in the room didn't work. The heat didn't work very well at all so I was cold and couldn't sleep well. I tossed and turned for about 4 hours before I decided to get up to use the rest room. I clicked on the light and immediately noticed that the cord to the hair dryer, right next to the light switch, was broken. No big deal, I had my own dryer with me. I sat down and saw that the white mini-towel on the floor, meant to be a floormat I guess, had a cockroach crawling on it. I freaked. Then every movement around me became incredibly noticable. I saw two more crawling around on the towels and one on the wall, not even trying to scurry away. I got out of the bathroom and went to the bed to wake my husband. I told him what I had just found and he asked if I wanted to check out. That should have been a no brainer. I was shaking I was so freaked out. I grabbed all of our belongings, emptiedmy suitcase to check the inside and shake it out, shook out each piece of clothing to make sure nothing had climbed in there, and left in a hurry. I went to the car to scrape the ice while my husband checked out, I had to get out of that building. The person behind the desk asked how our stay was (all 8 hours of it), and my husband said it was awful. He asked why and my husband told him what had happend. He said that was unfortunate, and my husband asked for a refund. He said that he wasn't able to do that. BIG surprise. We called corporate yesterday, and we were told it would have to be sent to the location for the manager to try to resolve. We haven't heard back yet, and dont plan to. We'll never stay at another Comfort Inn again. This place was awful, the halls smelled like cigarette smoke, it wasn't clean, and then cockroaches?! NOT a good place to stay.

We stayed her for five days. The rooms were decent and clean. The staff was friendly and the continental breakfest had a decent selection.

The hallway carpet got vaccumed maybe once the entire time we were there, sooo overall it was stained and dirty. The hotel guests were questionable but we didn't have any problems.

So overall our stay was pleasant and worth the price.

The reservation was set up for me and I didn't check the reviews first because we were in a hurry to make plans at the last minute.

Pros: the staff seemed to be friendly and they did give us a break on the bill. There was at least some remodeling done in the bathroom - new floor tile and sink.

Cons: the carpet in the hallway was dirty, worn, had stains at the top of the stairs, and it had a foul odor. The walls had numerous dirty spots on them. The room had many small issues: the water pipe in the shower that goes to the shower head had a big brownish stain all around it on the wall. I think it was some kind of sealant. The hose that goes from the bottom of the toilet tank to the wall was covered in dark mildew, rust, and had a sloppy paint job. There was an area the size of a dinner plate on the wall where that same hose went in where the paint was peeling. They obviously had a leak that the drywall absorbed & mildewed and they tried to cover it up instead of replacing it. The paint on the inside of the door had several drips on it, again indicating a slothful, too cheap to care attitude and poorly trained maintenance staff. The door of the micro-fridge had a patch of adhesive where somebody just peeled some kind of sticker off, but didn't even bother to clean up the unsightly mess. When we went downstairs for our free continental breakfast, I noticed they had some fresh fruit, or so I thought. The apples had been there for MANY MONTHS and were black and mushy. It felt creepy just picking them up. The oranges were so hard and dry that you couldn't even peel them, making them totally inedible. They must've been rotting there for several months as well. The whole atmosphere was not good and I didn't feel comfortable there. There was no swimming pool or elevator either. We had trouble opening the doors with those electronic credit cards.

Avoid this place until they get their act together.

This place is dirty and full of questionable people that live there. We stayed about an hour while I was on the phone with Choice Privileges to try and get my money back. We had booked a room for 4 nights prepaid and left after an hour. I felt very unsafe. I've never seen a Comfort Inn that dirty. The staff canceled my reservation and were nice about not charging me for the prepaid room. But it put us in DC at 10:00 PM searching for another room. If the hotel wants to challenge my experience, I have pictures.