We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1 Catonsville hotels

Comfort Inn: Traveler Reviews

2.0 of 5
5801 Baltimore National Pike, Catonsville, MD 21228
Hotel amenities
Comfort Inn
Enter dates for best prices
Check-in Check-in Check-out Check-out
Show Prices
Compare best prices from top travel partners
Expedia.com Travelocity Hotels.com
and 8 more sites!
48%
Ranked #1 of 1 hotels in Catonsville
Write a Review

30 reviews from our community

    Trip type
Traveler rating
    9
    4
    6
    6
    5
Date Rating
Texas
Top Contributor
116 reviews 116 reviews
45 hotel reviews
Reviews in 62 cities Reviews in 62 cities
52 helpful votes 52 helpful votes
“Beware”
1 of 5 stars Reviewed August 4, 2011

This place is dirty and full of questionable people that live there. We stayed about an hour while I was on the phone with Choice Privileges to try and get my money back. We had booked a room for 4 nights prepaid and left after an hour. I felt very unsafe. I've never seen a Comfort Inn that dirty. The staff canceled my reservation and were nice about not charging me for the prepaid room. But it put us in DC at 10:00 PM searching for another room. If the hotel wants to challenge my experience, I have pictures.

Stayed July 2011, traveled as a couple
Was this review helpful? Yes 4
Ask texasredtop about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KShrestha, General Manager at Comfort Inn, responded to this review
November 9, 2011
We are sorry that we could not live up to your expectations. I think front desk handled the situation to your favor at their own discretion even though it was a prepaid non refundable stay. I was dissapointed that you were not satisfied. I called you personally and left a message. I'm sorry that you feel the way you do about this hotel but we did the right thing for you. We are dedicated to doing right to any guests' concerns. Thank you for complimenting our front desk.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“will return”
3 of 5 stars Reviewed June 15, 2011

We have stayed here for the past few years when we go to The Preakness in Baltimore.
Have never really had any problems. It is convenient & not overpriced. Inner Harbor is too expensive plus you have to pay for parking. The place is not grand but it is decent.
We did NOT have bedbugs. When I saw the comment about bedbugs I got nervous!

My plan was & will be in the future at all hotels. Check in & leave luggage etc. in the car.
After checking in, go to your room with only a plastic bag containing maybe an empty bottle or cup w/lid, lysol spray & alcohol (90% or above), thin plastic gloves optional!
The 1st thing I check in the room is the bed! Lift up the bedspread & sheets etc. & check the mattress, look in the seam along the edge for any critters or any stains which could indicate bedbugs. Check the sheets etc. for any stains. I spray lysol all over the room & bathroom.
If it looks bedbug free, THEN I will bring in my luggage and put it on the luggage rack NOT THE bed!
Use the alcohol (or alcohol wipes) to wipe things down. Remote control, phone, doorknobs, lite switch, locks, bathroom etc..
The empty bottle or cup was in case there were bedbugs, I would put 1 or 2 in the bottle or cup & take to front desk & tell them I am outta here & I want a refund!

Fortunately, We had NO problems when we stayed here in May 2011! Yes, I would stay here again!

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask skippy05_11 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KShrestha, Manager at Comfort Inn, responded to this review
June 19, 2011
We would love to have you back. Thank you very much. I think your plan is great and hope others can follow it as well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmwood Park, New Jersey
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
“Not Clean”
2 of 5 stars Reviewed June 14, 2011

Staff was nice, but after that, it was all downhill. The carpet in the hallway was dirty. The carpet in the room was dirty and the bedspread was stained with God knows what. I was afraid to take my shoes off in the room. This hotel desperately needs an update. Cannot recommend it in its current state.

  • Stayed May 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask TravelingMatt66 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KShrestha, Manager at Comfort Inn, responded to this review
June 19, 2011
I am very glad you appreciated our service. We are truely sorry for not being able to live up to your expectations. We take reviews such as these seriously and continuosly work on make it better for our guests. We hope we can make it better for your the next time you decide to stay with us. Always feel free to bring your concers to the front desk for a resolution or ask to see me if resolution is not satisfactory.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Catonsville hotels

Four Seasons Baltimore
5 of 5 stars
Show Prices ABS:HotelCheckRates-d2322597?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Baltimore, Maryland
1 review
“Nice place with plesant staff”
5 of 5 stars Reviewed February 10, 2011

I have stayed at this motel several times, nothing grand about it but offers a plesant stay. The rooms are clean and the staff are very accomodating. I have stayed at other motels in the area but this one is better in terms of cleanliness and service.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask miso5769 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cresaptown, Maryland
1 review
4 helpful votes 4 helpful votes
“Do not stay in this hotel”
2 of 5 stars Reviewed November 6, 2010

While staying for 3 nights at this hotel, I was initially very pleased. Everyone was nice and the hotel appeared clean. I am not a traveler and rarely go anywhere so I was very pleased with my agencies choice of hotels. However, a few days after I returned home, I had several bites on both arms. Long story short they were bed bug bites. I was not at all judgmental of the hotel but called to inform them and was very disappointed when they insinuated that there were no bed bugs before I stayed but were there when I left. We all know that the room was not "thoroughly" inspected for bed bugs before I checked in. It was an emotional enough and I had tremendous concern as to whether or not I brought them home with me. Luckily it does not appear that I brought any bed bugs home with me. It wouldn't have hurt for them to own up to the situation..i could have handled it better that way.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask SCORPIO2010 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmft, Manager at Comfort Inn, responded to this review
December 23, 2010
This was a misunderstanding. While the incident of finding bed bugs in the room was true, I had a professional conversation about how bed bugs in hotels beds are becoming a problem and how these pests transport themselves. Fortunately we don't have an alarming bed bug problem. While bed bugs were found in the room, also confirmed by our pest control person, the room was not infested. By saying so I didn't mean to say that the particular guest brought in the uninvited pests but they got in there somehow, we don't know. This was later clarified with the guest through couple phone calls and email. I regret having led guest to believe that she brought in the bugs and I'm very happy we were able to resolve the unfortunate incident professionally and amicably. We will do everything to make sure guests are satisfied with their stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Comfort Inn
Check-in Check-in Check-out Check-out
 
 
BEST WESTERN Baltimore West
Great value on a similar hotel
Baltimore, MD
3 of 5 stars 91 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Catonsville
Family-friendly
Staybridge Suites Baltimore BWI Airport
Staybridge Suites Baltimore BWI ... 4.5 of 5 stars 145 reviews
Luxury
Days Inn Inner Harbor
Days Inn Inner Harbor 4.0 of 5 stars 659 reviews
Good for business
Holiday Inn Express Baltimore-Downtown
Holiday Inn Express Baltimore-Do... 4.0 of 5 stars 137 reviews
Show Prices ABS:HotelCheckRates-d640119?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d89331?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1465016?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Also consider these accommodations in or near Catonsville
Sleep Inn & Suites Downtown Inne... 4.5 of 5 stars 320 reviews BEST WESTERN Baltimore West 3.0 of 5 stars 91 reviews Hampton Inn Columbia 4.5 of 5 stars 87 reviews Days Inn Baltimore West, Securit... 3.0 of 5 stars 59 reviews
Show Prices ABS:HotelCheckRates-d1821731?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d89340?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d224400?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d89325?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 1 hotels in Catonsville, ranked by popularity

Been to Comfort Inn? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Comfort Inn

Also Known As:
Comfort Hotel
Comfort Hotel Catonsville
Comfort Inn Catonsville
Catonsville Comfort Inn
Address: 5801 Baltimore National Pike, Catonsville, MD 21228
Region: United States > Maryland > Catonsville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Catonsville
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Choice Hotels, Olotels, Agoda, Priceline, Cheap Tickets, Venere, Tingo and HotelsClick so you can book your Comfort Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Comfort Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Comfort Inn
Enter dates & see best prices*
Check-in Check-in Check-out Check-out
Show Prices