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Comfort Inn: Traveler Reviews

2.0 of 5
5801 Baltimore National Pike, Catonsville, MD 21228
Hotel amenities
Comfort Inn
Ranked #1 of 1 hotels in Catonsville
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26 reviews from our community

    Trip type
Traveler rating
    7
    4
    5
    6
    4
Date Rating
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“will return”
3 of 5 stars Reviewed June 15, 2011

We have stayed here for the past few years when we go to The Preakness in Baltimore.
Have never really had any problems. It is convenient & not overpriced. Inner Harbor is too expensive plus you have to pay for parking. The place is not grand but it is decent.
We did NOT have bedbugs. When I saw the comment about bedbugs I got nervous!

My plan was & will be in the future at all hotels. Check in & leave luggage etc. in the car.
After checking in, go to your room with only a plastic bag containing maybe an empty bottle or cup w/lid, lysol spray & alcohol (90% or above), thin plastic gloves optional!
The 1st thing I check in the room is the bed! Lift up the bedspread & sheets etc. & check the mattress, look in the seam along the edge for any critters or any stains which could indicate bedbugs. Check the sheets etc. for any stains. I spray lysol all over the room & bathroom.
If it looks bedbug free, THEN I will bring in my luggage and put it on the luggage rack NOT THE bed!
Use the alcohol (or alcohol wipes) to wipe things down. Remote control, phone, doorknobs, lite switch, locks, bathroom etc..
The empty bottle or cup was in case there were bedbugs, I would put 1 or 2 in the bottle or cup & take to front desk & tell them I am outta here & I want a refund!

Fortunately, We had NO problems when we stayed here in May 2011! Yes, I would stay here again!

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask skippy05_11 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KShrestha, Manager at Comfort Inn, responded to this review
June 19, 2011
We would love to have you back. Thank you very much. I think your plan is great and hope others can follow it as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmwood Park, New Jersey
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
“Not Clean”
2 of 5 stars Reviewed June 14, 2011

Staff was nice, but after that, it was all downhill. The carpet in the hallway was dirty. The carpet in the room was dirty and the bedspread was stained with God knows what. I was afraid to take my shoes off in the room. This hotel desperately needs an update. Cannot recommend it in its current state.

  • Stayed May 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask TravelingMatt66 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KShrestha, Manager at Comfort Inn, responded to this review
June 19, 2011
I am very glad you appreciated our service. We are truely sorry for not being able to live up to your expectations. We take reviews such as these seriously and continuosly work on make it better for our guests. We hope we can make it better for your the next time you decide to stay with us. Always feel free to bring your concers to the front desk for a resolution or ask to see me if resolution is not satisfactory.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
“Nice place with plesant staff”
5 of 5 stars Reviewed February 10, 2011

I have stayed at this motel several times, nothing grand about it but offers a plesant stay. The rooms are clean and the staff are very accomodating. I have stayed at other motels in the area but this one is better in terms of cleanliness and service.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask miso5769 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cresaptown, Maryland
1 review
4 helpful votes 4 helpful votes
“Do not stay in this hotel”
2 of 5 stars Reviewed November 6, 2010

While staying for 3 nights at this hotel, I was initially very pleased. Everyone was nice and the hotel appeared clean. I am not a traveler and rarely go anywhere so I was very pleased with my agencies choice of hotels. However, a few days after I returned home, I had several bites on both arms. Long story short they were bed bug bites. I was not at all judgmental of the hotel but called to inform them and was very disappointed when they insinuated that there were no bed bugs before I stayed but were there when I left. We all know that the room was not "thoroughly" inspected for bed bugs before I checked in. It was an emotional enough and I had tremendous concern as to whether or not I brought them home with me. Luckily it does not appear that I brought any bed bugs home with me. It wouldn't have hurt for them to own up to the situation..i could have handled it better that way.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask SCORPIO2010 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmft, Manager at Comfort Inn, responded to this review
December 23, 2010
This was a misunderstanding. While the incident of finding bed bugs in the room was true, I had a professional conversation about how bed bugs in hotels beds are becoming a problem and how these pests transport themselves. Fortunately we don't have an alarming bed bug problem. While bed bugs were found in the room, also confirmed by our pest control person, the room was not infested. By saying so I didn't mean to say that the particular guest brought in the uninvited pests but they got in there somehow, we don't know. This was later clarified with the guest through couple phone calls and email. I regret having led guest to believe that she brought in the bugs and I'm very happy we were able to resolve the unfortunate incident professionally and amicably. We will do everything to make sure guests are satisfied with their stay.
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California
1 review
5 helpful votes 5 helpful votes
“This is the worse Comfort Inn I've ever stayed in, NEVER again.”
1 of 5 stars Reviewed July 16, 2009

This hotel has zero curb appeal to begin with and reception apparently has never been through customer service training. The hallways reek of mildew and the carpet is dull and stained throughout. There isn't any pride of ownership here; the walls and ceiling are visibly soiled and dingy. The bedspread and tub was stained/dirty and when I went to complain to the "staff" she told me that I should have let her know sooner than 2 hours after check in (we just dropped off luggage and went for dinner). She never apologized for the inconvenience. When housekeeping arrived he didn't identify himself as such and when I pointed out the stains and dirt he tried to talk me out of it. Although the tub was cleaner than when they arrived once it was cleaned properly. The new bedding they put on the bed was equally as stained as the first set and also had cigarette burns.

  • Stayed July 2009, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
Ask AutumnGyrl about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmft, Manager at Comfort Inn, responded to this review
December 21, 2010
Sorry about your unplesant stay but new management is deligently working to satisfy guest inconvenieces and dissatisfaction.
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Additional Information about Comfort Inn

Also Known As:
Comfort Hotel
Comfort Hotel Catonsville
Comfort Inn Catonsville
Catonsville Comfort Inn
Address: 5801 Baltimore National Pike, Catonsville, MD 21228
Region: United States > Maryland > Catonsville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Catonsville
Price Range: $
Hotel Class:2 star (2*)
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