This has been my second time staying at this hotel and I feel very confident that whenever I am in Landover MD, I will keep coming back. I arrived to the hotel with a large group of people (around 30 to 50 persons) and there were two gentlemen working at the front desk, knowing that we were arriving a head of time, they had already laid out our keys and information, so the service was going smoothly. They were really nice to talk to and found them all to be quite charming. The staff overall was welcoming and I could see that they all worked well together, considering that one of the workers at the front desk took time out of his original schedule to help his co-worker deal with such a large group without his co-worker's request, very admirable.
They knew how to deal with any crisis. Any issues we had received with the rooms was dealt with swiftly by sending in the maintenance guy or finding a new room for us.
Our continental breakfast service great. Last year was a mess after another group had been in the room and made it very miserable for the parents and children that I was travelling with. There was limited food and the group we were sharing with, had a lot of sick people, making the food and the environment unappealing. However, the lady in charge of the breakfast, Louise, was amazing!! She regulated both groups to ensure that were all feed and brought the disturbances down a level despite everything.
Upon her request, she offered a solution for our 2013 visit. She and her team went above and beyond by allowing us to have our own room and time slot in the early morning, while opening another breakfast for the rest of their guests. On behalf of my group, I would like to say that we were very grateful for her services. As we were a large group with a lot of children, the stress of dealing with children so early in the morning had been moderated by the hotel's services ensuring that our trip was starting out smoothly each morning.
The rooms were clean and well maintained. I saw that the cleaners were always busy cleaning the rooms throughout the hotel which showed their discipline.
I believe that this hotel has great work ethics and amazing people who run this hotel. I hope they are all compensated and know they are appreciated.
So Thank You to Louise and the Staff at the Capitol Heights Branch.
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- Also Known As:
- Comfort Hotel Capitol Heights
- Fedex Field Comfort Inn
- Capitol Heights Comfort Inn
- Comfort Inn Capitol Heights