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“No longer afraid.” 3 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.5 of 5 Hotel   |   55 Hampton Park Boulevard, Capitol Heights, MD 20743   |  
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Ranked #2 of 3 Hotels in Capitol Heights
Norfolk, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“No longer afraid.”
3 of 5 stars Reviewed November 19, 2012

I was very skeptical about making reservations at this hotel after I had read so many negative reviews. I am led to write this review because we received very good service from the moment we checked in until the time we checked out. I did not fine anyone hanging around out front or inside the hotel.
Our accessible room was wonderful (I thought our bed at home was comfortable) this bed really felt good I have two bulging disc so the mattress is very important to me.

Thanks to all the staff who help make our stay great. November 12-17 2012

Room Tip: we were in 626 the only thing I wish they had were accessiblshowers.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriela E, Manager at Comfort Inn, responded to this review, November 26, 2012
Thank you so much for the nice review you posted on Trip Advisor for us.
You certainly are an inspiration and motivation to our entire staff and management. It is nice to know that there are people like who to take the time out from their busy schedule to make a positive comment.
Again thank you so much, and Happy Holidays to you and your family.

Gabriela
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108 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • English first
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English first
Bloomfield, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 22, 2012

When I initiated my search for a hotel near the DC area I was advised to look outside of Washington DC to get a fair priced room. I came across many places with comfortable prices. Being that the weekend we aimed for was to celebrate my birthday with my husband I wanted it to be financially friendly but nice. I had read many reviews and was fooled by this "Comfort Inn". I found it on choicehotel.com. The pictures looked decent and I am not a frequent flyer/traveler so no need for such a shabby hotel. After a long drive from NJ we arrived to only be greeted by a not so friendly scenery of people hanging outside smoking pot. My husband and I were trying to be optimistic and actually checked-in. I have never been so disappointed in MY LIFE! After checking-in we proceed to go up stairs in a creepy elevator and when we got to our room the keys did not work. Back down to the lobby in the creepy elevator! Finally we got working keys! The room smelled like pot & mold,, BURF! I had made reservations to a restaurant in DC and was about to cancel! After seeing how disappointed I was about the area, the smell and the dingy room my husband booked a room in Washington DC. We cancelled the rest of our already booked days and left so fast that I forgot my phone charger! I had to walk past a cloud of smoke from people smoking pot , up the creepy elevator and ran in and out the room as fast as possible! The one positive thing I had to say was that the person who checked us in was very friendly. When we were checking out we were approached by the so called manager. I am sorry if you are supposed to be the face of the hotel management you should be wearing presentable attire and not have hot pink streaks of hair! We had to pay that one night but got our money back for the rest of the nights. The saying " you get what you pay for," has never made more sense! PLEASE PLEASE do not stay here. And to think we were supposed to go with my 1 yr old son! After we left we had an amazing weekend at another hotel 5 blocks away from the White House, affiliated to the Marriott hotels. After our experience it was worth every penny!

Room Tip: No room is a good room!
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed October 20, 2012

My husband and I stayed here during a friend's birthday weekend and it was not a good idea. As we walked into the hotel they were people hanging outside the hotel and in the stair cases. At the front desk there was a tv monitor showing the different spots in and around the hotel in plain view for all to see. The heating system did not work and the hotel really shows it old age and could use an upgrade ASAP. We had to use hulk strength to turn on the facets in the bathroom and entrance area and the fridge hummed all night. The bed was comfortable but the other funritures had stains on them. The people hanging around, key pad entrances and the many cameras made the place feel unsafe. Don't stay here with your family. The breakfast staff was very nice but the lock the door at closing time.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriela E, Manager at Comfort Inn, responded to this review, October 24, 2012
Thank you so much for taking the time, to write your honest opinion.
I am really sorry if the Monitors behind the Front Desk made you feel unsafe, our goal is to achieve the opposite and make you feel safe.
On the other hand, I can understand how too many cameras and locked doors can have a negative effect on a person, and their surroundings. We as a management team moved our cameras immediately, because we got your point, and I thank you very much.
In addition I would like to let you know that we are in the process of upgrading the Comfort Inn Hotel; for example, the bedding, flat screen TV’s, bathroom and light fixtures.

Again we appreciate your comment, and it was my pleasure to receive a great idea from a valued guest and put into action.
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Nederland
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
Reviews in 40 cities Reviews in 40 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 12, 2012

The hotel info claims it is 0,25 Miles from the metro, but it took us 25 minutes to get there on foot. They do offer à shuttle which works fine as long as you know what car to look for when it picks you up from the station, as it is not marked at all. Staff are very friendly and breakfast is good. Beds are all right, just the sink is not in the bathroom but in the bedroom.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriela E, Manager at Comfort Inn, responded to this review, October 15, 2012
Thank you so much for taking the time to leave such a nice review on
Trip Advisor. We appreciate and honor our guests comments, experience,
and opinion. I have to agree with you, that it is hard to identify the
van at the Metro station for pick up; Therefore we ordered signs so
you do not have to second guess anymore, which vehicle belongs to the
Comfort Inn Hotel Capitol Heights.
I hope you had a safe journey back home.
Sincerely,





--
Comfort Inn Capitol Heights
301-336-8900
301-336-6419 Fax
gabriellae@bmhg.net
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Newport News, Virginia
Top Contributor
52 reviews 52 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed October 11, 2012

We had a block of 8 rooms in October 2012 for a cheerleading exhibition at a Redskins game. I had my high school cheerleaders and their families stay here. It took me calling 6 times to confirm my reservation (I should have known then not to book here) and get the information sent to me. Upon arrival, we had speedy check-in and all the rooms were next to one another and one had the rollaway we requested in advance. But that is where the positive stops: In broad daylight, after only being there 2 hours, one of our cars was broken into and over $1,500 worth of items stolen. When we spoke with the security guard he said he hated working that hotel because things like that happened all the time in their parking lot because of the location. (He then only patrolled the lot once an hour, and the rest of the time stood out front where numerous guests were smoking POT or he remained in the lobby) I would have expected, even though they're in it for the money, that the group person would have maybe suggested a different location for a group of high school cheerleaders. We had planned to check-out that morning and leave our cars there since it was so close to FedEx field, but chose to all leave and have to pay to park at the stadium because we didn't trust our cars there.
The breakfast was good, and the service was ok. They did allow us to use the conference room to practice as a group "after hours."
The hotel claims to be going through upgrades - so if you still choose to stay here, ask for one that has already been renovated. The ones that have not smell like mold, and the mattresses are sunken in. We also had to get our sheets switched upon arrival because they had big black dust/dirt marks on them.
This is the first review of a hotel I've felt compelled to write because it was such a negative experience and I would like to keep it from happening to others.
If you are a tough person with thick skin who doesn't appreciate your personal items, go for it. It is convienient to FedEx for Redskins games, but the area wasn't worth it and if we go again next year we will certainly stay somewhere else.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriela E, Manager at Comfort Inn, responded to this review, October 15, 2012
Thank you so much for sharing with us the good, and the bad during
your stay at the Comfort Inn Capitol Heights. It is always our goal to
keep groups together, insure a speedy check in, and accommodate all
the group requests. Thank you for acknowledging this service.
Please accept my deepest apologizes, for the negative experience
during your stay.I would like to assure you, that the safety and the
personal property of our guest, staff, and visitors is our number one
priority. The entire management team at the Comfort Inn was very
disturbed about the car break in. Please believe that this was an
isolated incident. We immediately invested in more security measures
on our premises; to reinforce safety for our guest and staff.
I would appreciate if you would give me the opportunity to discuss
this matter in more detail, please contact me per e-mail or phone.
Again, thank you so much for your time. gabriellae@bmhg.net
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Townsend, DE
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed September 28, 2012

My husband and I were very disappointed with our stay here. We picked this hotel online because it was close to the theme park that we were spending the day at. Comnfort Inn usually has a great reputation so I figured we wouldn't go wronge. The shower took 5 minutes to get hot water, there was a long black hair stuck to the back of the bathroom door, the vents in the bathroom were dusty/dirty, the duvet on the bed was stained/dirty, the hallway smelt like urine, and to top it off the coffee in our room for the coffee pot tasted just like water with a hint of coffee. We know to never stay here again! At check out, we weren't even ask how our stay was or anything.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriela E, Manager at Comfort Inn, responded to this review, October 15, 2012
Dear Ruth,

Thank you for taking the time to share your recent stay experience
with us. We at the Comfort Inn Capitol Heights appreciate an honest
review, which ultimately helps us to improve in the troubled areas. We
recently underwent a new change in management and we are currently
undergoing a process of renovations i.e, updating the bedding,
including comforters and also the carpets in our rooms and hallways.
Again thank you so much for your comment, and I would like to extend
my sincerest apologizes. If you would like to contact me to discuss
this matter in debt I would be very happy to do so.
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Pittsburgh
Top Contributor
107 reviews 107 reviews
26 hotel reviews
Reviews in 51 cities Reviews in 51 cities
143 helpful votes 143 helpful votes
3 of 5 stars Reviewed September 8, 2012

We always look for Comfort Inns to stay at. We picked this one because it was part way to ocean city and we were tired! I guess if the bed had not been so awful it would have been fine. The check in desk was so polite and friendly; especially the lady with the pink hair. The beds both had a large dip in the middle. We certainly did not sleep well. We should asked for another room but we were undressed and so tired we decided to make it work. It didn't. We had hoped for a good night sleep before hitting the beach for Labor Day weekend. We did mention the beddin issue at checkout. We were told they were renovating. Until they complete the renovations, be sure to ask for the most updated rooms! Breakfast was hot and nice. Waffles, eggs, sausage patties, donuts, bagels, hard boiled eggs, cereal and yogurt.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaveC55, Manager at Comfort Inn, responded to this review, September 10, 2012
TamalePittsburgh,

Thank you for taking the time to share your recent stay with us! I'm pleased you took the time to mention the service levels and especially Gabriela (Our Pink Haired lady) whom we have just recently promoted to Assistant Manager -I will relay the compliments!

Apologies on the bed issues - this has come up a couple times recently and we are correcting this immediately - Literally visited the property and were going to inspect rooms soon as we finish this response. While were excited over the new bedding program and the flat screens etc. etc. and glad the staff mentioned it, until its complete we need to identify and remove these rooms for a bit.

Finally Thank you for the breakfast comments - our hostess puts a lot of effort in there and we fully believe that a great breakfast on the way out with a smile is always the best way to end a stay.

Thank you again and hopefully see you soon!

Sincerely,
Dave Crance,
VP. Sales and Marketing
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Additional Information about Comfort Inn

Address: 55 Hampton Park Boulevard, Capitol Heights, MD 20743
Phone Number:
Location: United States > Maryland > Capitol Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Capitol Heights
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 190
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Also Known As:
Comfort Hotel Capitol Heights
Fedex Field Comfort Inn
Capitol Heights Comfort Inn
Comfort Inn Capitol Heights

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