We had a block of 8 rooms in October 2012 for a cheerleading exhibition at a Redskins game. I had my high school cheerleaders and their families stay here. It took me calling 6 times to confirm my reservation (I should have known then not to book here) and get the information sent to me. Upon arrival, we had speedy check-in and all the rooms were next to one another and one had the rollaway we requested in advance. But that is where the positive stops: In broad daylight, after only being there 2 hours, one of our cars was broken into and over $1,500 worth of items stolen. When we spoke with the security guard he said he hated working that hotel because things like that happened all the time in their parking lot because of the location. (He then only patrolled the lot once an hour, and the rest of the time stood out front where numerous guests were smoking POT or he remained in the lobby) I would have expected, even though they're in it for the money, that the group person would have maybe suggested a different location for a group of high school cheerleaders. We had planned to check-out that morning and leave our cars there since it was so close to FedEx field, but chose to all leave and have to pay to park at the stadium because we didn't trust our cars there.
The breakfast was good, and the service was ok. They did allow us to use the conference room to practice as a group "after hours."
The hotel claims to be going through upgrades - so if you still choose to stay here, ask for one that has already been renovated. The ones that have not smell like mold, and the mattresses are sunken in. We also had to get our sheets switched upon arrival because they had big black dust/dirt marks on them.
This is the first review of a hotel I've felt compelled to write because it was such a negative experience and I would like to keep it from happening to others.
If you are a tough person with thick skin who doesn't appreciate your personal items, go for it. It is convienient to FedEx for Redskins games, but the area wasn't worth it and if we go again next year we will certainly stay somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 15, 2012
Thank you so much for sharing with us the good, and the bad during
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your stay at the Comfort Inn Capitol Heights. It is always our goal to
keep groups together, insure a speedy check in, and accommodate all
the group requests. Thank you for acknowledging this service.
Please accept my deepest apologizes, for the negative experience
during your stay.I would like to assure you, that the safety and the
personal property of our guest, staff, and visitors is our number one
priority. The entire management team at the Comfort Inn was very
disturbed about the car break in. Please believe that this was an
isolated incident. We immediately invested in more security measures
on our premises; to reinforce safety for our guest and staff.
I would appreciate if you would give me the opportunity to discuss
this matter in more detail, please contact me per e-mail or phone.
Again, thank you so much for your time. firstname.lastname@example.org
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.