Warm welcome upon arrival, booked three rooms and was give three next to each other. Room was, for the most part, clean. The coffee pot burner had not been cleaned ever, there were some dirt spots on one of the bath towels and what's with those half pillows? One bed seemed to roll to the middle, the other was better, but so close to the wall it was impossible to get in from both sides. Had what appeared to be a nice balcony, however the sliding doors were welded closed so no one could get outside - was the same in all the rooms. Neighnorhood was not so inviting after dark. Only bright spot was the breakfast spread - make your own waffles, with sausage and eggs. There was a very large assortment of stale donuts and breads, which weren't too bad after being toasted. All in all, it was not the best hotel I have ever stayed in, but considering the nearness to FEDEX field, we will probably stay here again - one night only.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to share and the very frank and honest review of what went well and what was disappointing. Most Importantly thank you and your friends for staying with us!
We are in the process of upgrading the bedding in conjunction with other furniture and fixtures, In addition I've asked the property to take a day and check beds as we've seen this trend and would rather not rent the room than disappoint guests. Thank you for bringing this to our attention and my apologies.
Thank you for the Breakfast Comment's - after a review of competitors Breakfast in the area it became obvious that the days of continentals are long past. We have spent a considerable amount of time in choosing and selecting our breakfast package and the addition of eggs, meats, waffles, etc has been enthusiastically received.
Again we appreciate your taking the time to share and stay with us - Please reach out if time permits and contact me through the site, I'd enjoy an opportunity to discuss your stay more in detail especially with having had several guests here at the same time. We have a new Management team and are upgrading, it would be great to receive the direct feedback and suggestions from you in detail.
VP. Sales & Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.