There was a severe storm in the DMV area and my electricity was out for 2 days. The temperature was 90+ degrees so I decided to take my children to stay at this hotel because they offered breakfast and had a pool. The room was standard and clean, the pool was maintained and the small gym was cool. Actually everything was okay until we checked out and noticed that the my daughter had left 3 gift cards, her Metro Smart Trip pass and $10 in a night stand drawer. We called the hotel the same evening that we checked out and were told that housekeeping was gone for the day, call back in the morning. The following day, we called 3 times and had to leave several messages with housekeeping, to no avail. Finally in the early afternoon, I went back to the hotel only to be told by the front desk receptionist that there was nothing left in the room. I saw a housekeeper and asked her if she had received our messages and she said no but there was nothing in the room. I then asked her to check again while I was there. When she returned, she handed me the 3 gift cards and said that was all that was left in the room. I was appalled. I asked for the manager and was told that the housekeeper was the supervisor of the housekeepers. Needless to say, I departed pissed!!! I then called back to the hotel and was immediately transferred to the hotel manager who told me that he would check with the actual housekeeper who cleaned the room. He asked for my contact information and assured me that he would investigate this matter and get back to me immediately. Over a week has passed and still no call back from anyone. Needless to say, I will never stay there again. Integrity means everything to me and I cannot tolerate theives and deception!! If there is another power outage, my family will stay in another location without a pool and complimentary breakfast instead of staying with criminals.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.