Prebooked a nonrefundable room.Was told they needed to make a copy of my license because they needed to know who was staying there. Had choice to stay or leave and get no refundAt check out I asked for the copy back and was told they needed to keep a copy on file.
No manager on duty to discuss with. Could not reach on phone. Received a email from corporate asking how my stay was.I expressed my concerns of keeping a copy of my license due to identity theft they agreed and that the hotel would be contacting me to discuss thier policy.its been a few weeks and they have not contacted me.All I want to know is it the corporate policy of this chain. If it is I will never book a nonrefundable room with them again.
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- Also Known As:
- Country Inn & Suites Capitol Heights Hotel Capitol Heights
- Country Inn And Suites Capitol Heights
- Country Inn Capitol Heights
- Capitol Heights Country Inn