I booked the room through Hotwire where the hotel was listed as being nonsmoking. When I got there the room they assigned reeked of cigarettes which you could smell when exiting the elevator. I complained and the clerk put me in a different room, but when I returned from dinner he said I had to back to the smoking room. He claimed the manager chewed him out and threatened to fire him if I was still in the new room the next morning. He even had a security guard there to escort me to the smoking room and I was told if I didn't move to the smoking room I would be escorted off the premises. He couldn't even refund my money because I booked it on Hotwire. It didn't matter to them that they were in the wrong by advertising as a 100% smoke free hotel but were allowing smoking on part of the third floor, confirmed by the hotel security guard and the ashtrays that were present in the rooms. I had to scramble to find a room for the night.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, Despegar.com, Odigeo, Travelocity and Tingo so you can book your Capitol Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Country Inn & Suites Capitol Heights Hotel Capitol Heights
- Country Inn And Suites Capitol Heights
- Country Inn Capitol Heights
- Capitol Heights Country Inn