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“Needs Serious Updating” 2 of 5 stars
Review of Country Inn & Suites Andrews Air Force Base

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Country Inn & Suites Andrews Air Force Base
2.5 of 5 Hotel   |   4950 Mercedes Blvd, Camp Springs, MD 20746   |  
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Ranked #2 of 8 Hotels in Camp Springs
Fayetteville
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Needs Serious Updating”
2 of 5 stars Reviewed August 26, 2013

I stayed at this hotel with a large family group and booked two Queen rooms. This was a 2-day weekend family trip to DC. Immediately upon entry in the lobby, the place appeared dark and dated. The rooms and the carpet were the same, dark, outdated decor. Their were some serious cleanliness concerns in the bathroom and showers in both rooms ie hair in showers, unsightly stains. The bed was surprising comfortable but I was nervous about using the top blanket due to cleaning concerns. The breakfast was not great at all - the sausage was raw, tables were not cleaned after people left, and the drink machine was caked with dried juice and it was apparent that it hadn't been cleaned in sometime. We barely ate and I checked out the same morning and went to another hotel. I'm sure that the condition of this hotel is not reflective of the Carlson hotel brand, The positives - less than 20 minutes from downtown DC, depending on your route and the majority of the hotel staff were incredibly friendly. I would not stay again at this particularly hotel without some serious updating.

Room Tip: Quiet location and convenient location from DC without all the traffic
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iranak, General Manager at Country Inn & Suites Andrews Air Force Base, responded to this review, August 28, 2013
I'm sorry to hear the décor wasn't too your liking. We are currently working with Carlson on a plan to update our furnishings and décor in the next year or so you may like the look better if you decide to stay with us again at that time. I will address your concerns with our housekeeping staff as well. Please contact me at the hotel directly if you would like to further discuss the matter.
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142 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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  • French first
  • German first
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English first
Kuwait City, Kuwait
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 21, 2013

We were two families and we had booked two queen rooms. The location isnt that great and there's no restaurants nearby that you can walk to. The hotel provides shuttle service to the station. You can reach DC in about 20 mins. Breakfast is OK and the cookies were great. The staff were very warm and hospitable and they provided all guidance required. Special mention to Jake / Jacob who was indeed super help.

Rooms were good & spacious and beds comfortable. We had a small refrigerator n microwave. The AC in our room had to be reset many times and the night manager had come over promptly to fix this. Coin laundry is available which was great for us families with kids.

If only dine-in dinner option was available...the hotel would have been best.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iranak, General Manager at Country Inn & Suites Andrews Air Force Base, responded to this review, August 28, 2013
Thank you for your kind words. I will pass along the message to our staff. There is a Red Lobster and Subway within a 10 minute walk and other options within 2 miles of the hotel. If you come back to the area we can provide a list of those restaurants.
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 18, 2013 via mobile

I would have possibly given this hotel a hire rating if the front desk would have been more concerned by the fact that me and my 260lb husband slept on a bed that was more like a See Saw in the playground. Our bed literally tilted to one side. This wasnt initially apparent because me and the children were already asleep before my husband got in the bed and woke me up when he rolled to the floor. It was too late to call down..however we continued up and down the entire night fighting not to fall off the bed. But he rolled again and I felt myself rolling in my sleep in the mid morning and he went out and I almost followed him. When I called down the next morning to complain, the girl at the front desk didnt apologize just simply sd she will send maintenance up. I said this is not a good time we are up now. I addressed it with her at check and she called maintainence. Since my husband had already pd and was in the car, I didnt want to make a further issue because I know me. I dont really want to offer any positive comments except the room was clean. The hotel is off many highways so be care when trying to manever. There were not any local wawas or 7-11's. I did venture to the left of Auth Road and made a right and about 2 miles down I ran into an interesting strip mall the adjacent neighborHOOD with the most ran down Macy's I've ever seen in my life. I was disappointed with the experience. PERIOD.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iranak, General Manager at Country Inn & Suites Andrews Air Force Base, responded to this review, August 28, 2013
I'm very sorry to hear the bed wasn't to your liking. I hope our engineer was able to resolve the issue. I will check back with him to see what occurred.
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Tallahassee, Florida
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 18, 2013

This is a great option for stay in the DC area. It is only 5 mins from the Branch Line metro station which will take you quickly to all of the sites. The staff will drive you to the metro so no need for a car. As an alternative, the bus stops right next to the hotel. The staff are pleasant, and try to do all they can to assist. Breakfast is a good start for the day.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iranak, General Manager at Country Inn & Suites Andrews Air Force Base, responded to this review, August 28, 2013
Thankyou for your comment! We are thrilled that you enjoyed your stay. Hope to see you again.
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Jacksonville, Florida
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 25, 2013

We had already stayed at the Country Inn and Suites in Atlantic City, New Jersey area. This was a wonderful stay. We expected the same quality, but were disappointed with this hotel. The walls and floors are very thin and you can hear everything. The first night, we stayed on the 2nd floor. We could hear every footstep above us. The people above had small children that were jumping off the bed. It sounded like thunder. I complained to the desk clerk and they had the couple quite the children. They moved us the next day onto the 3rd floor. It was quite after that. We stayed a total of 3 nights.
They do not have a swimming pool, but for the price, they really should have one.
I brought a serious safety violation to the attention of the desk staff. Their elevator safety inspection certificate had expired in June 2013. They were 5 weeks in violation. The staff was oblivious about the certificate. Hopefully, they have called the Maryland Division of Safety Inspection Unit.
They had a shuttle to the metro station. But, it is very close about 10 minute walk. The neighborhood is very safe.
The hotel is clean, and the rooms are spacious. They have a great breakfast buffet, with omelets, potatoes, sausage, waffles, the normal continental fare and Yes!! we even had bacon!!
The front counter staff makes fresh baked cookies which were a real hit with the kids. They went out of their way to bake my children a batch of chocolate chip jumbo cookies. Real nice touch.
I won't stay there again, but it wasn't horrible, with the exception of the 1st night.

Room Tip: If you have to stay there, take a top floor, you can thank me later!!
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iranak, General Manager at Country Inn & Suites Andrews Air Force Base, responded to this review, July 29, 2013
I'm sorry about the noise you experienced on the first night. Please let us know immediately next time and we can ask the neighboring guest to keep quiet.

The county has been notified of elevator certificate several months ago as well as several more times recently as we understand this is an urgent matter. Unfortunately we have still been waiting on them to schedule an appointment for quite some time. However, we do have Otis ( the elevator company) regularly check and service our elevators as well. Thank you for your concern.
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Palm City, Florida
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 25, 2013

We stayed here during a recent visit to the DC area. It's far enough away from downtown to be more reasonably priced, but only about 15 minute drive to see the sights. Yes, there isn't much in the immediate area, but plenty within 5-10 minutes, and the shuttle is available if you aren't driving. Staff was always pleasant and helpful. Breakfast was good. No pool, if that's important to you. Ice machine only on first floor, which is kind of inconvenient. The thing we liked least though was the motion sensor in the room for the A/C. I understand energy conservation, but the room got hot and stuffy during the day while we were out, and got a little stuffy at night while we were sleeping since there was no movement in the room. Also, nearest curb cutout for handicap/cart use was halfway down the sidewalk, none directly in front of the entrance. Overall, we were happy with our stay and would come back.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iranak, General Manager at Country Inn & Suites Andrews Air Force Base, responded to this review, July 29, 2013
Thank you for your review! We have ice machines on the first and the third floor, so when you come back next time please let us know you would like to have a room on those floors.

If you let us know you would like to have the motion sensors turned off for your next stay, our engineer would be more than happy to do that for you.

Thanks again!
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Easton, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 23, 2013

We came here as my brother and sister in law live in the next town and he is going away to China for a year and we were having a picnic send off. The Hotel was very clean, check in was quick and easy. The rooms was clean and spacious (the last one i went to smelled moldy so it was nice that this one had a nice fresh clean smell) . The room had 2 king size bed very reasonable for the price i paid. It always makes me feel like home and so comfortable. The bed was comfortable and for a person that sometimes have trouble sleeping in beds when i go away this was nice to be able to enjoy it. It is a nice quiet atmosphere. I like that its off the beaten path so i felt safe. They had fresh cookies made at the front desk. Breakfast was always great loved the waffles and danishes. Im a breakfast person so i love eggs and the trimings and for them to offer a hot breakfast and more than the traditional continental was great. Even the lady doing the breakfast was nice and very accomidating. I felt bad for her because people were a bit rude and not letting her do her job, but she handles herself professionally and with a smile. My only negative was that since i was paying for th eone night and i had a comp for the second i had to change rooms and the staff at the front desk that day was not very friendly. I can see her watching the people who were entering for breakfast and it seemed like she was annoyed. But i have been to this location atleast 7 times probably more and i have never had a problem with staff. But this would be a great tip for couples looking to get away some peace and quiet or alone time. Its close enough to DC and there are places within 10-15 min driving distance in any direction. We usually order out when we are there and there are alot of good options. Also we always drive but the metro is close by with a shuttle that will take you there as well. We use the Metro when having girls night out and want to be safe and not drive or worry about parking and it works for us.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iranak, General Manager at Country Inn & Suites Andrews Air Force Base, responded to this review, July 29, 2013
Great to hear you've stayed with us so many times! If you haven't already please sign up for Club Carlson- our points system with allows you membership benefits by staying with us. You can redeem these points for free stays and much more. I hope to see you again soon!
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Additional Information about Country Inn & Suites Andrews Air Force Base

Address: 4950 Mercedes Blvd, Camp Springs, MD 20746
Phone Number:
Location: United States > Maryland > Camp Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Camp Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Andrews Air Force Base 2.5*
Number of rooms: 94
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Also Known As:
Country Inn And Suites Andrews Air Force Base
Country Inn & Suites Andrews Air Force Base Hotel Camp Springs
Country Inn Camp Springs
Camp Springs Country Inn

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