We decided at nearly the last minute to take our son to DC - we were unsure of the room that was available with our AAA discount so my husband called - he spoke with "Alice" and she was one of the nicest, friendliest, most helpful person you could imagine. When we arrived she was on duty and it was so nice to put a name with a face. In person, she was even friendlier. The hotel lobby was very nicely decorated, clean and ALL the staff was pleasant and SO HELPFUL. We were going to take the metro which was 2 blocks away and figured we would walk - they were more than willing to shuttle there and back. Breakfast was HOT AND GOOD!!! Very clean and WELL PRESENTED. I really liked the way the foods were already out of a container and ready for your bowl or plate instead of standing in line for a microwave. I will DEFINITELY STAY HERE AGAIN. The price of the hotel was UNBEATABLE !! Only drawback was no restaurants within walking distance but no doubt if the shuttle is available, they will get you there and back.