We arrived earlier than expected, so of course our reserved room wasn't ready. When we returned several hours later, we were given our room and it was gross! That actually might be a polite word. The room had a BAD, damp, mildew smell. My daughter took her shoes off and walked across to the bathroom in her socks. The soles of her socks were black and moist upon returning. We were afraid to sleep there. So my husband went to the front desk and told them that a better room should be available to us, or we're taking our business elsewhere. Not 2 minutes later he returned with keys to a much more appropriate room. We kept our shoes on.
The staff was very friendly and helpful and the location to the Metro was outstanding, but the rooms are in desperate need of help.
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