I have stayed with the property numerous of times & spoken with the manager in regards to the poor service that was provided by her agents. The agent from that point service turned around completely with u a smile, however I checked in the following week with Laci and received beyond anything but service. I am an Ambassador Platiunum member & it took at least 20min for her to check me into 1 room. Her service was unacceptable-- the tone, the conversation. She did. To offer to upgrade the room nor provide any additional benefits for being a loyal member with IHG.
She place me in a handicap room which I did not ask for and it smelled really bad. Come back to the desk to change rooms. If by any chance you check into this hotel PLEASE check in with Mr. Tyree, Front desk agent. This service was so bad I cancel my 11 night stay to only 2 nights due to the late night of checking in. If it was early during the day I would have cancel the entire reservation & went someone else.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express DC Andrews AFB. This suburban Washington, DC hotel is only 1.5 miles from Andrews Air Force Base, home of Air Force One, and just 8 miles from Downtown Washington, DC. We are located at exit 7B just off the I95/I495 beltway. This Washington, DC hotel is .25 miles to the Branch Avenue Metro (Rail) Station which gives you easy access to the Greater Washington, DC area. Our guests will enjoy the convenience to the many nearby attractions including: National Harbor, Old Town Alexandria, Six Flags of America, Downtown Washington DC, FedEx Field (home to the Washington Redskins), the White House, and the Smithsonian Museums. Business travelers will appreciate our close proximity to Boeing, Suitland Federal Center, US Patent Office, Bolling A.F.B., Anacostia Naval Station and the corporate parks of Largo/Upper Marlboro. ... more less
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- Also Known As:
- Holiday Inn Express Camp Springs / Andrews Afb Hotel Camp Springs
- Holiday Inn Camp Springs
- Camp Springs Holiday Inn