Our family of 10 including 4 kids btw 21 months-12 yrs old stayed at the Hyatt for a long weekend to celebrate our father's birthday. As a lifetime Diamond member, he has stayed at a lot of Hyatts so had high expectations for this celebration. As far as I could tell, those expectations were met minus a few small hiccups. My sister and I had one of the best spa experiences ever at Sago Spa (see separate review), my partner and I had some of the best room service experiences ever, very family-friendly (also a minus! SO many children), lovely 3 pools, small beach, activities galore, several restaurants, EXCEPTIONAL staff from the valet, to the housekeepers, to the front desk, lovely location in general, though we didn't venture off the property often...the only real minus that I want to mention is being disappointed in the Regency Club. The food/coffee were below expectations at all times and when I entered w/ my baby in my arms @ 7:15am to get a coffee to take back to my room, I was told I had to leave immediately, and that I could not even get a coffee to go. This was beyond ridiculous, and although I knew they had a no kids rule from 7-8am, my baby was in my arms, not saying a word, and there were only 2 other people in the Club. The grumpy older man to turned me away was also rude to the rest of the children in my family during the days that went on. I really couldn't believe I wasn't even allowed to get a coffee to take back to my room when I was standing in front of the coffee machine, 7:15am, baby in arms, obviously not ready to sit & stay there for breakfast. This was the most disappointing part of our weekend, but small potatoes in light of the positives. The rooms are outdated, but exceptionally clean and well maintained. This is not a luxurious 5 star resort but a family-friendly, thought-of-everything, destination. The "lifeguards" were also some of the most unhelpful group of teens I've ever seen. Also, a VERY long drive from NYC. I would definitely recommend a stay of 3 days if coming from NYC.