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“Highly disappointing - management issues?” 2 of 5 stars
Review of Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina

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Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina
4.0 of 5 Resort   |   100 Heron Boulevard at Route 50, Cambridge, MD 21613   |  
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Ranked #3 of 6 Hotels in Cambridge
GreenLeadersBronze level
Charlotte, NC
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Highly disappointing - management issues?”
2 of 5 stars Reviewed August 24, 2014

My girlfriend and I decided to drive down from Baltimore and check out the Hyatt Cambridge Resort. While we found the pool areas to be nice, very little else met our expectations.

Our gripe list:
-Huge backup at the valet line when we arrived.
-Plain, standard hotel rooms with bland, dated decor.
-Leftover food from prior guests in our mini fridge.
-Makeup stains on the bedding.
-A few fruit flies in the room.
-The food at the poolside restaurant was pre-made boxed sandwiches.
-Thin walls between rooms (and a family with loud kids as our neighbor).
-Understaffed convenience store on site.

Much of this would have been fine if it weren't for the price of rooms, food, and drinks, and if it weren't for this resort's vaunted reputation. The resort is somewhat a victim of its own success - hosting at least two (maybe three) large weddings in a single weekend, as they happened to be doing during our stay, is a challenge. But a well managed facility staffs up for busy times.

Some bright notes - everyone on the staff, especially the valet and bell desk staff, were exceptionally nice and very knowledgeable. The drinks at the poolside bar were good, and the servers poured generously.

Overall, we expected something much nicer from this brand and this location. While you won't have the expansive grounds and all of the on-site amenities of the Hyatt, I recommend you go to Inn at Perry Cabin in St. Michael's if you're looking for a top-notch weekend on Maryland's Eastern Shore and are willing to pay for it.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesaBayManagement, Director of Sales at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina, responded to this review, August 27, 2014
Thank you for taking the time to write your review. We certainly agree that issues you had during your stay are not up to our standards and have taken actions steps to further ensure that these experiences are not duplicated moving forward. Also, we very much appreciate you pointing out that our staff was pleasant and helpful. We actively recruit people who show these qualities and further fortify this way of thinking through various trainings. We have seen that these practices impact our guest experience in a positive way and keep our guests coming back time and time again.
Best Regards,
Christopher Levine
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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984 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
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English first
Wilmington, Delaware
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 20, 2014

Chesapeake Hyatt has always been a favorite of ours! We go there every year at this time and enjoy every minute! The staff is amazing and the rooms are beautiful. We can do a lot or absolutely nothing!! Our son is in a wheelchair and the staff was very accommodating. Actually there has never been a Hyatt hotel that has NOT been accommodating to us! More hotel chains should take "lessons" from Hyatt!!! See you next year Chesapeake Hyatt!!

Room Tip: We stayed on the main level and each hallway had closed doors to block out the lobby/nightlife noise...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hasbrouck Heights, New Jersey
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 19, 2014

Spent a lovely weekend at this location. The staff was friendly and service was very good. We were upgraded to a water view room on ck in. The property is located right on the river. We ate at the hotel both nights. Our room was comfortable and spacious. I had a massage at the spa which was great. Cambridge itself however was quite depressed.

Room Tip: Ask for a water view upgrade at ck in. If they aren't booked they will accomadate you
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Airy
1 review
5 of 5 stars Reviewed August 18, 2014 via mobile

My husband & two small children just returned from a 4 day 3 night stay. We were very pleased! Had a room overlooking the water with a sit out balcony. View was amazing & room was very nice! Our small children had a blast as this resort caters to families like no other. Lots of activities for small children. Little make shift beach is decent for small kids. Relaxing for mom & dad too! Food & service was great all around. I definitely recommend this resort. Kids camp was worth the $$ for some time alone for mommy & daddy too!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakewood, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 17, 2014 via mobile

Stayed here for 2 nights, this hyatt is an amazing resort with everything you would need all on property. Beautiful views from the water view rooms , very nice sized rooms and loved the decor . The service throughout our stay was impeccable . There is lots to do without even leaving the resort from many pools indoor/outdoor and poolside drink service , tennis ,volleyball,basketball,billiards,arcades,ping pong.They have all water sports at the marina .Was great to have Starbucks served at the market as well as an ice cream counter .That is to list some of the many amenities . I would highly recommend this place for a relaxing vacation or if your bringing children .

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 15, 2014

This hyatt is very nice theirs a lot to do their ,The staff is very nice and helpful . But the hotel it's self is old it's NOT dumpy it's just old and code use some remodeling,it's a great place to go just to relax for some R&R

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 11, 2014

This review is about the marina - not the whole resort operation.

This marina prides itself as the "best on the bay" and is one of the most expensive. While ti has some good points - mainly the adjacent hotel and its facilities, the marina is an appendage that is not well managed.

First tried to call on VHF radio several times while a mile away. Never got an answer: reason is the only on monitoring the radio is the dockhand with a radio in his back pocket. Not good for range of coverage and something I have never seen at another marina.

Checked in. Listings in boating publications all say there is Wi-Fi as most marinas have. Checekd with dockhand - the only staff around - about whether password is need, he said just no just select Hyatt signal. It didn't work on either of our 2 computers. Call hotel desk, after 5 minutes got an answer that "upgrades" were underway, could come to hotel about 500 yards away and use it there.

While I did get a partial refund, they should have been more upfront with their problem. This operation is more like the dock at the Solomons Holiday Inn than a real marina. There is a dock andif you stay there you can use the hotel facilities. Need boat supplies? Don't expect anything more than flash light batteries, although there is lots of clothing & junk food.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesaBayManagement, Manager at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina, responded to this review, September 2, 2014
Thank you so much for taking the time to provide feedback. We regret to hear that you experienced issues docking and with our WiFi service during your recent stay. Our goal is to always provide both a AAA Four Diamond and ‘Best of the Bay’ experience, and hope to have the opportunity to do so for you in the future.
Best Regards,
John Harper
Director, River Marsh Marina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina

Address: 100 Heron Boulevard at Route 50, Cambridge, MD 21613
Phone Number:
Location: United States > Maryland > Cambridge
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina 4*
Number of rooms: 380
Official Description (provided by the hotel):
Come experience the pampering luxury and picturesque landscape of Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina. Located on the beautiful Choptank River, Hyatt Chesapeake is a premier AAA Four Diamond resort that encompasses more than 342 acres. Our resort offers a wide range of fun recreational activities, including an 18-hole championship golf course, which received a 4 1/2 star rating (out of 5) from Golf Digest. Our acclaimed Sago Spa & Salon boasts 14 treatment rooms providing a complete range of signature Eastern Shore spa treatments. The River Marsh Marina has 150 full service slips that dock upto 150 ft yachts. Other amenities include two outdoor pools, a glass-enclosed Wintergarden pool, a state-of-the-art fitness center, private beach with boat/ kayak/Jet Ski rentals, wildlife preserve, four lighted tennis courts, and more.Regional seafood specialties and waterfront views are just two of the attractions at Hyatt Chesapeake's six restaurants and lounges. The property offers 400 luxurious guest rooms. In addition to step-out balconies with magnificent views, each room has 37" flat screen TVs and inviting leather armchairs with ottomans. Come enjoy this luxury waterfront destination. ... more   less 
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Also Known As:
Hyatt Regency Chesapeake Bay Golf Resort, Spa And Marina
Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina Hotel Cambridge
Hyatt Regency Cambridge
Hyatt Cambridge
Hyatt Chesapeake Bay

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