I have been several times to this Hyatt and I had a lovely time over the holiday. In comparison to other "resorts" that I have been to this is lacking in a true resort like atmosphere. The spa is lovely, and I would definitely recommend it. It was decidedly not busy when I went. They have a great facility to use, a great relaxation room and the treatments are great. If you get a facial ask for Caterina, she is the very best. There are a ton of kids, and I mean a ton. They did not bother me, but I was expecting a lot of them. While relaxing at the pool and other areas I did notice that some children were not on their best behavior, I saw many people giving complaints to staff. The staff seemed unwilling to do anything. An example of this was at the water slide. My brother in law, had to go and talk to the manager due to the fact that the lifeguards were not following the rules posted and watching the water slide. There was a group of young teenagers that were cutting the little children in line, and roughhousing on the slide and then in the water directly below it. On purpose the boys were standing directly in front of the slide so that the next person coming down would run into them. The lifeguards were talking to some other people in the pool, aware of what was going on but doing nothing. When it was brought to the managers attention she become flustered and said that was not her department. Even though she was the manager on duty. He informed her that it was unsafe, parents were upset, the younger children were feeling bullied, and someone was going to get hurt. She then directed him to the pool manager, wherever he was located. Finally, after reminding her of her job, she got on the phone and called down to the pool. It was then solved. I came prepared and enjoyed my time at the pool, regardless of them. The hotel caters to families with children and that is pretty much it. They really need to have more activities that are for adults only. The lap pool for adults was something that I did almost everyday, and the yoga was the best. Those two events were over by 9 am each morning. Then the children's events started. It would be nice if they offered complimentary bikes to use on the trails, yoga at other times, aquatic aerobics, or walking tours to see the various animals and birds. The food is ehh at the best. It is expensive and rather uninspired. I really recommend eating off the grounds. Bistro Poplar and High Spot are very good. High Spot has good prices, especially doing happy hour. Happy hour is every day 4-6, and all day Sunday. The crab dip, delicious, is originally 11 dollars but is 3 dollars during this time. If you come prepared with things to do, then you should really enjoy this resort. Oh definitely try the morning yoga, I had Donna for 3 days and Sarah for 1. They were both great, but Donna was just wonderful. Unfortunately, she will not be back until August. I hope to see her again.
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